provider.html · 32 screens · App mode (operator density)
Provider operations
Provider PR1–PR5 surfaces under /dashboard. Quotation handling, analytics, storefront, growth, subscription.
📋 SCENARIO
Provider owner Sarah K. (PR1) signs in for the morning routine — daily inquiry queue, today's slots, KPI cards. She triages 7 unread inquiries, spots the SLA-breach on James L., and hands off the dental implant draft to PR2 staff before 10am.
14Provider dashboard home
/dashboard (role: provider)📢Tolgee 2026 release deployed · 13 locales, translation memory, AI translation drafts ready for review.Read →
Operations overview
Sarah K. · Owner · Bumrungrad International · 2026-05-09 · Bangkok
Viewing as:
Owner ★
Coordinator
Practitioner
Ops Manager
New quotations
47
↑ 18% wow
Offers sent
39
83% response rate
Bookings
12
$28,400 booked
Avg response time
3.2h
Below 4h target
Revenue at risk
$24,700
9 open quotations × 78% win rate
Open disputes
1
$620 contested · 4d to respond
Reviews · response queue
3
1 critical · 1 medium · 1 flagged
Lead → booked · avg
11.4d
↓ 2.1d wow
Inbox · Needs response
All 7
⚠ SLA breach 1
Returning 1
Unclaimed 3
Patient
Procedure
Priority
Travel window
Submitted
Claim
Sarah K. RETURNING
Dental implants (single)
P1 · 92
Jun – Aug
2h ago
›
James L.
Knee replacement
URGENT
Jul 2026
5h ago SLA
›
Maria S.
IVF · single cycle
P3 · 67
Jan 2026
8h ago
›
Inci K.
Hip resurfacing
P2 · 78
Sep – Oct
12h ago
Anita L.
›
Active trips
Sarah K.
Dental implant · Day 3 of 8
📍 Mövenpick Sukhumvit · Post-op review tmrw
James L.
Knee replacement · Day 5 of 11
⚠ Dispute open · refund mediation
Maria S.
IVF · arriving Jun 21
✈ Flight confirmed · concierge ready
Next 7 days · capacity
Mon 12
60%
Tue 13
75%
Wed 14
92%
Thu 15
FULL
Fri 16
88%
Sat 17
40%
Sun 18
25%
Surgical theatre · 3 rooms · Thu 15 fully booked, consider re-routing inquiries.
+
📋 SCENARIO
Patient coordinator (PR2) opens the Draft offer workspace for Sarah Khan's dental implant inquiry. They build the line items, attach a Package preview, and send for owner approval — the offer countdown starts at 7 days once dispatched.
15Draft offer (provider workflow)
/dashboard/quotations/q_xyz/draftInbox / Quotation #q_xyz / Draft
Draft offer for Sarah Khan
Sarah Khan · 42 · FRETURNINGVERIFIED
🌍 United States · 🗣 English · ✈ Travel window Jun – Aug 2026 · 💼 2 prior bookings on ArokaGO
📋 Consent shared: travel window, age band, language, budget cap ($3k), prior dental work history. View full ledger →
ℹ
ArokaGO match score: 94% — Patient's stated procedure (single dental implant), travel window (Jun – Aug), and budget (under $3k) align with your typical cases. Your acceptance rate for similar profiles: 78%.
Custom
Single dental implant ★
All-on-4
TKR
+ Manage templates
⚡ AROKA AIPricing assistant
Predicted from your last 240 offers · Wedge F skeletonSuggested price: $2,650 · win rate at this price 78%. Alternative: $2,800 · win rate 62% ($133 more revenue per win, but 16pp fewer wins). Indicators: returning patient, premium procedure tag, JCI badge boosts conversion +14%.
Pricing breakdown
Procedure details
📋 SCENARIO
Provider operations (PR3) submits the verification credential pack — license, JCI cert, malpractice insurance — to ArokaGO's A1 trust officer. Once approved, the binary "ArokaGO Verified" shield unlocks the storefront badge stack and re-verifies every 2 years.
32Verification application — submit credentials
/dashboard/verificationVerification application
Become ArokaGO Verified · binary tier in Phase 0.α; Trust+ premium tier optional. Re-verification on license-expiry or 2-year default.
Status: ArokaGO Verified ✓Last verified 2026-04-18 · expires 2028-04-18
⏱ License renewal countdownReminder set
Medical Council of Thailand registration · License #74829 · Renews 2027-12-31 · 1 year 7 months remaining. ArokaGO will auto-trigger re-verification 60 days before expiry; failure to renew downgrades you to Pending until corrected.
Submitted documents
JCI accreditation
✓ AUTO-VERIFIEDCert ID: TH-289 · Auto-pulled from JCI database
Medical Council of Thailand registration
✓ AUTO-VERIFIEDLicense #74829 · Expires 2027-12-31
Practitioner credentials roster
✓ A1 REVIEWED47 practitioners · uploaded 2026-04-12
ISO 9001 quality cert (2025 renewal)
⏱ UPLOADING 64%cert_iso_2025.pdf · 4.2 MB
A1 review starts when upload completes · estimated 2–4h decision SLA.
Example rejection · what to expectCollapsed sample
"JCI cert ID does not match auto-pulled record (submitted: TH-289 · pulled: TH-298). Possible scan error or outdated cert."
What to do: 1) Verify cert ID with your accreditation office. 2) Re-upload corrected scan. 3) Contact A1 trust officer if record is correct as-is.
What to do: 1) Verify cert ID with your accreditation office. 2) Re-upload corrected scan. 3) Contact A1 trust officer if record is correct as-is.
+ Add another credential (insurance, sub-specialty, ISO 9001, etc.)
Credential coverage matrix
These credentials currently verify Bumrungrad for the following archetypes and specialties.
Archetype / specialty
Status
Backed by
Healthcare archetype
✓ VERIFIED
JCI · MCT registration
Implantology specialty
✓ VERIFIED
Practitioner roster · Dr. Pongsak T.
Cardiology specialty
✓ VERIFIED
Practitioner roster · 5 specialists
IVF specialty
⏱ PENDING
JCI sub-cert needed · upload to unlock
Practitioner roster
47 practitioners on roster · 3 pending verification
Dr. Pongsak Thaweepoke · Implantology · MCT #74829
✓ VERIFIED⋯Dr. Niran Suriyawong · Implantology · MCT #82145
✓ VERIFIED⋯Dr. Anong Kittipong · IVF · MCT #91204 · awaiting JCI sub-cert
⏱ PENDING⋯Trust+ premium tier
Active · $799/mo
Trust+ badge · concierge · advanced analytics · ad credit $1k/mo · 24h response SLA
📋 SCENARIO
Provider owner (PR1) reviews 2,847 patient reviews aggregated from Google Business Profile + verified bookings. They scan rating themes, queue 3 unanswered low-stars for response, and export a Q2 ratings report for the marketing meeting.
37Ratings dashboard — your reviews + themes
/dashboard/reviewsReviews
+47 new this week · ↑ 18% wow
4.9
★ 2,847 reviews
5★
2,341
82% of total
≤2★
42
1.5% of total
Reply rate
94%
↑ 12pp wow
Rating trend · 12 months
★ 4.7 → 4.9+0.2 vs prior 12mo
Trust+ tier median: 4.8 · JCI Bangkok median: 4.6
You Trust+ peer median
Competitive comparison
Your rating
4.9
2,847 reviews
JCI Bangkok median
4.6
9 hospitals · ~3.4k each avg
Trust+ tier median
4.8
23 providers
Discussion themes (last 30d)
Praise · 84%
"Thorough follow-up", "painless", "English-speaking", "smooth coordination"
Minor concerns · 12%
"rehab schedule tight", "menu options limited", "discharge paperwork delays"
Issues · 4%
"implant osseointegration failed (1 case 2024)", "billing discrepancy"
Per-doctor breakdown (Wedge K personal-brand surface · forward-compat)
Dr. Pongsak T.
Implantology · 412 reviews
★ 4.9 · 98% praise · 0 critical
Dr. Niran S.
Implantology · 511 reviews
★ 4.9 · 96% praise · 1 critical
Dr. Anong K.
IVF · 84 reviews
★ 4.7 · 82% praise · 2 critical
Reviews needing response
All 3
≤2★ 1
Photos pending consent
Last 30d
Unhelpful flagged 1
James L. · ★★★★☆ · "rehab schedule tight"
Knee replacement · 12 community discussions · 1 week ago · MEDIUM
Suggested response template (pick one)
Empathetic ★
Clarifying
Process improvement
TONE: PROFESSIONAL 47 words · reads at grade 9
Anonymous · ★★☆☆☆ · "implant fell out 6 weeks post-op"
Dental implant · escalated to A1 trust review · 3 days ago · CRITICAL
Anonymous · ★☆☆☆☆ · "billing discrepancy"
No procedure recorded · 14 unhelpful flags · 5 days ago · FLAGGED — A1 REVIEWING
📋 SCENARIO
Provider operations (PR3) reconciles last month's payouts before the finance team's monthly close. They check $8.4K pending escrow, confirm Kbank payout settled, and flag the disputed amount for legal — settlement CSV exports straight to NetSuite.
48Settlement / payout view
/dashboard/settlementSettlement
View in:USD ★THB
Pending
$8,400
Releases over next 14d
Last payout
$28,400
2026-05-01 · Kbank ****1234
Platform fee · 30d
$1,420
5% take rate
Held / disputed
$8,400
1 dispute open · 4d to respond
Payout scheduleON TRACK
Next payout: 2026-05-15 · $8,400 to Kbank ****1234
Hold period: T+7 days from procedure-completion date
Cadence: every 14 days · auto-released unless disputed
Hold period: T+7 days from procedure-completion date
Cadence: every 14 days · auto-released unless disputed
Payout method2 RAILS
Kbank ****1234
✓ ACTIVETHB · Thailand · primary · KYC verified pr75
Stripe Connect
USD · for international patients · onboarding pending
Tax export · Q2 2026
All transactions categorized for VAT (Thai Revenue Department) and 1099-equiv (US patients).
Recent transactions
All
Released
Pending
Held 1
Refunded
Patient
Procedure
Booking
Gross
Net to you
Status
Sarah Khan
Dental implant
2026-05-05
$2,650
$2,517
RELEASED
›
James Liu ⚠
Knee replacement
2026-05-01
$8,400
$7,980
HELD · DISPUTE
›
Maria S.
IVF cycle
2026-04-28
$6,200
$5,890
RELEASED
›
Kenji T.
Dental package
2026-05-08
$2,650
$2,517
PENDING T+7
›
Thomas O.
CABG (deposit)
2026-04-20
$1,850
$1,758
CAPTURE FAILED
›
ℹ
Compliance: All transactions are auditable per Thai PDPA + BoT payment rules. Tax export includes patient-jurisdiction breakdown for cross-border VAT reconciliation. Refund window: 30 days from procedure date unless dispute extends it.
📋 SCENARIO
Provider owner (PR1) responds to a partial-refund dispute filed by patient James Liu. They upload op notes, rehab schedule evidence, and post a counter-offer; if not resolved in 4 days the ArokaGO A1 mediator decides — funds stay in escrow until then.
49Refund / dispute mediation
/dashboard/disputes/d_xyzSettlement / Dispute #d_xyz
⚠
Open dispute · ArokaGO A1 mediating. Patient (James Liu) requests partial refund citing "rehab schedule tighter than expected". Both parties have 7 days to submit evidence; A1 decides if unresolved. ⏱ 4 DAYS REMAINING
Dispute · #d_xyz · Knee replacement · James Liu
Opened 2026-05-04 · Status: Awaiting your response · Booking $8,400 · Held in escrow
Timeline
May 4 · Patient filed claim
James L. submitted refund request · 3 receipt attachments
May 4 · ArokaGO opened dispute
Auto-routed · 7-day evidence window started · payout placed on hold
May 5 · A1 mediator assigned
Anita L. · 12h avg response time · case-load: 4
May 6 · Patient submitted 3 receipts
Mövenpick Sukhumvit ($420) · meals ($140) · taxi extension ($60)
May 9 · Awaiting your response
4 days remaining · A1 will issue decision automatically if no response
Patient claim
Rehab schedule was 5 nights but I needed 7 to be cleared to fly. ArokaGO concierge helped extend hotel but I incurred $620 in extra lodging + meals. Requesting partial refund.
📎 hotel_receipt_1.pdf📎 meals.pdf📎 taxi.pdf
Suggested resolution paths
ArokaGO A1 outcome library suggests these paths based on similar disputes (TKR rehab-time complaints).
A · Full refund of $620 extra lodgingLOW RISK
Receipts substantiate claim. Likely 90%+ patient acceptance. Payout adjusted to $7,360 net.
B · Partial $310 + written apologyMEDIUM · 60% acceptance
Acknowledges schedule tightness without full liability. Outcome library: 60% accept on similar TKR cases.
C · Counter-offer · $0 refund + $200 future-booking creditMEDIUM-HIGH RISK
Preserves margin. Patient may escalate to A1 decision. Useful when extension was elective.
D · Counter-claim · documented PR3 informed of 5-night standardESCALATES TO A1
Pull chat archive showing patient was advised of typical 5-night recovery. A1 reviews evidence; binding decision.
Your response
ℹ
Mediation guidelines: If both parties agree on resolution, refund/credit issued automatically. If not, ArokaGO A1 reviews within 14 days. Evidence-based outcome only; sentiment claims require corroboration.
📋 SCENARIO
Provider owner (PR1) previews their public storefront — the page patients see — to verify the trust badge stack, current promo, and Bookable Catalog hero render correctly post-edit. Final pre-launch check before the marketing push goes live.
52Storefront landing — provider-edited✓ WEDGE G LIVE
arokago.com/storefront/bumrungrad✓
Wedge G live · Bookable Catalog · Storefront editable via pr54 · Package + Promotion + slot-aware deposit active.
ArokaGO
🌐 Available in 12 languages
Welcome to Bumrungrad International
Southeast Asia's largest international hospital · 1.1M patients yearly · JCI accredited since 2002
Trust signal stack · how patients see us
⛨ ArokaGO Verified
G ★ 4.7 (4,237 Google)
★ 4.9 (847 verified bookings)
⛨ JCI 2002
🏆 Newsweek 2024
👨⚕ 4 practitioners · all credentials current
📷 42 photos · A4 moderated
PROMOTION · -12%
Spring promo — Dental implant package
Ends in 4d 7h
View terms →
Featured procedures
PACKAGE
PACKAGE
PACKAGE
About Bumrungrad
Founded in 1980, Bumrungrad International became the first Asian hospital to earn JCI accreditation in 2002. We treat 1.1M patients yearly across 70+ specialties, with 1,200 physicians and a coordinated international medical-tourism programme that handles visa support, interpretation in 26 languages, dietary accommodation, and post-treatment follow-up to your home country. Our coordinator team works in your time zone and your language — never just English.
Awards + accreditations
⛨ JCI Accredited (2002)
🏆 Newsweek World's Best 2024
🌍 Global Healthcare Awards 2023
📋 ISO 9001:2015
🇹🇭 MCT registered (1980)
Take a virtual tour
▶
3-min virtual tour
360° rooms · ICU · recovery suites · dental clinic · cardiac unit
Frequently asked
Do you accept insurance?▸
What languages do staff speak?▸
Is payment processed by ArokaGO or by you?▸
What is your cancellation policy?▸
What payment methods do you accept?▸
Insurance partners
We work with 14 international insurers for direct billing.
ALLIANZ CARE
CIGNA GLOBAL
BUPA
AETNA INTERNATIONAL
AXA
VUMI
+ 8 more
From $1,800
· Earliest slot Jun 9
· Across 3 surgeons · 12 slots in next 30d
📋 SCENARIO
Provider owner (PR1) reviews the public Package detail page — slot calendar, photo gallery, 412 verified reviews — to confirm the dental implant Package is fully bookable. They tweak the deposit blurb and refresh the Cal.com slot inventory before sharing the link.
53Service / Package detail with slot calendar✓ WEDGE G LIVE
arokago.com/storefront/bumrungrad/dental-implant 📊✓
Wedge G live · Bookable Catalog item · slot picker, photo gallery, verified-booking reviews active.
ArokaGO
← Bumrungrad storefront
PACKAGE · BOOK INSTANTLY
Dental implant + crown · 5-night package
Complete dental implant procedure including consultation, surgery, hotel, interpreter, and 2 follow-up visits.
What's included
✓ Initial consultation
✓ CT scan + imaging
✓ Surgical procedure (single tooth)
✓ Crown fitting
✓ 5-night recovery stay
✓ English-Thai interpreter
✓ Airport pickup + drop-off
✓ Post-op consultation (Day 3)
What's not included
Be aware of these out-of-package items:
✗ Travel insurance · book separately (we recommend Allianz Care)
✗ Visa fees · varies by passport
✗ Personal expenses outside hotel · meals beyond breakfast, taxi, shopping
✗ Optional 6-month follow-up consultation · $240 if needed
✗ Bone graft if required · $480 add-on (decided after CT scan)
Surgeon
Dr. Pongsak Thaweepoke
Implantology · MCT #74829 · ★ 4.9 (412 reviews)
Photo gallery — this Package
Add-ons
What patients say about this package
Kenji T. · TokyoVERIFIED BOOKING★★★★★
Dental implant package · booked Mar 2026
"Exactly as described, no surprises. Dr. Pongsak explained every step in English. The 5-night package was the perfect length — flew home Day 6 with no swelling. Crown fitting at month 4 was smooth too."
View all 412 verified-booking reviews for this Package →
G+ 4,237 Google reviews on Bumrungrad's Business Profile★ 4.7 average
View all on profile →
Package vs custom quotation
Package · $2,650 fixed
No surprises · 5 nights fixed · standard surgeon roster · book instantly · free cancel ≤ 7d before
Custom quotation · ~$2,800 estimated
Pick exact surgeon · adjust nights · add specialty consults · negotiable. See custom quote →
This Package qualifies for `-12% Spring promo` · auto-applied at deposit · cannot stack with other promotions.
📋 SCENARIO
Patient coordinator (PR2) edits the public storefront — hero copy, Package list, Promotion overlay — using the CMS. They edit in EN master, send to A4 editorial review, and Tolgee auto-translates to 12 locales for per-language review.
54Storefront editor (CMS for PR2)✓ WEDGE G LIVE
/dashboard/storefront/edit✓
Wedge G live · Storefront editor with Package CMS, Promotion overlays, photo-gallery editor, A4 publish chain, per-locale Tolgee.
Publish queue: 1 EN draft → A4 editorial review (~2-4h) · 4 locales auto-translating via Tolgee → A4.translation review per locale (~6-12h) · est. live across all locales: tomorrow 14:00 GMT+7
Edit your storefront
Editing draft · last saved 2m ago · 3 sections changed
DRAFT
Editing locale:EN ★ masterTH 84%JA 78%ZH 92%AR 70%ID 81%+ 7 more
Hero section
ℹ
Edits go through A4 review before publishing if you reference specific medical claims or outcomes. Auto-translated to 13 locales via Tolgee · A4.translation reviews per locale before public release.
📋 SCENARIO
Provider owner (PR1) opens the analytics overview before the weekly leadership meeting. They scan profile views, conversion rate, channel mix, then export the CSV — the dashboard answers "what moved this week" without juggling 4 tools.
16Analytics overview
/dashboard/analyticsAnalytics
Focus:
Owner ★
Account Admin
Coordinator
Profile views
12,847
↑ 22%
Quotation conv.
8.4%
↑ 1.2pp
Offer-to-booking
31%
↓ 2pp
Total bookings
$284,500
↑ 17%
Trends
Profile views · 30d↑ 22%
Click to drill into funnel
Conversion funnel · 30d8.4% → booking
View →Started→Submitted→Offer→Booked
GMV by category · 30d$284k total
Dental · TKR · Cardiac · IVF · Hip · Cosmetic · Other
Q2 2026 GMV target · $300k
Achieved $284,500 (95%) · 22 days remaining · trending to $312k at current run-rate.
95%
Peer comparison
Your conversion: 8.4% · JCI Bangkok peer median: 6.2% · Trust+ tier median: 9.1%
Deep-dive analytics
📈
Cohort retention
Patients return rate by booking month
🔻
Funnel deep-dive
Drop-off step by step
🤖
AI recommendations
3 actionable insights
Scheduled reports
Daily digest
to: pr1@bumrungrad.com · KPI delta vs prior day · 6:00 ICT
Weekly team summary
to: 4 coordinators · revenue + funnel + reviews · Monday 9:00 ICT
Monthly board report
to: 3 board members · PDF format · 1st of month
📋 SCENARIO
Provider owner (PR1) studies which patient cohorts return for follow-ups — orthopedic gets 18% repeat at 12mo, dental only 7%. They define a custom cohort and queue a re-engagement drip via the marketing automation builder.
59Cohort retention curves
/dashboard/analytics/cohortAnalytics / Cohort retention
Cohort retention
Patients who returned for follow-up procedures, by booking month.
✓
Wedge H live · cohort engine online · A2 predictive_models running nightly · attribution overlays live · LTV per cohort
CHANNEL SPLIT:
All
Organic
Paid · LINE
Paid · Email
Referral
Direct
SEGMENT FILTERS:
All categories
Procedure: Dental ★
Procedure: TKR
Region: SE Asia
Region: GCC
Channel: Organic
Channel: Paid social
Trust+ tier
6-month retention curve
Mar 2025 cohortvs JCI Bangkok peer median
M0 → M24
Bumrungrad · Mar 2025 cohort JCI Bangkok peer median Drip-attribution marker (click for source campaign)
All cohorts · monthly snapshot · LTV @ M24
Cohort
LTV M24
M1
M3
M6
M9
M12
M18
M24
Jan 2025
$1,840
100%
42%
28%
22%
19%
15%
12%
Feb 2025
$2,180
100%
45%
31%
24%
21%
17%
—
Mar 2025 ★
$2,420
100%
48%
33%
26%
22%
—
—
ℹ
Insight: Mar 2025 cohort shows strongest M3 return rate (48% vs Jan 42%). AI suggests this correlates with start of integrated rehab program. Consider promoting to other procedure groups → view AI recommendations.
📈
Drip A retention lift correlates with annual-checkup template. +8pp at M3 across Mar 2025 cohort. Consider adding template to other procedure groups (TKR · IVF · Cardiac) via AI recommendations · LTV impact projection +$420 / patient.
📋 SCENARIO
Provider owner (PR1) drills into the 8-stage funnel from Quotation → Booking → Reviewed. They identify the biggest drop-off (slot-select → deposit), set a goal line, and brief PR2 to test a friction-fix in next sprint.
60Funnel deep-dive
/dashboard/analytics/funnelAnalytics / Funnel deep-dive
Funnel · Quotation → Booking → Reviewed
Full 8-stage funnel · click any stage for drill-down.
✓
Wedge H live · A/B-test framework consolidated · A2 engine online · 3 active experiments
CHANNEL FILTER:
All
Organic
Paid · Email
Paid · WhatsApp
Paid · LINE
Referral
Direct
Stage drop-off · vs peer median (translucent bars)
Discovery
12,847
100%
−78%
Profile view
2,832
22%
−62%
Quotation
1,074
8.4%
−17%
Offer sent
891
7%
−47%
Accepted
472
3.7%
−41%
Booked
277
2.2%
−2%
Trip
271
2.1%
−24%
Reviewed
207
1.6%
⚠
Biggest drop: Discovery → Profile view (78% drop). Top reason patients don't click your card: pricing range absent. Adding price-from to your card meta could lift this 22% per AI recommendation. View action →
📊
Profile-view → Quotation drop also high (62%). Top fixable reasons: pricing range absent (32%) · response-speed perceived slow (24%) · review count low (18%). Open AI rec for response-speed · add price-from · request reviews via drip.
A/B-test panel · 3 active experiments
Active experiments · 3 of 3 slots used
A2 A/B engine consolidated to single framework. Sequential testing with stat-sig stop signals.
Profile card · price-fromA WINNING
A: with price-from chip · B: hidden until inquiry
Variant A: 12.4% CTR · 1,840 sessions
Variant B: 9.2% CTR · 1,820 sessions
A leads +35% · p=0.012 · ✓ stat-sig
Variant B: 9.2% CTR · 1,820 sessions
A leads +35% · p=0.012 · ✓ stat-sig
Response template · empathetic vs conciseRUNNING
A: empathetic 4-line · B: concise 2-line
Variant A: 28% reply rate · 412 sends
Variant B: 31% reply rate · 408 sends
Need 600 more sends per variant · p=0.18 · gathering
Variant B: 31% reply rate · 408 sends
Need 600 more sends per variant · p=0.18 · gathering
Pricing · total vs line itemsWARMING
A: total only · B: itemized breakdown
Variant A: 8.2% accept · 124 quotes
Variant B: 11.4% accept · 122 quotes
Day 4 of 30 · p=0.41 · early
Variant B: 11.4% accept · 122 quotes
Day 4 of 30 · p=0.41 · early
📋 SCENARIO
Provider owner (PR1) reads 3 AI-generated recommendations to lift bookings — open a Sat slot, raise hip-replacement deposit, run a Spanish-locale ad. They one-click "apply" on the slot rec; the others go to the Monday team agenda.
61AI-driven recommendations
/dashboard/analytics/recommendationsAnalytics / AI recommendations
⚡ AROKA AI
3 actions to lift your bookings this week
Generated by AI based on your funnel + market intel.
🔄 Generated 2026-05-09 06:00 ICT
✓
Wedge H live · A2 predictive_models running · 47 recommendations last 30d · 31 accepted · +$24,800 attributed lift
CATEGORY:
All
Pricing
Messaging
SEO
Operations
Staffing
Compliance
⭐ HIGH IMPACTEst. +1.8pp conversion · +$8,400 / 30d🎯 0.87 · model v3.2
Increase response speed: P95 from 6h → 2h
Why: Your P95 response time is 6h vs Trust+ peer median 2h. Patients responding ≤ 1h convert 3.4× higher than 4h+ patients. SLA breach chip in inbox already flags this. Why this rec? →
Suggested action: Enable auto-acknowledgement template + assign overnight coordinator (Marco D. has 0% night load). Re-route 2 unclaimed leads tonight.
Expected impact: +1.8pp Quotation-conversion rate · +$8,400 GMV in next 30 days at current volume.
Why this rec? · Feature importance
A2 predictive_models v3.2 · trained on 1,240 peer outcomes · last retrain 2026-05-08
Response speed42%
Profile completeness28%
Pricing position22%
Review count8%
MEDIUM IMPACTEst. +3.4pp conversion on profile🎯 0.74 · model v3.2
Add Trust+ Premium social proof on profile
Why: 23 peer providers added Trust+ social-proof copy ("$799/mo subscriber · independently audited") to landing pages in Q1; saw +3.4pp conversion lift on average.
Suggested action: Auto-insert Trust+ badge + 1-line proof copy into hero of pr52 storefront. Goes through A4 review (24h SLA).
Expected impact: +3.4pp Profile-view → Quotation-started · est. +$5,200 GMV / 30d.
EXPERIMENTEst. +12% knee replacement booking volume🎯 0.62 · model v3.2
Drop knee replacement price by $200 (price-elasticity)
Why: 3 verified competitors lowered TKR avg by $300–$500 in Q1. Your TKR pricing $8,400 is +18% above Bangkok median. Pricing model predicts $8,200 captures +12% volume with similar net margin (lodging cost-down available).
Suggested action: Apply −$200 to TKR template + run for 30 days as A/B test.
Expected impact: +12% booking volume · net revenue ≈ flat at start, compounds via repeat referrals.
Past 30d · 47 recommendations
31 ACCEPTED5 SNOOZED11 DISMISSED
Total attributed lift: +$24,800 · success rate 71% on accepted recs that had measurable outcome.
Recommendation
Category
Issued
Action
Lift
Enable price-from chip on profile
SEO
Apr 14
ACCEPTED
+$3,200
›
Auto-translate hero to Bahasa Indonesia
SEO
Apr 22
ACCEPTED
+$1,840
›
Drop dental promo by $50
Pricing
Apr 28
DISMISSED
—
›
Enable Saturday consult slots
Operations
May 02
SNOOZED
—
›
Re-issue review-request drip · 18 dormant patients
Messaging
May 04
ACCEPTED
+6 reviews
›
No pinned recommendations yet. Pin a rec from the active tab to keep it visible across daily refreshes.
Pricing
12 recs last 30d · 4 accepted · +$8,420 lift
Messaging
14 recs · 9 accepted · 18 review submissions sourced
SEO
8 recs · 7 accepted · +$5,680 lift
Operations
6 recs · 4 accepted · 1.4h response P95 reduction
Staffing
4 recs · 3 accepted · night-coverage gap closed
Compliance
3 recs · 4 accepted · A4 banned-phrase audit clean
📋 SCENARIO
Provider owner (PR1) reviews market intelligence — anonymized competitor pricing, regional demand surges, procedure trends. Knee replacement is up 34% MoM in Bangkok; they decide to expand surgical capacity and raise the published price by $400.
17Market intelligence
/dashboard/market-intelMarket intelligence
Anonymized signals on competitor pricing, demand by region, and procedure trends.
⛨ Trust+ tier · advanced signals unlocked · manage →
FILTERS:
Demand surge
Knee replacement bookings in Bangkok up +34% MoM.
By region: 🇮🇩 +52% · 🇸🇦 +38% · 🇰🇿 +24% · 🇦🇺 +18%. By age: 55–65 +47%, 45–55 +28%.
View report →
Competitor moves
3 verified competitors lowered avg dental implant price -8% vs you.
Phyathai 2: −$200 · Bangkok Hospital: −$150 · BNH: package restructured. Yangsan promotional ends in 23 days.
Compare →
Patient origin
Indonesian inquiries up +12%.
Top growing: 🇮🇩 +12% · 🇰🇿 +9% · 🇸🇦 +7%. Declining: 🇨🇳 −4%, 🇮🇳 −3%. Driver: Bahasa-Indonesia content gap.
Explore →
Pricing positioning · Bangkok dental implant
Where you sit in the market for single dental implant + crown · 5-night package equivalent.
$1,400
cheapest
$1,750
median
$1,800 · YOU
▼
$2,400
premium
You're priced 3% above market median. JCI accreditation supports premium positioning. AI suggests holding price · monitor 3 competitors who recently dropped (see Competitor moves).
12-week demand forecast
Knee replacement · Bangkok metroProjected ↑ 18% next 12 weeks
Actual Forecast (Trust+ tier signal)
Driven by: aging GCC demographic · Australia post-pandemic catch-up · 2 visa-easing announcements (Indonesia, Kazakhstan).
⛨ More signals available on Trust+ Premium
Manage tier →Per-procedure · per-country · per-quarter forecast accuracy + 13 additional regional cuts.
📋 SCENARIO
Patient coordinator (PR2) works the Lead CRM kanban — 247 leads across 6 lifecycle stages from Inquiry to Booked. They claim 4 unassigned leads, advance 3 to Quote, and trigger an auto-followup drip to a stalled Mature segment.
55Lead lifecycle CRM
/dashboard/leads✓
Wedge H live · Growth Engine · CRM Lead model online · 247 leads tracked across 6 lifecycle stages
Leads · CRM
Pipeline value
$284k
across 247 leads · click for attribution
Avg time-to-close
18d
↓ 2d vs prior 30d
SLA breach rate
3%
7 breaches last 30d
Reactivated · this month
7
+$11,400 attributed
All 247Top-of-funnel 84Qualified 47In-conversation 38Quoted 54Booked 12Repeat 12
SOURCE:AllOrganicPaid · LINEPaid · EmailReferralDirect
Top-of-funnel (84)
SLA < 2h1 BREACH
First response within 2h · auto-escalation if breach
≡
Sarah K.
Dental implant · entered 2h ago
OrganicSCORE 92
Last touch · 12m ago · email opened
≡
James L.
Knee replace · entered 5h ago
Paid · EmailSCORE 67SLA
Last touch · 5h ago
Qualified (47)A2 SCORED
Auto-promoted on score ≥ 70 · A2 nightly
≡
Inci K.
Hip · qualified Apr 28
Referral · WLC24SCORE 78
In-convo (38)SLA < 24h
Active in pr57 inbox · 4 nearing breach
≡
Maria S.
IVF · 3 emails · WhatsApp active
DirectSCORE 84
Quoted (54)OFFER OUT
Awaiting acceptance · 7d avg dwell
≡
Thomas O.
CABG · offer $18.5k · 3d ago
DirectSCORE 91
Booked (12)$28.4K MO
Deposit captured · trip scheduled
Kenji T.
Dental · $2,650 · trip Mar 12
DEPOSIT IN
Repeat (12)LTV ★
Returning patients · auto-tagged at M3+
Aiko M.
Dental · 3rd visit · LTV $4,820
LTV M24
Bulk actions · 0 selectedSelect cards above to enable
🔄 Dormant reactivation · 18 leads idle 14d+
Auto-nudge fires 02:00 ICT · Drip A re-engagement template · A4 reviewed · per-lead skip / send-now / pause available.
▾
Lifecycle stages · 6-stage CRM model
Per Wedge H spec · auto-escalation if SLA breached · A2 nightly score recompute drives auto-promotion.
1 · Top-of-funnel — inquiry submitted · SLA 2h to first response · auto-escalates to PR2 if breach
2 · Qualified — score ≥ 70 · A2 nightly auto-promote · Drip A welcome fires
3 · In-conversation — patient replied across any channel · SLA 24h between turns · escalates to PR4 for clinical Q
4 · Quoted — Quotation artifact sent · 30d validity · auto-reminder Day 7 / Day 21
5 · Booked — deposit captured · escrowed by ArokaGO · trip scheduled
6 · Repeat — returning patient at M3+ · LTV-tagged · retention drips fire
SLA per-stage configurable in A2 lead-scoring admin · auto-escalation routes to assignee + PR2 · audit-logged.
📋 SCENARIO
Provider owner (PR1) builds a 6-step welcome drip for new dental leads — email + WhatsApp blend, branching on slot-select. Forked from a template, Tolgee-localized to 13 locales, sent to A4 review then activated for live patient flow.
56Marketing automation builder
/dashboard/campaigns/automation✓
Wedge H live · Marketing Automation · Mautic/Listmonk dispatch online · A2 monitors campaign-eval framework
Automation · Welcome series for new dental leads
Forked from Healthcare welcome series template · brand-tone applied via Tolgee.
Send cap: 3/patient/7d · 1 blocked 24h
🌐 Tolgee · 13 locales
A2 monitoring · live
⚡ TriggerClick to view 6-event catalog
When a lead's procedure tag = "Dental" AND status = "New"
↓
⏱ Delay · 1hWait before first contact
Skip overnight (recipient timezone) · respects opt-out window.
↓
📧 Send · Email · Day 0
A/B · 2 SUBJECTS⚡ AI · A4 ✓{{ tokens }}
"Welcome — your dental implant journey starts here"
A: "Welcome to Bumrungrad" · B: "Your dental implant journey starts here" · 50/50 split · A4 editorial reviewed · Tolgee localized 13 locales.
{{patient.first_name}}
{{provider.name}}
{{quotation.total}}
{{quotation.validity_remaining}}
{{trip.day_count}}
Step metrics · last 30d: Sent 3,847 · Open 42% · Click 8.4% · Conv $12.4k · Opt-out 0.3%
↓
⏰ Wait 24hWindow for engagement
↓
⑂ Conditional · Did patient open email?Branch
✓ YES branchCHATWOOT
📱 WhatsApp · Day 2
"Have questions? Dr. Pongsak is available for a 15-min call this week."
Step metrics: Sent 1,624 · Delivered 97% · Reply 31%
✗ NO branchAI · A4 ✓
📧 Re-targeting · Day 3
AI-generated subject line · A4 editorial reviewed before send.
Step metrics: Sent 2,223 · Open 22% · Click 4.2%
↓
📋 Per-channel consent on file
→Email ✓ · WhatsApp ✓ (Meta-approved templates) · LINE ✓ · GDPR/PDPA opt-out honored · medical-advertising rules per recipient country (US/EU/TH/JP/SA) auto-applied → A4 editorial validates.
Trigger event catalog · 6 events
Per Wedge H spec · webhook-callable for external systems
1 · Inquiry made
/h/inquiry_madeLead enters CRM · routes to Top-of-funnel
2 · Quote received
/h/quote_receivedPatient receives Quotation artifact in pr57 inbox
3 · Deposit abandoned
/h/deposit_abandonedQuote accepted but payment not initiated within 24h
4 · Deposit paid
/h/deposit_paidFunds escrowed · trip preparation drip starts
5 · Service completed
/h/service_completedTrip ends · review-request drip fires
6 · N days post-service
/h/post_service_nConfigurable N (30 / 90 / 180 / 365) · retention drips
📋 SCENARIO
Patient coordinator (PR2) works the unified Chatwoot inbox — 14 threads across ArokaGO chat, WhatsApp, LINE, Instagram. They auto-merged a duplicate WhatsApp + email thread, replied with a saved Package response, and resolved 4 threads.
57Omnichannel inbox · Chatwoot
/dashboard/inbox✓
Wedge H live · Chatwoot · 4 channels unified · auto-merge live
Auto-ack ON · off-hours
Sarah KhanVERIFIEDRETURNING⏱ 23m to SLA
💬 ArokaGO chat · Active patient · Bangkok dental · Conversation history ▾
Could you confirm Dr. Pongsak's availability for the second week of June?
🌐 Original (Thai): "ขอคอนเฟิร์ม Dr. Pongsak…" · view original
Yes, Dr. Pongsak has slots June 9–12 and June 16–19.
Perfect — let's go with Jun 12. What does the deposit process look like?
📑 Quotation · Dental implant packageQUOTE
Single dental implant + crown · 5-night stay · airport transfer
Total: $2,650 · valid 30d · expires 2026-06-08
Total: $2,650 · valid 30d · expires 2026-06-08
VIEWED
Recent quotations · 3
Dental implant $2,650 · 4d ago
Whitening $480 · 18d ago · expired
Veneer × 4 $3,840 · 32d ago · accepted
Whitening $480 · 18d ago · expired
Veneer × 4 $3,840 · 32d ago · accepted
Past bookings · 1
Veneer × 4 · Mar 2025 · 4-night trip · completed
Reviews left · 1 · 4.6★
"Excellent care from Dr. Pongsak…" · Apr 8
LIFECYCLE: REPEATTAG: VIPTAG: PRICE-SENSITIVE
Marco D. · 2h ago
@Sarah — patient asked about Dr. P's Jun 12-19 slot · she's price-sensitive (mentioned $X budget). Apply repeat-customer discount.
Anita L. · 5h ago
VIP per CRM · 3rd visit · prior booking went smoothly · prefer Bangkok day-spa pre-procedure
Sarah K. (You) · 1d ago
Confirmed budget around $2,500-2,800 · package quoted at $2,650 · within range
🌐
Per-message translation toggle · Tolgee + DeepL hybrid · A4 reviews medical-claim translations · 13 locales supported. Click any message above to view source language and translated form side-by-side.
🤖 AI suggests
"Deposit is 30% non-refundable · escrowed by ArokaGO. Want me to send the deposit instructions and Cal.com link for Jun 12 confirmation?"
Quick replies:
Deposit terms
Pricing card
Consult link
📋 SCENARIO
Provider owner (PR1) reviews campaign analytics — 12,840 sends in 30d, multi-touch attribution per channel. They identify the dental drip beat the IVF nurture by 3.2x ROI, kill the underperformer, and double the dental budget for next month.
58Campaign analytics
/dashboard/campaigns/analytics✓
Wedge H live · Campaign analytics · attribution chain instrumented per Insight H
Campaign analytics
12,840 sends · 30d window · multi-touch attribution active.
Cap engagements 3 · 24h
Sent · 30d
12,840
↑ 14%
Open rate
42%
↑ 2pp · above 28% bench
Click rate
8.4%
↑ 0.6pp
Conversions
$32k
↑ $4.8k MoM
Opt-out rate
0.4%
Below 0.6% bench · ✓
Avg CAC
$108
Peer median $94 · ↑ above
ROI multiplier
19.0×
↑ 1.4× MoM
Channel breakdown · ROI per channel
Click any bar to filter table below · ROI = revenue / spend.
📧 Emailspend $600 · ROI 25.3×
📱 WhatsAppspend $490 · ROI 18.4×
💚 LINEspend $640 · ROI 13.1×
💬 ArokaGO chatspend $0 · ROI ∞
📈
Welcome-series-Dental outperforms peer median by 14pp open rate. Consider expanding budget · current spend $420 → suggested $640 · projected +$5,200 lift / 30d.
⚠
GCC-awareness CAC rising · 28% MoM. Investigate creative fatigue → A/B test in pr60 with 3 new headline variants.
Campaigns · 12 active
Campaign
Channel
Spend
Sent
Clicks
Conv.
CAC
Opt-out
A4 status
Welcome series · Dental
Email
$420
3,847
312
$12.4k
$98
0.3%
✓ REVIEWED
›
Re-engagement · Lapsed leads
WhatsApp
$280
912
187
$5.8k
$74
0.5%
✓ REVIEWED
›
Spring promo · Dental package
LINE
$640
2,140
218
$8.4k
$112
0.6%
⏱ PENDING
›
GCC patient awareness
Email
$180
1,420
94
$2.8k
$140
0.4%
✓ REVIEWED
›
Indonesia retargeting · Bahasa
WhatsApp
$210
820
142
$3.2k
$104
0.2%
✓ REVIEWED
›
TKR aggressive promo
Email
$0
0
0
$0
—
—
✗ REJECTED
›
A4 status reflects A4.editorial review · click any badge to view review thread + reviewer notes · banned-phrase catalog enforced per recipient country.
📋 SCENARIO
Provider owner (PR1) reviews their Premium subscription — current $299/mo tier, ad credit balance, entitlement matrix across Free / Pro / Premium / Enterprise. They confirm renewal, check tier comparison, and consider upgrading to Enterprise for multi-branch.
64Subscription management✓ WEDGE I LIVE
/dashboard/subscription✓
Wedge I live · Monetization · Pro / Premium / Enterprise tiers configurable in admin (a63) · ad credit pool wired (pr67)
Subscription
⛨ PREMIUMACTIVE
$299 / mo
Renews 2026-06-09 · billed annually saves 20%
Tier comparison
Free
$0
Always available · 5 services max
Ad credit · $0/mo
Commission · 5%
Ranking boost · 1.0×
Pro$99/mo
$99/mo
Annual saves 20% · CRM + AI assist
Ad credit · $50/mo
Commission · 4%
Ranking boost · 1.2×
MOST POPULAR
PremiumCURRENT
$299/mo
Forecasting + AI sales associate
Ad credit · $200/mo
Commission · 3%
Ranking boost · 1.4×
EnterpriseCUSTOM
Custom
Multi-branch · CSM · custom contract
Ad credit · Custom
Commission · 2%
Ranking boost · 1.6×
Entitlement preview · what each tier unlocks
14 capability flags from
subscription.md:60-78 · ✓ enabled / — locked.Capability
Free
Pro
Premium
Enterprise
can_appear_in_ai_deep_search—
✓
✓
✓
eligible_for_featured_provider_slot—
✓
✓
✓
eligible_for_sponsored_search—
✓
✓
✓
has_offer_intelligence_pricing—
✓
✓
✓
has_offer_intelligence_competitive—
—
✓
✓
has_ai_sales_associate—
—
✓
✓
has_ai_campaign_assistant—
✓
✓
✓
has_peer_benchmarks—
✓
✓
✓
has_demand_forecasting—
—
✓
✓
has_market_insights—
—
✓
✓
has_session_replay—
—
✓
✓
has_unified_inbox—
✓
✓
✓
has_white_label_option—
—
—
✓
has_dedicated_csm—
—
—
✓
Quotas · Premium tier
Live usage vs tier ceiling per
subscription.md:81-87.Quota
Usage / cap
Status
Progress
max_services
38 / 100
38%
max_packages
12 / 50
24%
max_active_campaigns
7 / 10
70%
max_drip_sequences
4 / 20
20%
max_outbound_messages
8,420 / 25,000
34%
Ranking boost by tier
Disclosed to patients on m60 sponsored placement labels.
Free
1.0×
Pro
1.2×
Premium
1.4×
Enterprise
1.6×
Ad credit pool
Ad credit · $200 deposited monthly (Premium tier)
$84 used · $116 remaining · resets 2026-06-09
Payment method
VISA
Visa ****4242
Expires 12/2027 · billing zip 10110
Billing history · unified statement
Subscription · Commission · Ad spend on one rail per
advertisement.md:133-138.Date
Type
Amount
Method
Status
2026-05-09
Subscription · Premium
$299
Visa ****4242
PAID
↓
2026-05-09
Commission · 12 transactions
$384
Auto-debit
PAID
↓
2026-05-09
Ad spend · 3 campaigns
$840
Credit pool
PAID
↓
2026-04-21
Auto-charge top-up · ad credit
$200
Visa ****4242
PAID
↓
2026-04-09
Subscription · Premium
$299
Visa ****4242
PAID
↓
2026-04-09
Commission · 9 transactions
$292
Auto-debit
PAID
↓
Manage subscription
Tier-feature changes require A1 governance (a63) per subscription.md:151 to prevent feature parity drift.
📋 SCENARIO
Provider owner (PR1) chooses a tier upgrade — Pro $99 → Premium $299/mo to unlock forecasting and the AI sales associate. Annual billing saves 20%; proration credits the unused Pro days, full Premium activates within minutes.
65Tier upgrade flow✓ WEDGE I LIVE
/dashboard/subscription/upgrade✓
Wedge I live · all 4 tiers selectable · proration immediate on upgrade · downgrade end-of-period
Subscription / Change plan
Choose your tier
Free
Get listed · respond to quotations
$0
forever · always available
- 5 services · 50 quotations/mo
- ArokaGO Verified badge
- Basic analytics
- Commission · 5%
- Ranking boost · 1.0×
MOST POPULAR
Pro
CRM + AI campaign assist + ad credit
$99/mo
$950/yr · saves 20%
- $50/mo ad credit
- AI campaign assistant
- Peer benchmarks
- Commission · 4%
- Ranking boost · 1.2×
CURRENT
⛨ Premium
Forecasting + AI sales associate
$299/mo
$2,870/yr · saves 20%
- $200/mo ad credit
- Demand forecasting
- AI sales associate
- Commission · 3%
- Ranking boost · 1.4×
Enterprise
Multi-branch · CSM · custom contract
Custom
contact sales for quote
- Custom ad credit
- Multi-branch rollups
- Dedicated CSM
- Commission · 2%
- Ranking boost · 1.6×
Proration preview · Premium → Pro
Mid-cycle downgrade calculation
Premium $299/mo · 12 days remaining of 30-day cycle · prorated refund $119.60 · Pro $99/mo first full charge 2026-06-09.
Net charge today: -$119.60 (refund to Visa ****4242 · ~3 business days) · invoice issued immediately · Stripe payment confirmation pending.
Payment confirmation
VISA
Card on file · Visa ****4242
Default for Subscription · Commission · Ad spend
Downgrade safety check
Downgrading Premium → Free preserves all data
- 4 drip sequences will lock read-only (cannot edit / cannot launch new) per
subscription.md:152grace pattern - 38 services exceed Free's 5-max quota — visit /dashboard/services to choose which to deactivate
- $116 unused ad credit forfeited at end of period
- AI sales associate + demand forecasting locked at end of period
Feature matrix · 4-tier deep comparison
Feature
Free
Pro
Premium
Enterprise
ArokaGO Verified badge
✓
✓
✓
✓
Quotation responses
50/mo
∞
∞
∞
Trust+ premium badge
—
—
✓
✓
Concierge support · 24h SLA
—
—
—
✓
Demand forecasting
—
—
✓
✓
Cohort + funnel analytics
basic
✓
✓
✓
AI campaign assistant
—
✓
✓
✓
AI sales associate
—
—
✓
✓
Peer benchmarks
—
✓
✓
✓
Custom report builder
—
—
—
✓
Multi-branch rollups
—
—
—
✓
Ad credit · monthly
$0
$50
$200
Custom
Ranking boost
1.0×
1.2×
1.4×
1.6×
Commission rate
5%
4%
3%
2%
API access · webhooks
—
✓
✓
✓
Dedicated CSM
—
—
—
✓
Tier-feature changes require A1 governance (a63) per subscription.md:151 to prevent feature parity drift.
📋 SCENARIO
Provider owner (PR1) builds a Spring 2026 dental implant ad campaign — Featured Provider placement, $1,500 budget, targeting Bangkok English-speaking patients aged 30-55. A4 reviews creative for medical-claim accuracy before launch.
66Ad campaign builder✓ WEDGE I LIVE
/dashboard/ads/new✓
Wedge I live · Advertisement primitive online · Phase 1 inventory: Featured Provider (flat-rate) + Sponsored search (CPC auction) + Display banner (CPM)
New ad campaign
Author end-to-end · creative · bid · schedule · pause/resume. A4 reviews creative for medical-claim accuracy before activation.
Country
United States ✓Australia ✓United Kingdom ✓+ Add
City
Bangkok ✓Phuket ✓Chiang Mai ✓+ Add
ℹ
Patient-meta targeting (procedure interest · age · gender) is Wedge J Phase 2 · requires Compliance ad-targeting consent infra.
71 / 90 chars
⚠
Creative submitted to A4 ad-policy review (a65) · medical claims auto-flagged · expected review SLA 4h business hours.
$0.45 max CPC
Estimated 47% win rate at this bid · auction-clearing CPM est: $6.50 – $9.20 · expected eligible inventory: 47% per Phase 1 second-price simulation.
Start date
End date
Dayparting
Default · campaign starts on A4 approval (typically same business day).
Estimated reach · 3 countries · Bangkok dental seekersPhase 1 model
Daily impressions: 3,200 – 5,800 · Daily clicks: 240 – 410
Auction-clearing CPM est: $6.50 – $9.20 · expected eligible inventory: 47%.
→ View auction surface (a62)
ℹ
All ads display "Sponsored" disclosure. A4 reviews creative for medical-claim accuracy. 30% cap on sponsored results pages enforced (per A1 sponsored-content policy).
⚠
PR1 approval gate · total budget exceeds your $1k auto-approval limit · sent to PR1 Sarah Khan for sign-off · you'll be notified (per
advertisement.md:166) Lifecycle controls (post-submit)
Once submitted, this screen flips to a campaign-detail view with these actions:
📋 SCENARIO
Provider operations (PR3) checks the ad credit pool before month-end — $200 subscription credit, $240 top-up balance, $840 spent in 30d across 3 campaigns. They bump auto-recharge to $300 to avoid pausing the dental Featured campaign mid-flight.
67Ad credit balance + invoicing✓ WEDGE I LIVE
/dashboard/ads/billing✓
Wedge I live · Ad credit pool integrated with Subscription · auto top-up active · PR1 approval gates on top-ups > $1k
Ad billing
⚠
Top-up balance below $100 · auto-recharge will trigger when balance hits $50 (current: $84) · click to toggle banner state
Subscription credit
$200 / $200
Resets 2026-06-09 · Premium tier monthly deposit (per
subscription.md:97)Top-up balance
$240
Last top-up 2026-04-21 · auto-recharge ON
Spent · 30d
$840
Across 3 active campaigns
Spend by campaign · 30 days
Spring Dental FeaturedON PACE
Daily spend $42 / $50 · 84% pacing
$420 / 30d
Aesthetic Phuket Awareness↑ OVER PACE
Daily spend $34 / $30 · 113% pacing
$284 / 30d
Wellness Chiang Mai DisplayUNDER PACE
Daily spend $14 / $25 · 56% pacing
$136 / 30d
Auto-recharge thresholds
Auto-charge ad credit pool from Visa ****4242 when balance falls below threshold.
When balance falls below
Auto-charge amount
Cap monthly auto-recharges at
From: Visa ****4242
Manual top-up
⚠
$1,500 top-up exceeds your $1,000 self-approval limit · routed to PR1 Sarah Khan · ETA 24h · you'll be notified (per
advertisement.md:166) Invoice history · unified statement
Subscription · Top-up · Ad spend deduction · Auto-recharge — one rail per
advertisement.md:133-138.Date
Type
Amount
Status
2026-05-09
Subscription credit · Premium
$200
CREDITED
↓
2026-05-09
Ad spend deduction · 3 campaigns
$840
DEDUCTED
↓
2026-04-21
Top-up · custom
$240
PAID
↓
2026-04-15
Auto-recharge · Visa ****4242
$200
PAID
↓
2026-04-09
Subscription credit · Premium
$200
CREDITED
↓
Unified monthly statement · 2026-05-09
May 2026 line items (per
advertisement.md:133-138)Subscription · Premium$299
Commission · 12 transactions$384
Ad spend · 3 campaigns$840
Auto-recharge · top-up$200
TOTAL CHARGED$1,723
📋 SCENARIO
Provider owner (PR1) manages the team — 8 members across Owner, Coordinator, Practitioner roles. They suspend a coordinator who left, resend an MFA setup invite to Dr. Pongsak, and check the role permission matrix before adding a new patient coordinator.
18Team / members
/dashboard/teamTeam
Members of Bumrungrad International on ArokaGO. V2.5 capped at 3 members; V3 supports your full team — unlimited on Free + Trust+.
All 8Owners 1Account admins 0Coordinators 4Practitioners 3
Member
Role
Last active
MFA
Sarah Khan · sarah@bumrungrad.com YOU
Owner
Now
✓ ACTIVE
⋯
›
Marco D. · marco@bumrungrad.com
Coordinator
5m ago
✓ ACTIVE
⋯
›
Dr. Pongsak T. · pongsak@bumrungrad.com
Practitioner
2h
⚠ SETUP
⋯
›
Anita L. · anita@bumrungrad.com
Coordinator
1d
✓ ACTIVE
⋯
›
Role permission matrix ▾ expand
Capability
Owner
Acct admin
Coordinator
Practitioner
View patient PII (consent-bounded)
✓
✓
✓
own only
Respond to quotations · send offers
✓
✓
✓
—
Edit storefront / pricing (Wedge G)
✓
✓
—
—
View settlement + payouts
✓
view-only
—
—
Respond to dispute / refund
✓
✓
—
—
Reply to reviews · publish responses
✓
✓
draft only
own reviews
Manage team + roles + MFA
✓
—
—
—
Manage subscription + billing + KYC
✓
—
—
—
📐
Permission cell enum (for engineers):
✓ full · — none · own only scope=own-records · view-only read-without-write · draft only compose-without-publish · own reviews scope=authored-by-self. TypeScript: type Permission = 'full' | 'none' | 'own' | 'view-only' | 'draft-only' | 'own-authored'. Persisted on Zitadel custom claims; enforced server-side per request. Cells without these exact values are bugs.ℹ
Compliance: Every role change is logged in the audit trail (per Thai PDPA). Suspend / revoke actions invalidate active sessions immediately. MFA enrollment is required before access to any patient PII.
📋 SCENARIO
Multi-org operator (PR1 / PR2) opens the org switcher to jump from Bumrungrad (Owner) to Bangkok Hospital (Coordinator) without logging out. The session refreshes with the new role's permissions and inbox in under 2 seconds.
72Org switcher modal
popover from sidebarIn production: triggered from sidebar workspace badge · ESC + backdrop dismiss · keyboard navigable.
Switch workspace · 3 orgs
Bumrungrad InternationalRECENT
Owner · current · 8 members
Bangkok Hospital
Coordinator · 14 members · last visited 2026-04-22
Phyathai 2
Practitioner · read-only · last visited 2026-03-08
📋 SCENARIO
Provider owner (PR1) invites a new patient coordinator by email — picks the Coordinator role, scopes them to the dental department, and sends a 7-day expiring invite link. New hire enrolls MFA on first login.
73Invite team member
/dashboard/team/inviteTeam / Invite
Invite team member
Email invite ★
Shareable link
Permission preview · Coordinator role
✓ Respond to quotations · send offers (pr15)
✓ View patient PII (within consent ledger)
✓ Reply to chat threads · all channels (pr57)
✓ View settlement (read-only)
✗ Edit storefront / pricing
✗ Respond to disputes
✗ Manage team / billing / KYC
Full matrix on team page.
✓ View patient PII (within consent ledger)
✓ Reply to chat threads · all channels (pr57)
✓ View settlement (read-only)
✗ Edit storefront / pricing
✗ Respond to disputes
✗ Manage team / billing / KYC
Full matrix on team page.
ℹ
Invited member will receive an email with a one-time setup link valid for 7 days. They'll need to enable MFA before accessing patient data. Email template is auto-localized via Tolgee · 13 locales · A4 reviewed.
Pending invitations
Email
Role
Sent
Status
chai@bumrungrad.com
Practitioner
2026-05-08
PENDING
›
noi@bumrungrad.com
Coordinator
2026-05-02
PENDING · 2D LEFT
›
tanu@bumrungrad.com
Coordinator
2026-04-25
EXPIRED
›
📋 SCENARIO
Provider operations (PR3) completes the payments KYC pack — business registration, tax IDs per jurisdiction, beneficial-owner declarations, payout rail config — to unlock Stripe/PayPal/Kbank payouts. Documents stored in TH region per BoT cross-border rules.
75Provider KYC / AML for payments
/dashboard/kycPayments KYC
Required to receive ArokaGO payouts · Thai PDPA + AML compliance · Stripe + PayPal + Kbank verification.
📍 Wedge F payment-data residency requirement: Thai providers' KYC documents stored in TH region per BoT (Bank of Thailand) cross-border payment rules. Beneficial-owner records also retained 5 years post-termination per AML policy. Encrypted at rest, access logged.
Business registration
✓ VERIFIEDBumrungrad Hospital Public Company Limited · DBD #0107536000080 · jurisdiction: Thailand
Tax IDs · per jurisdiction
✓ VERIFIED · 3 of 3Required for cross-border patient billing · adds 1 row per jurisdiction.
🇹🇭 Thai Revenue Department · 0107536000080
VERIFIED🇸🇬 Singapore IRAS · GST · 200823456R
VERIFIED🇺🇸 US Form W-8BEN-E
FILED 2026-01-18Bank account verification
✓ VERIFIED · MICRO-DEPOSITKasikorn Bank · ****1234 · THB · payouts every 14 days
Verification method:Plaid · live ACH for USD · micro-deposit for THB Kbank
Last sanity-check:2026-04-22 · $0.01 deposited + reconciled
Beneficial-owner (UBO) disclosure
ArokaGO AML rule: directors holding > 25%. Required by Thai AMLO + FATF guidance.
Director A · 31% holding · ID verified · disclosed 2025-12-04
VERIFIEDDirector B · 28% holding · ID verified · disclosed 2025-12-04
VERIFIEDSanctions screening
✓ CLEAROFAC · UN · EU · DFAT · Thai AMLO lists · auto-runs every 6 months
Last screening: 2026-04-09 · Next auto-screening: 2026-10-09 · Result is logged in audit trail and reviewable by ArokaGO A1 compliance.
✓
You're cleared for payouts. Next sanctions screening: 2026-10-09 (auto-runs every 6 months per AML policy). KYC re-verification triggered if (a) tax ID changes, (b) UBO > 25% changes, or (c) bank account changes.
📋 SCENARIO
Patient coordinator (PR2) maintains the storefront photo gallery — 42 photos, 3 pending consent renewals, 1 flagged by AI manipulation detector. They drag-drop 5 new dental clinic photos, attach signed PDPA consents, and queue for A4 review.
01Photo gallery editor✓ WEDGE G LIVE
/dashboard/storefront/photos← Storefront editor
Photo gallery
42 photos · 3 pending consent renewal · 1 flagged by AI manipulation detector
All ★
Hero
Procedure
Before/After
Facility
Practitioners
Awards
🌍
Cross-jurisdiction photo gating: Cosmetic before/after photos blocked in 🇰🇷 KR, 🇨🇳 CN per local regulation · spec compliance.md L40 · auto-hidden in those locales · see s12 revocation propagation.
🚩 AI manipulation detected
Detected: facial-feature distortion · likely beauty-filter applied
Confidence 84% · A4.editorial review queued · cannot publish until cleared. Photo currently private on storefront. Patient consent valid through 2027-02-01 (no consent issue).
Consent management
Outbound consent requests3 PENDING
Patients receiving consent renewal request via ReNovu · click to view patient-side dashboard
Consent ledger42 ON RECORD
Immutable record · 24h purge on revocation · audit logged · spec compliance.md L38
Photo retention policy: indefinite while consented · 24h purge on revocation · audit logged · Wedge G compliance · spec compliance.md L38, L40
📋 SCENARIO
Provider operations (PR3) configures Cal.com slot inventory — 4 practitioners, 47 slot rules across surgical and consult types. They resolve 1 sync conflict between Dr. Pongsak's Outlook and Cal.com so storefront slots reflect true capacity.
02Cal.com slot configuration✓ WEDGE G LIVE
/dashboard/storefront/slotsSlot configuration
4 practitioners · 47 slot rules · 3 conflicts detected
⚠
Conflict detected: Dr. Pongsak's Outlook calendar shows 1 event Cal.com doesn't · click to resolve · also see s10 sold-out / overbooked.
Practitioners
Dr. Pongsak T.
Implantology
Calendar source: Cal.com self-host
CONNECTEDlast sync 47s ago
Dr. Niran S.
Maxillofacial
Calendar source: Cal.com self-host
CONNECTEDlast sync 1m ago
Dr. Suchart W.
Periodontics
Calendar source: Cal.com self-host
CONNECTEDlast sync 2m ago
Dr. Kanok P.
Prosthodontics
Calendar source: Cal.com self-host
CONNECTEDlast sync 35s ago
Dr. Pongsak T. · week view
30-min slots · color-coded by status · drag to block / unblock
Mon 6/9
Tue 6/10
Wed 6/11
Thu 6/12
Fri 6/13
Sat 6/14
Sun 6/15
9:00
10:00
11:00
14:00
15:00
Available
Booked
On-call
Blocked
Capacity-aware overrides
Forward-compat: per-treatment-room capacity ships in Phase 2
Operating Theater 1
2 simultaneous procedures
Operating Theater 2
1 simultaneous procedure
Recovery Suite A
PHASE 2 · v1 is per-staff
8 beds
Bookable Package mapping
Which Packages can be booked on which calendar?
Package
Pongsak T.
Niran S.
Suchart W.
Kanok P.
Dental implant + crown
✓
✓
✗
✓
Periodontal deep clean
✗
✗
✓
✗
Full mouth reconstruction
✓
✓
✗
✓
Veneer (single tooth)
✓
✗
✗
✓
Cal.com data residency: Asia-Pacific (TH region · matches PHI residency) · spec L127 open question resolved at G launch
📋 SCENARIO
Provider owner (PR1) responds to verified-booking reviews — 12 awaiting reply, 3 expiring within the 14-day window. They draft a personalized thank-you, accept an AI-suggested response for a critical review, and tag a 1-star for follow-up.
03Review-response interface✓ WEDGE G LIVE
/dashboard/reviews/respondReviews
847 verified bookings · 12 awaiting your response · response window 14 days · 3 expiring soon
Viewing as:
PR1 Owner ★
PR4 Pongsak
All ★
Awaiting · 12
Responded · 821
Expired · 14
Flagged for A4 · 3
By practitioner
Kenji T. · Tokyo
VERIFIED BOOKING
★★★★★
12d remaining
Dental implant + crown · slot Mar 14, 2026 · Dr. Pongsak T.
"Exactly as described, no surprises. Dr. Pongsak explained every step in English. The 5-night package was the perfect length…"
★ 4.5 · 12 helpful · 1 reported · spec G L33 capability 6
Your response · 500 char limit · one-time only
Use template:
Thank you
Apology
Clarification
Decline-to-respond
Layla M. · Dubai
VERIFIED BOOKING
★★★★☆
3d remaining ⚠
Cosmetic veneer · slot Apr 28, 2026 · Dr. Kanok P.
"Procedure was good but the recovery hotel was further than expected. Translator was helpful when I needed her at the post-op consult…"
★ 4.0 · 4 helpful · 0 reported
Anonymous · IP TH
⚠ A4 REVIEW
★☆☆☆☆
RESPONSE PAUSED
Suspected defamation · pattern detected · spec trust-and-safety.md L45
[Review text under A4 review · 1 of 12 reviews flagged from same IP cluster · provider response paused until A4 decision]
Yuki H. · Osaka
VERIFIED BOOKING
★★★★★
RESPONDED
TKR (knee replacement) · slot Jan 22, 2026 · Dr. Niran S.
"Fantastic experience start to finish. Three months post-op, I'm walking 5km daily again. Thank you Dr. Niran and team!"
Your response · Apr 15, 2026
"Yuki — we're so glad to hear about your recovery. Please come back for the 6-month checkup whenever you're ready."
Marco D. · Milan
VERIFIED BOOKING
★★★★★
RESPONDED
Cardiac CABG · slot Feb 8, 2026 · Dr. Pongsak T.
"World-class care. The interpreter team was always available, even at 3am for one panicked moment. I felt safe the entire time."
★ 5.0 · 27 helpful · 0 reported
Olufemi A. · Lagos
VERIFIED BOOKING
★★★★☆
7d remaining
IVF cycle · slot Mar 30, 2026 · Dr. Suchart W.
"Successful pregnancy on first try, alhamdulillah. Communication was excellent — Dr. Suchart spoke directly with our hometown doctor for follow-up coordination…"
★ 4.5 · 15 helpful · 0 reported
Defamation defense · escalate suspected fake review →
Escalated to A4.review · evidence packet auto-attached · A1 reviews if pattern detected · spec trust-and-safety.md L45
📋 SCENARIO
Patient coordinator (PR2) configures a 12% Spring promotion on the dental implant Package — sets the date range, terms, exclusion of stacking, and locale-specific copy. Goes through A4 editorial review before appearing in the storefront overlay.
04Promotion configurator✓ WEDGE G LIVE
/dashboard/storefront/promotionsPromotions
1 active · 2 scheduled · 14 expired this year
Active
PROMOTION · ACTIVE
Spring promo · Dental package
-12% · Expires in 4d 7h · 47 redemptions · $12.4k GMV impact
New promotion
Storefront overlay (pr52) · Quotation flow · spec L35
Forecast
Estimated lift
+18%
bookings vs no-promo baseline
Margin impact
-$3.2k
over 14d window
Break-even
12
redemptions to cover
Publish chain: Promotion goes live after A4.editorial review (~2h) · per-locale auto-translate via Tolgee · matches pr54 chain.
Promotion library
6 expired promotions · clone to reuse
Q4 2025 dental sweep
-15% · 31 redemptions · $9.8k GMV · Oct 2025
Songkran cardio
-10% · 12 redemptions · $14.2k GMV · Apr 2025
JA-locale TKR push
-12% · 8 redemptions · $7.1k GMV · Feb 2025
New Year IVF intro
-8% · 4 redemptions · $4.6k GMV · Jan 2025
GCC visa-ease bundle
-12% · 17 redemptions · $11.8k GMV · Nov 2024
Asian Games veneer
-10% · 5 redemptions · $3.2k GMV · Sep 2024
Promotion vs Package vs Service · what's the difference?
Click for the cross-entity definition · spec G L36 capability 9.
📋 SCENARIO
Provider owner (PR1) audits the trust-signal stack — verification badge, GBP rating, ArokaGO verified reviews, JCI accreditation. They see exactly what patients see on m03 and pr52, and reorder the badges to lead with the JCI accreditation.
05Trust-signal stack — provider self-view✓ WEDGE G LIVE
/dashboard/storefront/trust-signalsHow patients see your trust signals
Live preview of m03 (provider profile in marketplace) · pr52 storefront landing
Trust signal stack · rendered exactly as on m03 / pr52
⛨ ArokaGO Verified
G ★ 4.7 (4,237 Google)
★ 4.9 (847 verified bookings)
⛨ JCI 2002
⛨ ISO 9001:2015
🏆 Newsweek 2024
🇹🇭 MCT 1980
📷 42 photos
👨⚕ 4 practitioners · all current
License expiry chip: Expires 2027-08-12 · re-verifies automatically · spec L66 · the soonest staff license expiry is Dr. Pongsak's MCT (2027-03-15).
Per-signal drill
Each signal · ownership · last update · edit affordance.
Verification badge
A1 OWNED · READ-ONLY
✓ Active · A1
sarah_admin granted 2025-08-12 · expires 2027-08-12 · re-verify in 12mo
Google reviews
Manage GBP →
4,237 reviews · ★ 4.7 · last sync 2h ago · OAuth grant valid
V3 verified-booking reviews
Respond to reviews →
847 reviews · ★ 4.9 · 12 awaiting your response
Accreditations
Edit awards →
JCI 2002 · ISO 9001:2015 · Newsweek 2024 · MCT 1980
Photo gallery
Manage gallery →
42 photos · 3 pending consent renewal · 1 flagged
Practitioner credentials
View staff →
4 staff · all credentials current · Dr. Pongsak MCT expires 2027-03-15
Re-verification reminder
Your verification expires in 12 months
The soonest staff license expiry is Dr. Pongsak's MCT (2027-03-15) · re-verify request opens 90d before · automated A1 re-review · spec L63-67 cadence.
Audit log preview
Last 5 trust-signal changes · immutable · spec compliance.md L34
Photo gallery added 3 photos2026-05-09 · PR2 marco
Newsweek 2024 award added2026-04-22 · PR2 sarah
Hero photo replaced2026-04-08 · PR2 sarah
Spring rate update2026-03-15 · PR2 marco
IVF specialty section added2026-02-01 · PR2 sarah
Full audit log →
Your trust-signal score vs JCI Bangkok peers: above median
Bumrungrad: 8.2 · peer median: 6.8 · top decile: 9.1 · click for analytics overview
8.2
📋 SCENARIO
Provider owner (PR1) connects their Google Business Profile via OAuth so 4,237 existing Google reviews surface on the ArokaGO storefront. Read-only — V3 won't push back to GBP yet — and OAuth refresh runs every 24h.
06Google Business Profile · OAuth grant✓ WEDGE G LIVE
/dashboard/integrations/gbpConnect Google Business Profile
Pull 4,237 existing reviews into your ArokaGO profile within 24h · spec G L32 capability 5 · acceptance L107.
What we'll read
Review text · star rating · reviewer display name · review date · attribution always visible · spec G L32.
What we will NOT do at G: post V3 reviews back to GBP (deferred per spec L120 open question) — read-only at v1 to avoid duplicate-review risk.
Permissions disclosure
READ
business.manage (read-only)READ
review.readDENIED
review.write (NO write/post permissions)DENIED
post.writeClick to toggle between connected / failure states for preview.
✓ Connected · 4,237 reviews syncing
CONNECTED
ETA 6h · status: 12% complete (510 / 4,237)
Sync status: realtime updates poll every 6h · daily full reconcile at 02:00 GMT+7 · attribution always visible per ArokaGO policy.
❌ OAuth failed
FAILED
Google returned
permission_denied · retry or contact A1Disconnect / revoke
Disconnect Google Business Profile
Removes synced reviews from public surfaces (audit logged) · 24h propagation
Direction at G: read-only (spec L120 resolved as read-only at v1 to avoid duplicate-review risk) · post-back deferred to Phase 2.
📋 SCENARIO
Provider owner (PR1) browses 18 active audience segments — high-intent dental leads, returning ortho patients, English-speaking insurance holders. They build a new segment for IVF prospects and use it to target a Mautic drip campaign.
07Audience segment library + builder✓ WEDGE H LIVE
/dashboard/segmentsAudience segments
18 active segments · 3 used by 6+ campaigns each · A2 segmentation models train nightly.
All
In drip · 12
Ad-targeted · 4
Stale · 2
Segment
Criteria summary
Members
In N camps
Last refresh
Bangkok IVF inquirers · 60d
procedure=IVF AND city=Bangkok AND last_booking_gap≥60d
247
4
2h ago
›
Returning patients · M12+
last_visit_gap≥365d AND total_visits≥2
84
2
8h ago
›
GCC inquirers · price-sensitive
region=GCC AND price_sensitivity=high AND lifecycle≤Quoted
412
1
1d
›
Indonesian · Bahasa · dental
locale=id_ID AND procedure_interest=dental_implant
182
3
3h ago
›
Trust+ tier patients · concierge
tier_subscription=trust_plus AND lifetime_value≥3000
62
6
2h ago
›
Cardiac CABG · $15-22k budget
procedure=CABG AND quote_range_low≥15000 AND quote_range_high≤22000
48
2
5h ago
›
Dormant 14d · auto-nudge eligible
lifecycle=Top-of-funnel AND no_touch_gap≥14d
18
1
12h ago
›
A2 segmentation model surfaces high-signal patient clusters. Promote to library to use in drips/campaigns.
High-intent inquirers · 2-week-outCONF 0.89
Cluster: travel within 14d AND ≥3 message threads AND profile-views ≥4 · 184 members
Premium-procedure abandonersCONF 0.81
Cluster: quote ≥$8k AND opened ≥3× AND no-deposit-90d · 47 members
Repeat-likely 90d windowCONF 0.74
Cluster: completed visit AND review ≥4★ AND post-procedure timeline 60-90d · 28 members
Bahasa-Indonesia content gapCONF 0.68
Cluster: locale=id_ID AND landing-page-bounce ≥45% · 96 members
Pick 2+ segments to view overlap. Useful for de-duplication when targeting drips/ads.
Overlap: 42 members · 17% of Bangkok IVF · 50% of Returning · suggests retention-drip A on this cohort.
New segment · criteria builder
Build criteria-based segment. Live member count updates as you add filters.
📊
Estimated 247 members · 18 with active Quotations · refreshes nightly via A2.
📋 SCENARIO
Provider owner (PR1) configures a patient referral program — 47 codes issued so far driving $14.2K attributed revenue. They issue 5 new codes for VIP patients, lift the cap to 200 redemptions, and refresh the public landing copy.
08Referral program configuration✓ WEDGE H LIVE
/dashboard/referralReferral program · ACTIVE
47 codes issued · 12 redemptions · $14,200 attributed revenue · auto-credit on next-booking.
Codes issued
47
↑ 12 last 30d
Redemptions
12
25.5% redemption rate
Attributed rev.
$14.2k
avg $1,183 / referral
Credits issued
$2,840
to 12 referrers
Program configuration
Auto-applied to next booking · expires never · stackable with promotions.
Single-use per referee · stackable with package discounts.
Codes auto-generate as WLC24-MARIA, WLC24-JOHN etc.
Active codes · 6 of 47 shown
Code
Referrer
Issued
Uses
Attributed
Status
WLC24-MARIAMaria S.
Apr 14
2/3
$2,400
ACTIVE
›
WLC24-KENJIKenji T.
Apr 22
1/1
$1,840
USED UP
›
WLC24-INCIInci K.
Apr 28
0/1
—
ACTIVE
›
WLC24-AIKOAiko M.
Jan 30
0/1
—
EXPIRED
›
WLC24-THOMASThomas O.
May 02
0/1
—
ACTIVE
›
WLC24-PRIYAPriya K.
Mar 08
1/2
$960
PAUSED
›
Audit log · last 10 events
Code
WLC24-MARIA redeemed by James L. · $2,400 booking · referrer credit $200 auto-applied2026-05-08 14:22Code
WLC24-KENJI redeemed by Aiko M. · $1,840 booking · credit applied2026-05-04 09:18Code
WLC24-PRIYA paused at referrer request2026-04-30 16:42Code
WLC24-INCI issued · auto-emailed to Inci K. · landing m41 live2026-04-28 11:08Code
WLC24-AIKO expired · 0 redemptions · referrer notified2026-04-30 00:00Code
WLC24-THOMAS issued2026-05-02 13:24📋
FTC compliance disclosure auto-attached. All outbound code messages include "I'll receive a credit if you book through this link" line per FTC Endorsement Guides. Disclosure surface lives at marketing.html#m42 cross-channel disclosure.
Issue referral code
Returning patients with ≥1 prior booking eligible.
📋 SCENARIO
Provider owner (PR1) reviews multi-touch attribution — $284K attributed revenue against $12.4K spend, 22.9x ROI in 90d. They see Email/Listmonk drives 26x ROI; they shift more budget toward the email program for next quarter.
09Attribution dashboard · ROI by source✓ WEDGE H LIVE
/dashboard/attributionAttribution · ROI by source
Last 90d · $284,000 attributed revenue · $12,400 total spend · 22.9× ROI
ROI by source
Organic search · 45% of revenue$128k revenue · ROI ∞
Paid · Email · Listmonkspend $1,820 · ROI 26.4×
Paid · WhatsAppspend $2,140 · ROI 19.6×
Paid · LINEspend $3,840 · ROI 8.3×
Referral (program)$14.2k revenue · ROI ∞
Direct$14k revenue · ROI ∞
Cross-provider$5.8k revenue · marketplace cross-pollination
Lifecycle journey · sankey overview
Source → Lead stage → Quotation outcome → Booked / Lost. Click any node to filter the dashboard.
Multi-touch attribution · top 10 campaigns
Compare last-touch vs first-touch vs linear-decay (60d half-life · A2 model v3.2).
Campaign
Last-touch
First-touch
Linear-decay
Δ
Welcome series · Dental
$12.4k
$3.8k
$8.2k
±$8.6k
Re-engagement · Lapsed
$5.8k
$1.2k
$3.4k
±$4.6k
Spring promo · LINE
$8.4k
$2.4k
$5.2k
±$6.0k
Indonesia retargeting · Bahasa
$3.2k
$0.8k
$1.8k
±$2.4k
Cross-channel journeys · top 5 patterns
1 · Organic search → email drip → WhatsApp consult → Quotation accept
TOP CONVERTER28% conversion · 84 patients · avg journey 12d
2 · Direct → Profile → Quotation
22% conversion · 47 patients · brand-aware
3 · Referral · m41 → Profile → Cal.com slot → Quotation
REFERRAL ★42% conversion · 12 patients · referral codes work
4 · LINE ad → 3-tap WhatsApp message → Profile → drop-off
FRICTION8% conversion · 184 patients · LINE→WhatsApp friction
5 · Cross-provider · marketplace → Profile → Quotation
14% conversion · 38 patients · V2.5 marketplace carry
🤖
Attribution model: linear-decay · 60d half-life. A2 last retrained 2026-05-01 on 18 months of journey data. Request retraining →
📋 SCENARIO
Patient coordinator (PR2) opens Sarah Khan's full lead profile — VIP, returning, score 92, 12 events across 4 channels. They review the touchpoint timeline, trigger a drip campaign, and escalate a clinical question to PR4.Practitioner.
10Lead detail · timeline + actions✓ WEDGE H LIVE
/dashboard/leads/sarah-khanLeads / Sarah Khan
Sarah Khan
VERIFIEDRETURNINGVIPLifecycle: In-conversation · Score 92 · Assignee: Sarah K. (You) · Source: Organic · Last touch 12m ago
Timeline · 12 events across 4 channels
Chronological feed of all touches. Each event has channel icon + actor badge.
📝Inquiry submittedSource: Google organic
2026-04-12 10:24Procedure: Dental implant · Travel window: Jun 9-19 · Budget: $2,500-2,800
📧Welcome drip A · Email sentopened 11:43
2026-04-12 11:00"Welcome — your dental implant journey starts here" · auto-acknowledge · pr56 drip
📱WhatsApp · patient reply
2026-04-12 11:48"Hi, asking about Dr. Pongsak's availability"
📱PR3 (Marco D.) replySLA ✓ 26m
2026-04-12 12:14"Yes, here are slots for Jun 9-12 and Jun 16-19. Which week works?"
📑Quotation $2,650 sentVIEWED
2026-04-12 12:30Dental implant package · 5-night stay · airport transfer · viewed 14:02 · valid 30d
✓Quotation accepted · deposit captured
2026-04-12 14:17Deposit $795 · Stripe · ArokaGO escrow · payout on trip-completion
🩺PR4 (Dr. Pongsak) clinical Q&APR4 ESCALATION
2026-04-12 15:30Patient asked about anesthesia options · Dr. Pongsak replied with 2 options · 12-min thread
🗓Trip Mar 12 confirmed via Cal.com
2026-04-13 09:225-night booking confirmed · airport transfer scheduled · welcome packet email queued T-7d
💬ArokaGO chat · current threadACTIVE 12m AGO
2026-05-09 13:48"Confirming Jun 12. What does deposit process look like?" · 3 turns · open in pr57 inbox
Add note · @-mention teammate
Audit log:
📋 SCENARIO
Patient coordinator (PR2) browses 12 drip templates curated by archetype — orthopedic post-op, dental welcome, IVF nurture, oncology check-in. They preview the orthopedic post-op series and fork it into the marketing automation builder for customization.
11Drip sequence library✓ WEDGE H LIVE
/dashboard/campaigns/libraryDrip library
12 templates · 6 archetypes covered · ArokaGO-curated + your saved sequences. Click any template to preview · "Use template" forks into pr56 with brand-tone applied.
ARCHETYPE:
All
Healthcare
Wellness
Diagnostic
Pharmacy
Insurance
Telemedicine
TRIGGER:
All
Inquiry
Quote received
Deposit abandoned
Service completed
N days post-service
Healthcare welcome series★ POPULAR
Trigger: inquiry · 6 steps · email + WhatsApp · 14d runtime · A4 reviewed 2026-04-15
Used by 47 providers · avg open 38% · click 7.2%
Refill reminder · Pharmacy
Trigger: 28d post-fill · 3 steps · email + LINE · 7d runtime
Used by 18 providers · avg refill rate 62%
Diagnostic results-ready
Trigger: results upload · 2 steps · email + secure portal · 24h runtime
Used by 12 providers · 92% open rate (high urgency)
Wellness retention · 30/60/90d
Trigger: service completed · 4 steps · email + LINE · 90d runtime
Used by 24 providers · +18% repeat-visit lift
Quote follow-up · 7d/14d/21d
Trigger: quote_received · 3 steps · email + WhatsApp · 21d runtime
Used by 38 providers · +14pp accept rate
Deposit abandoned · recover
Trigger: deposit_abandoned · 3 steps · email + WhatsApp · 7d runtime
Used by 32 providers · 41% recovery rate
Annual checkup · LTV booster+8pp M3
Trigger: 365d post-service · 3 steps · email + LINE · 14d runtime
Drives Mar 2025 cohort lift in pr59
Review request · post-trip
Trigger: 14d post-service · 2 steps · email + LINE · 7d runtime
42% review-collection rate avg
Telemedicine consult-prep
Trigger: consult_scheduled · 2 steps · email · 24h runtime
Reduces no-show by 28%
Insurance pre-auth nudge
Trigger: pre_auth_pending · 4 steps · email · 14d runtime
+22% pre-auth completion
Your saved · Welcome dentalSAVED
Forked from Healthcare welcome · 6 steps · 12 sends last 30d
Currently active · 247 leads in funnel
Your saved · GCC Bahasa retargetingSAVED
Forked from Re-engagement · 4 steps · WhatsApp + Email · 18 sends last 30d
Currently active
Healthcare welcome series · preview
6-step drip · email + WhatsApp · 14d runtime · trigger: inquiry · A4 reviewed 2026-04-15.
⚡ Trigger · inquiry submitted
⏱ Delay 1h · timezone-aware
📧 Email · Day 0 · "Welcome — your {{procedure}} journey starts here"
⏰ Wait 24h · branch on email open
📱 WhatsApp · Day 2 (if opened) · doctor consult invite
📧 Re-targeting · Day 3 (if not opened) · AI subject line
⏹ End · audit logged
Sample copy in 3 locales preview · en/th/id · A4 editorial reviewed.
Refill reminder · preview
3-step drip · email + LINE · trigger: 28d post-fill.
Diagnostic results-ready · preview
2-step drip · email + secure portal · 24h runtime.
📋 SCENARIO
Provider operations (PR3) configures messaging channels — WhatsApp Business API, LINE Official Account, email/SMS. They register a new WhatsApp template, set the auto-failover (LINE → SMS), and resolve a pending Meta review for the welcome template.
12Channel configuration✓ WEDGE H LIVE
/dashboard/channelsChannels
4 connected · 1 pending review · 0 failed · auto-failover policies active.
📱WhatsApp Business
CONNECTEDAccount: +66 81 234 5678 · WABA ID: 1029384756 · connected 2026-03-12
Health · last 24h: 1,624 sent · 97% delivered · 3 failures (Meta template not approved)
💚LINE Official Account
CONNECTEDAccount: @bumrungrad_th · channel ID: 1234567890 · connected 2026-02-08
Health · last 24h: 248 sent · 98% delivered · 0 failures
📧Email · Listmonk
CONNECTEDSMTP: listmonk.aroka.com · sender: noreply@bumrungrad.aroka.com · DKIM ✓ SPF ✓ DMARC ✓
Health · last 24h: 3,847 sent · 99.2% delivered · 32 bounces (auto-suppressed)
💬V3 chat (ArokaGO)
NATIVENative channel · always available · widget embedded on profile + storefront.
Health · last 24h: 47 conversations · avg response 4m
Failover policy
If WhatsApp delivery fails, auto-fall-back to email
ON
Triggers when Meta template not approved OR delivery > 30s OR 3 consecutive failures. Last 24h: 3 fallbacks.
If LINE delivery fails, auto-fall-back to WhatsApp
OFF
Patient must have opted into both channels. Last 24h: 0 fallbacks.
Pooled vs per-provider LINE OA
Currently: per-provider OA
ROADMAPEach provider has their own LINE Official Account. Pooled OA (one ArokaGO-managed channel) is in roadmap · per H open question · would reduce setup overhead.
Connect new channel
Pick a channel · enter credentials/OAuth · register templates · go live.
📱 WhatsApp BusinessAlready connected
💚 LINE OfficialAlready connected
📲 SMS · TwilioPENDING REVIEW
✈ TelegramAvailable
💬 WeChatAvailable · A1 review
📋
Compliance: per-channel consent on file. Meta-approved templates required for outbound WhatsApp · medical-advertising rules per recipient country auto-applied · A4 reviews template-content before submission to channel approval bodies. View compliance gate →
📋 SCENARIO
Patient coordinator (PR2) tracks the A4 editorial review queue for provider-authored content — campaigns, photos, storefront edits. 4 pending with 24h SLA; they generate AI alternatives for a flagged campaign and resubmit before deadline.
13A4 editorial review queue · provider-side✓ WEDGE H LIVE
/dashboard/editorialA4 editorial review
4 pending · 18 reviewed last 30d · 1 rejected · 24h SLA · A4-side queue at admin a42.
Pending review4
avg wait 14h · oldest: 19h
Approved last 30d17
avg turnaround 8h
Rejected last 30d1
"TKR aggressive promo" · medical-claim language
Spring promo · Dental package⏱ 19H REMAINING · SLA
Submitted 5h ago · pr56 drip · LINE channel"Limited-time spring promo · Save 15% on dental implant + crown package · Book this week to lock in pricing · Starting at $2,400 (was $2,820)."
GCC awareness · WhatsApp variant⏱ 12H REMAINING
Submitted 12h ago"Internationally accredited · JCI since 2002 · Save up to 70% vs US prices for premium dental care in Bangkok. Reply to chat with our team."
⚠ Note: "Save up to 70%" pricing comparison flagged for US/EU recipients · A4 evaluating jurisdictional rules.
Welcome series Day 0 · Bahasa update⏱ 22H REMAINING
Submitted 2h ago"Selamat datang ke Bumrungrad. Perjalanan implan gigi anda bermula di sini..." (Bahasa Indonesia translation refresh · Tolgee + provider edits)
AI-generated re-targeting subject⏱ 6H REMAINING
Submitted 18h ago · AI-assisted"Still considering your dental implant procedure? Dr. Pongsak can answer any questions in a 15-min call this week."
⚡ AI-generated · provider-tone "Warm" applied · A4 disclosure auto-appended.
Submission
Reviewer
Verdict
Reviewed
Welcome series · Dental
A4.editorial · Pim S.
✓ APPROVED
Apr 15
›
Re-engagement · WhatsApp
A4.editorial · Tom R.
✏ APPROVED · EDITS
Apr 22
›
TKR aggressive promo
A4.editorial · Pim S.
✗ REJECTED
Apr 28
›
Indonesia retargeting · Bahasa
A4.editorial · Aiko M.
✓ APPROVED
May 02
›
Refill reminder · LINE
A4.editorial · Tom R.
✓ APPROVED
May 04
›
Phrases that auto-trigger A4 deep-review (or auto-rejection per recipient country). Click to view examples.
Medical-claim language
"cure" · "guaranteed" · "best-in-the-world" · "100% effective"
Regulated drug names
Brand-name oncology · controlled substances per country
Procedure-promise language
"will look like X" · "exact result" · cosmetic outcome promises
Pricing-comparison · US/EU
"Save 70% vs US prices" requires disclaimer per FTC · ASA-UK
Before/after imagery · KR/CN
Cosmetic before/after blocked in those locales · auto-hidden via Tolgee
Testimonial without consent
Patient quotes require consent ledger entry per compliance.md L38
🤖
AI-disclosure auto-tagged. All AI-generated copy is auto-flagged for A4 review · disclosure line "This message was AI-assisted" auto-appended to recipient per H compliance + Google E-E-A-T transparency.
📋 SCENARIO
Provider operations (PR3) reconciles May 2026 campaign costs — $12.4K across 4 channels and 12 campaigns. They reconcile 2 pending invoices, export the breakdown to NetSuite, and close out before the 31st month-end close.
19Campaign cost reconciliation✓ WEDGE H LIVE
/dashboard/finance/campaignsCampaign costs · May 2026
$12,400 spend · 4 channels · 12 campaigns · 2 pending reconciliation · monthly close: 2026-05-31.
Total spend
$12,400
↑ 8% MoM
Attributed rev.
$284k
22.9× ROI
Pending recon.
2
$840 + $620
Variance flag
1
Meta WhatsApp 2.3%
Per-channel rollup
Channel
Sends
Spend
Attr. rev
Cost/send
Cost/conv
vs budget
Status
📧 Email · Listmonk
7,694
$1,820
$48k
$0.24
$24
−12%
RECONCILED
›
📱 WhatsApp · Meta
2,840
$2,140
$42k
$0.75
$32
+4%
⚠ 2.3% VARIANCE
›
💚 LINE · OA
2,140
$3,840
$32k
$1.79
$112
+22%
PENDING
›
💬 ArokaGO chat
186
$0
$4.8k
—
—
—
N/A
›
Vendor-invoice matching
Auto-matches ArokaGO send count to vendor invoice · flags discrepancies for investigation.
Listmonk hostingMATCHED
Invoice $1,820 · 7,694 sends · $0.24/send · matches ArokaGO log exactly · paid 2026-05-08
Meta WhatsApp⚠ 2.3% MISMATCH
Invoice $2,140 · 2,907 sends per Meta · 2,840 sends per ArokaGO · 67-send delta · investigate · likely template-pre-approval re-send
LINE OA⏱ PENDING
Invoice not yet received · est. $3,840 · LINE bills monthly on 15th
Coordinator-load report
Coordinator
Threads
Avg response
Campaigns
Suggested
Marco D.
412
28m
3 supervised
OPTIMAL
Anita L.
284
42m
2 supervised
OPTIMAL
Sarah K. (You)
512
22m
7 supervised
↑ REASSIGN 2
📊
Export to accounting: CSV (generic) · QuickBooks Online · Xero · NetSuite · auto-matched journal entries with attributed-revenue cross-reference. Monthly close report auto-generated for PR1 board deck.
📋 SCENARIO
Provider owner (PR1) bids on Featured Provider auction slots — Bangkok × Dental, 6 slots × 14 days. They lock in 4 slots for the upcoming Songkran holiday weekend at $80/slot/day, knowing competitor-locked cells unlock at midnight.
20Featured Provider auction✓ WEDGE I LIVE
/dashboard/ads/featured-provider✓
Wedge I live · Featured Provider Phase 1 (flat-rate per slot per day) · Pro+ tier-gated
📌
Phase 2 · second-price auction ETA Q2 2027 per
advertisement.md:75 · Wedge J/K forward-compat noteFeatured Provider · slot auction
Buy top-of-procedure-results placement per city × procedure × day. Phase 1 is flat-rate per slot · Phase 2 second-price auction ships Q2 2027.
Filter · city × procedure
Auction calendar · 14-day grid
Bangkok × Dental · 6 slots × 14 days · click any cell to bid. available · your active bid · competitor-locked · A4-blocked.
Slot
5/10
5/11
5/12
5/13
5/14
5/15
5/16
5/17
5/18
5/19
5/20
5/21
5/22
5/23
1
$150
$150
BNH
BNH
$150
$150
$150
$150
SAM
$150
$150
$150
$150
$150
2
YOU
YOU
YOU
$150
$150
A4
$150
$150
$150
BNH
$150
$150
$150
$150
3
$150
$150
$150
$150
$150
$150
SAM
$150
$150
$150
$150
$150
$150
$150
4
BNH
BNH
$150
$150
$150
$150
$150
$150
$150
$150
$150
$150
$150
$150
5
$150
$150
$150
$150
$150
$150
$150
$150
$150
$150
$150
$150
$150
$150
6
$150
$150
$150
$150
$150
$150
$150
$150
$150
$150
SAM
SAM
$150
$150
Auction outcome notifications
WONslot-2 · Bangkok dental
Active 2026-05-10 → 2026-05-12 · $450 charged · live impressions tracking enabled
OUTBIDslot-1 · Phuket aesthetic
Phase 2 forward-sketch · second-place bid was $180/day · raise your bid to win re-auction
A4 BLOCKEDslot-2 · 5/15 · Bangkok dental
Creative needs revision before slot activates · view a65 →
Per-slot CPM history · 30 days
Clearing-price band overlay shown.
Bangkok dental · slot-2 · CPM trendPhase 1 flat-rate effective CPM
Spend tracker · Featured Provider
30d spend
$1,840
Win rate
68%
Active slots
2 / 3
cap is 3 per city per category
⚠
PR1 approval gate · slot-day total > $1,000 routes to PR1 (same gate pattern as pr66 / pr67)
ℹ
Per-provider bid caps prevent lock-out (per wedge spec risk row 5) · max 3 simultaneous slots per city per category · A1 monitors auction depth at a62
REFS:
a62 · auction surface
a64 · slot eligibility
a65 · A4 creative review
📋 SCENARIO
Provider owner (PR1) on Premium tier reviews 90-day demand forecasts per procedure × city × season. Knee replacement demand peaks in October; they preorder consumables and add a third orthopedic surgeon to the calendar 8 weeks ahead.
21Demand forecasting✓ WEDGE I LIVE
/dashboard/insight/forecast✓
Wedge I live · Demand forecasting · Premium+ tier-gated · forecast model trained by A2 (per
subscription.md:73)Demand forecasting · Premium
Per-procedure × per-city × per-season demand forecasts for inventory + staffing planning.
Filters
Healthcare ✓
Wellness ✓
Lab
Insurance
Forecast · Bangkok dental · 30 days
Solid · historical · Dashed · forecast · Shaded band · 80% confidence interval.
Seasonality heatmap · 12 months × 24 hours
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
00:00
06:00
12:00
18:00
Darker = higher demand · Apr/May 12:00 peak driven by Songkran + post-summer dental tourism.
Top-3 forecast highlights
↑ +47%Bangkok Dental
+47% vs prior 30d · driven by Q2 dental tourism spike
↓ −12%Phuket Aesthetic
−12% vs prior 30d · model confidence: medium
↑ +22%Chiang Mai Wellness
+22% vs prior 30d · weekend-skew increasing
Insufficient-data state
Toggle empty-state preview →
Insufficient historical data for this filter
Need 30+ Quotations · per
advertisement.md:138 open question. See how providers in similar cities perform.Forecast accuracy MAPE last 12 months: 14.2% · model retrained weekly by A2 · view methodology →
📋 SCENARIO
Provider owner (PR1) explores how the Insight screen renders for each tier — Free shows own stats only, Pro adds peer benchmarks, Premium unlocks forecasting + AI, Enterprise adds custom reports. Used internally to evaluate the upgrade pitch.
22Insight (tier-gated)✓ WEDGE I LIVE
/dashboard/insight✓
Wedge I live · Insight depth varies by tier · this screen shows all 4 tier variants for design review
Insight · tier-gated views
Same screen renders 4 distinct visual states based on viewer's tier. Use the toggle below to preview each tier's view.
Free view · own conversion stats only
Quotation conversion
14.2%
FREE
Cal.com booking conversion
8.1%
FREE
Avg response time
42m
FREE
🔒
Peer benchmarks · Demand forecasting · Custom report builder require upgrade
Pro view · adds peer benchmarks
Quotation conversion
14.2%
PRO · vs peers ↑ 22pp above peer median
Cal.com booking
8.1%
PRO · vs peers ↓ 8pp below peer median
Peer decile rank
D7
PRO Top 30% of Bangkok dental peers
🔒
Demand forecasting + AI market insights require Premium
Premium view · adds forecasting + AI insights
Quotation conversion
14.2%
PREMIUM ↑ 22pp above peers · forecast +5pp next 30d
Booking conversion
8.1%
PREMIUM ↓ 8pp below peers · package-page polish suggested
Forecast · 30d
+47%
PREMIUM Bangkok dental tourism spike
🤖
AI market insight: Your dental conversion is 22% above peers but Cal.com booking rate trails by 8% — consider package-page polish + slot-availability cleanup.
🔒
Custom report builder + clinical research data exports require Enterprise
Enterprise view · adds custom report builder + multi-branch
Custom report builder
Drag fields · save templates · schedule recurring exports.
Clinical research data exports
Consent-gated · A2 + A4 review · de-identified per HIPAA + Thai PDPA.
Multi-branch comparison · 3-clinic chain
Branch
Quotations
Conversions
Revenue
vs target
Bumrungrad · Bangkok
847
14.2%
$284k
+18%
Bumrungrad · Phuket
412
12.1%
$148k
−4%
Bumrungrad · Chiang Mai
218
10.8%
$72k
+6%
Tier-availability legend
FREE: own stats · 3 KPI · 2 charts
PRO: + peer benchmarks · decile rank
PREMIUM: + forecast · AI insights
ENTERPRISE: + custom reports · multi-branch · clinical exports
Tier definitions admin · A1 only → a63
📋 SCENARIO
Provider owner (PR1) on Pro+ uses the AI campaign assistant to generate 3 ad-creative variants for a new dental Package — same brief, different tones (clinical, warm, urgent). They pick the warm variant, edit, and push to A4 review.
23AI campaign assistant✓ WEDGE I LIVE
/dashboard/growth/ai-assistant✓
Wedge I live · AI campaign assistant · Pro+ tier-gated · upgrade of H copy generator with tone-bank + multi-variant + AI sales associate (Premium)
AI campaign assistant
Generate ad-creative variants with tone control. Pro tier unlocks tone-bank + 3-variant generation. Premium adds AI sales associate (autopilot inquiry-to-close drafting).
Campaign brief
Tone bank · pick a voice
Professional ✓
Empathetic
Direct
Educational
Urgent
3 / 10 daily generations used (Pro tier · resets midnight UTC)
Generated variants
Variant 1 · Professional
Headline: Bumrungrad Dental — implant from $1,200 · Bangkok hospital quality
Body: Verified by ArokaGO · 12-year track record · zero implant failures last 200 cases · English-speaking coordinator on WhatsApp.
CTA: Get free quote
Body: Verified by ArokaGO · 12-year track record · zero implant failures last 200 cases · English-speaking coordinator on WhatsApp.
CTA: Get free quote
Variant 2 · Professional
Headline: Same-day dental implants · Bangkok · from $1,200 USD
Body: 12 years experience · ArokaGO Verified · WhatsApp coordinator answers in 30min · 200+ successful procedures last year.
CTA: Compare packages
Body: 12 years experience · ArokaGO Verified · WhatsApp coordinator answers in 30min · 200+ successful procedures last year.
CTA: Compare packages
Variant 3 · Professional
Headline: Affordable dental implants for UK/AU patients · Bangkok hospital
Body: ArokaGO Verified · 12-year track record · zero implant failures · book WhatsApp consult today · same-day procedure available.
CTA: Talk to coordinator
Body: ArokaGO Verified · 12-year track record · zero implant failures · book WhatsApp consult today · same-day procedure available.
CTA: Talk to coordinator
⚠
Medical-claim phrase detected: "zero implant failures" may be flagged · A4 will reject · revise before submit (per wedge spec risk row 4)
AI sales associate · Premium only
Draft inquiry-reply autopilot · 3 inquiries waiting
A2 drafts replies based on your past responses · you approve before send.
Sarah K. · dental implant inquirydrafted 3m ago
Patient asked: Cost for 4 implants? Recovery time? Insurance accepted?
AI draft: Hi Sarah · 4 single-tooth implants $4,800 USD all-in incl. abutments + crowns · recovery typically 5-7 days · we accept Aetna + Cigna international plans · WhatsApp me at +66-2-066-8888 to schedule consult.
AI draft: Hi Sarah · 4 single-tooth implants $4,800 USD all-in incl. abutments + crowns · recovery typically 5-7 days · we accept Aetna + Cigna international plans · WhatsApp me at +66-2-066-8888 to schedule consult.
James L. · veneer pricingdrafted 12m ago
AI-drafted reply ready for review · click to expand
Maria S. · timeline + visadrafted 28m ago
AI-drafted reply ready for review · click to expand
Disclosure: "AI-assisted reply" label sent with message per FTC + EU AI Act · banned-phrase filter active.
Quota: 47 / 200 daily AI sales-associate drafts used (Premium tier).
Cross-links · H base copy generator (pr55-61) · A4 ad-policy review queue (a65)
📋 SCENARIO
Provider owner (PR1) on a lower tier hits a feature gate (forecasting, AI assistant, multi-branch) and sees the upgrade modal. The modal centralizes the upgrade pitch, ROI calculator, and one-click upgrade — same UX wherever gating occurs.
24Tier eligibility · Upgrade to unlock✓ WEDGE I LIVE
cross-cutting modal pattern✓
Wedge I live · centralized eligibility check pattern (per
subscription.md:133) · prevents per-primitive tier-logic duplicationTier eligibility · cross-cutting modal
Whenever any persona attempts to access a tier-gated feature, this modal renders. Used by every primitive's gating UX. Pick a feature variant below to preview the corresponding modal copy.
Demo · which feature gate?
Modal preview · Demand forecasting
🔒Demand forecasting requires Premium
Forecast per-procedure × per-city × per-season demand for inventory + staffing planning. A2-trained model retrains weekly.
Premium adds:
- Demand forecasting · 30/90/365d horizons
- AI sales associate · 200 drafts/day
- Ranking-boost 1.4×
- Ad credit $200/mo
$299/mo · billed annually saves 20%
📊 This prompt logged for A2 tier-conversion analytics (no PII)
Enterprise variant · Multi-branch demos
🔒Multi-branch rollups · Enterprise only
Aggregate metrics across all clinic branches · drill into per-branch performance · cross-branch benchmark.
Enterprise adds:
- Multi-branch comparison · 3+ clinics
- Custom report builder
- Clinical research data exports
- Dedicated CSM
Custom contract · talk to sales for quote
📊 This prompt logged for A2 tier-conversion analytics (no PII)
A11y notes
- ESC dismisses · backdrop click dismisses · focus trapped on first CTA
- Screen-reader announcement: "Modal: Demand forecasting requires Premium tier"
- Anti-fatigue checkbox per
wedge-spec risk row 1· stops re-prompting for same feature
Cross-cutting · referenced by pr21 · pr22 · pr23 · states.html#s18 (tier-locked edge state)
📋 SCENARIO
Diagnostic Lab operator (PR4.Lab archetype) onboards onto ArokaGO — submits CLIA / ISO 15189 credentials, sets up sample-logistics partners, and configures pay-on-order transaction shape. Different verification rubric than a hospital provider.
80Diagnostic Lab provider onboardingDIAGNOSTIC · ✓ WEDGE J LIVE
/onboarding/provider?archetype=diagnostic✓
Wedge J live · Diagnostic provider onboarding · per-archetype verification rubric (Trust J) · variant of m71 with archetype-specific Step 3.
Diagnostic provider onboarding
Lab application · CLIA-equivalent / ISO 15189 verification · sample-logistics partner setup · pay-on-order transaction shape.
Archetype: Diagnostic Lab (PR4.Lab)
Compliance overlay: CLIA / ISO 15189
Transaction shape: Pay-on-order · result-delivery completes
Stepper · 6 steps
1 · Org ✓
2 · Owner ID ✓
3 · Verification ◐
3.5 · Sample logistics
4 · Roster
5 · Payment
6 · Subscription
Step 3 · Lab accreditation verification (active)
Accreditation certificate upload
PENDING UPLOADUpload your CLIA-equivalent (US) · ISO 15189 (intl) · CAP / NABL / SANAS / TLA accreditation certificate · regulator may auto-verify if API exists.
Turnaround SLA disclosure
Publish your median turnaround per panel category · Discovery J ranks on this signal.
Step 3.5 · Sample-logistics partner setup
Pickup courier · cold-chain requirement · drop-off locations.
Cold-chain:
Step 4 preview · Lab roster (Technician + Pathologist)
Roles for Diagnostic archetype are Lab Technician + Pathologist (not doctors). Each technician requires CAP proficiency / blind-sample QA score history.
Pathologist · oncology specialty · CAP proficiency 98%
PRELOADEDLab Technician (×3) · hematology + chemistry · blind-sample QA passing
Step 5 preview · Payment + transaction shape
ℹ
Diagnostic transaction shape: Pay-on-order · result-delivery completes the transaction · refund window opens per result if QA fails. Sample loss → auto-refund + free re-test offered. configure at pr88 →
A1 handoff
⏳
Your Diagnostic application is in queue. A1 reviews under per-archetype lab-rubric · response 2-4 business days (longer for cross-border lab-accreditation cross-check). tracked at admin a45 →
Bundle · pr81 catalog · pr88 transaction · pr92 KPIs · subscription tier m63 · A1 verification handoff a45
📋 SCENARIO
Diagnostic Lab operator (PR4.Lab) builds the test panel catalog — 14 SKUs, 4 bundle prices, sample-collection SOP, turnaround SLAs, optional pathologist interpretation. Each panel publishes to Discovery J once verified.
81Diagnostic Catalog · Test Panel bundles✓ WEDGE J LIVE · 6 ARCHETYPES
/dashboard/catalog?archetype=diagnostic✓
Wedge J live · Diagnostic catalog · Test Panel SKUs + bundle pricing + sample-collection SOP + turnaround SLA + add-on interpretation.
Test Panel catalog
Author your panels, bundle them, publish to Discovery J. Turnaround time + bundle savings are ranking signals.
Panel
Price
Turnaround
Sample req
Lab routing
Status
Complete Blood Count (CBC)
$24
24 hrs
Whole blood · 4mL EDTA
In-lab
LIVE
Lipid panel
$32
24 hrs
Serum · 5mL gel-clot
In-lab
LIVE
Comprehensive metabolic
$45
48 hrs
Serum · 5mL gel-clot
In-lab
LIVE
Thyroid (TSH/FT3/FT4)
$58
48 hrs
Serum · 5mL
In-lab
LIVE
Hormone panel (female)
$92
72 hrs
Serum · 8mL
In-lab
LIVE
Tumor markers (CEA/CA-125/PSA)
$185
72 hrs
Serum · 10mL
Send-out · partner
SEND-OUT
Genetic carrier (BRCA1/2)
$420
14 days
Buccal swab
Send-out · referral
SEND-OUT
7 of 14 panels shown. Send-out flag triggers turnaround disclaimer on patient-facing m81 preview.
Bundle · pr80 onboarding · pr88 transaction · pr92 KPIs
📋 SCENARIO
Diagnostic Lab operator (PR4.Lab) configures their pay-on-order transaction shape — refund window if sample lost or QA fails, result-delivery handoff completion trigger. Read-only on shape, configurable on policies.
88Diagnostic transaction config✓ WEDGE J LIVE · 6 ARCHETYPES
/dashboard/transaction-config?archetype=diagnostic✓
Wedge J live · Diagnostic transaction config · pay-on-order shape · refund window · result-delivery handoff · sample-loss policy.
Transaction shape · Diagnostic
Read-only shape selector + configurable policies. Account Admin (PR2) only.
Pay-on-order · deliver-result · refund window per result
READ-ONLY · ARCHETYPE-FIXED
Patient pays at order placement · result delivered → transaction completes · refund window opens if QA fails or sample lost.
Refund window config
Refund-eligible window
Patient triggers refund within X days of result delivery if QA fails. Sample loss → instant auto-refund.
Triggered states: QA-fail · sample-lost · turnaround-missed (per pr81 SLA tab).
Result-delivery handoff
PDF auto-uploaded to patient inbox + provider dashboard · structured FHIR/HL7 export deferred to Pharmacy/Healthcare cross-archetype data-flow sub-wedge.
Sample-loss policy
Trigger: courier event "specimen lost" OR provider event "received but unprocessable". Fires s21 patient state · auto-refunds prepayment · prompts re-collection scheduling.
QA-fail policy
If pathologist QA flags result as unreliable (re-run required), patient gets free re-test + result-delivery resets. Logged immutably.
📜
Audit-trail strip: Every result delivery + refund + QA-fail event logged to Compliance audit chain · F.X2 cross-archetype audit alignment · A2 + regulator can audit.
Bundle · pr80 onboarding · pr81 catalog · pr92 KPIs · cross-ref edge state states.html#s21
📋 SCENARIO
Diagnostic Lab operator (PR4.Lab) reads archetype-specific KPIs — turnaround median 38h, accuracy 99.3%, sample-loss 0.4%. They identify a P90 turnaround band hitting SLA boundary and queue a courier renegotiation for next quarter.
92Diagnostic KPIs dashboard✓ WEDGE J LIVE · 6 ARCHETYPES
/dashboard/insight?archetype=diagnostic✓
Wedge J live · Diagnostic KPIs · turnaround · accuracy proxy · sample-loss rate · cross-archetype attribution.
Diagnostic Insight
PR2 Account Admin + A2 view · per-archetype variation table per 7-insight.md.
Headline KPIs
Turnaround median
38 hrs
↓ 4 hrs · vs last 30d
Turnaround P90
82 hrs
SLA-band
Accuracy (re-test rate)
99.3%
QA stable
Sample-loss rate
0.4%
↓ 0.1pp
On-time result delivery
94%
↑ 2pp
Bundle attach rate
38%
↑ 6pp
Avg revenue / order
$87
↑ $9
Per-panel breakdown
Panel
Median turnaround
Re-test rate
Loss rate
Courier partner
CBC
22 hrs
0.2%
0.1%
DHL · 99.7% on-time
Lipid panel
26 hrs
0.3%
0.2%
DHL · 99.7% on-time
Hormone panel
68 hrs
0.6%
0.3%
DHL + Apex · 98.4%
Tumor markers
74 hrs
1.2%
0.9%
Apex · 96.1% (send-out)
BRCA1/2
13 days
0.4%
0.6%
External lab · referral
Cross-archetype attribution
Pre-op tests for Healthcare procedures
When this lab provides pre-op tests for a Healthcare procedure on ArokaGO, attribution + commission split surfaces here.
Pre-op test orders driven by
14 Healthcare providersCross-archetype revenue (30d)
$28,400 · 32% of totalTop referrer
Bumrungrad Cardio · $11,200Insight J export
Bundle · pr80 · pr81 · pr88 · admin roll-up a46
📋 SCENARIO
Insurance Underwriter (PR4.Insurance archetype) onboards onto ArokaGO — regulator license verification, solvency disclosure, actuarial roster, sanctions/AML screening. Solvency + claim-handling history publicly published as a Trust J ranking signal.
82Insurance Underwriter provider onboardingINSURANCE · ✓ WEDGE J LIVE
/onboarding/provider?archetype=insurance✓
Wedge J live · Insurance provider onboarding · regulator license + solvency disclosure + claim-handling history are publicly published per Trust J ranking signal.
Insurance Underwriter onboarding
Insurer application · regulator license verification · solvency disclosure · claim-handling history transparency · sanctions/AML screening at step 1.
Archetype: Insurance Underwriter (PR4.Insurance)
Compliance overlay: OIC / Lloyd's / per-jurisdiction regulator
Transaction shape: Premium recurring + claim disbursement
Stepper · 6 steps
1 · Org ✓
2 · Owner ID ✓
3 · Regulator + solvency ◐
4 · Actuarial roster
5 · Payment
6 · Subscription
⚠
Sanctions/AML at step 1 per
compliance.md:42 · Insurance providers require additional sanctions screening · A1 cannot bypass.Step 3 · Insurance regulator license + solvency (active)
Regulator license · per jurisdiction
UPLOAD REQUIREDUpload your active insurance regulator license · auto-pull where API exists.
🇹🇭 Thailand · OIC license
🇬🇧 UK · Lloyd's reference / FCA / PRA
🇸🇬 Singapore · MAS
Solvency disclosure
Regulator-issued solvency margin · publicly published per Trust J · Discovery J ranks insurers by solvency band.
Solvency feed re-fetched quarterly · alert if approaching threshold (per pr93 strip).
Claim-handling history (last 12 months)
Regulator-cross-checked · publishable · Discovery J ranking signal.
Step 4 preview · Actuarial roster
Roles for Insurance archetype: Insurance Actuary + Claims Adjuster (PR4.Insurance variants) · per-actuary credentials required.
Insurance Actuary · FSA / FIA credentials required · 5+ years experience
PENDINGClaims Adjuster (×2) · regulator-licensed · per-state license tracking
Step 5 preview · Payment + transaction shape
ℹ
Insurance transaction shape: Premium recurring + claim-disbursement payout · audit trail every premium tick + every claim event. configure at pr89 →
A1 handoff
⏳
Insurance applications take 5-15 business days. Per-jurisdiction regulator cross-check + solvency-feed verification + sanctions/AML deep-screen + claim-handling history audit. tracked at admin a45 →
Optional: first-class Insurance Actuary persona activation pending NOTE.md decision-2.
Bundle · pr83 catalog · pr89 transaction · pr93 KPIs · subscription tier m63 · A1 verification handoff a45 · regulatory-block edge state states.html#s20
📋 SCENARIO
Insurance Underwriter (PR4.Insurance) authors policy products — 4 active SKUs across bronze/silver/gold tiers, age-band premiums, coverage matrix, regulator-required exclusions, and claim-process disclosure. Each disclosure feeds Discovery J ranking signals.
83Insurance Catalog · Policy products + tiers✓ WEDGE J LIVE · 6 ARCHETYPES
/dashboard/catalog?archetype=insurance✓
Wedge J live · Insurance catalog · Policy products · premium tiers · coverage matrix · exclusions · claim-process disclosure (Discovery J ranking signal).
Policy product catalog
Author Policy products · author premium tiers · publish coverage matrix · exclusions list (regulator-required) · claim-process disclosure.
Travel Medical InsuranceLIVE
Single-trip + multi-trip · 28 jurisdictions · age 18-79 · 4 tiers
Medical EvacuationLIVE
Air-ambulance + ground evac · USD 1M / 2M / 5M cap · attaches to any procedure
Post-procedure complicationLIVE · CROSS-ARCHETYPE
Covers complications within 90/180 days post-procedure · attaches to Healthcare bookings on V3
Outcome insurance · stretchDRAFT · J STRETCH
If V3-underwritten · stretch per
J-archetype-expansion.md:48Bundle · pr82 onboarding · pr89 transaction · pr93 KPIs
📋 SCENARIO
Insurance Underwriter (PR4.Insurance) configures premium-recurring + claim-disbursement transaction shape — disbursement direct-to-patient or direct-to-provider per regulator, immutable audit trail per event. V3-mediation toggle for disputed claims.
89Insurance transaction config✓ WEDGE J LIVE · 6 ARCHETYPES
/dashboard/transaction-config?archetype=insurance✓
Wedge J live · Insurance transaction config · premium recurring + claim-disbursement · immutable audit trail · V3-mediation toggle.
Transaction shape · Insurance
Premium-recurring config + claim-disbursement rules + audit-trail strip. PR2 Account Admin only.
Premium recurring + claim-disbursement payout
READ-ONLY · ARCHETYPE-FIXED
Patient pays premium on schedule · claim event triggers disbursement (direct-to-patient or direct-to-provider per regulator) · audit trail every event.
Premium recurrence config
Recurrence:
Claim-disbursement config
Some jurisdictions require direct-to-provider for in-network · some require direct-to-patient for out-of-network · regulator overlay decides.
V3-mediation toggle
⚠
Open question per
J-archetype-expansion.md:128: does V3 mediate patient ↔ insurer claims, or hand off?Audit-trail strip
📜
Immutable event log: Every premium tick + every claim event (filed · evidence-received · adjudicated · paid · denied) logged immutably to Compliance audit chain · A2 + regulator audit ready · regulator-spot-check API exposed.
2026-05-09T14:22:11Z · prem.tick · policy=POL-291834 · $48.00 · success
2026-05-09T11:08:42Z · claim.adjudicated · CLM-019283 · paid $1,840 · 7d turnaround
2026-05-08T16:40:33Z · claim.evidence-received · CLM-019451 · awaiting review
2026-05-08T09:14:08Z · claim.filed · CLM-019451 · $3,200 requested · ICD-10 K35.80
2026-05-09T11:08:42Z · claim.adjudicated · CLM-019283 · paid $1,840 · 7d turnaround
2026-05-08T16:40:33Z · claim.evidence-received · CLM-019451 · awaiting review
2026-05-08T09:14:08Z · claim.filed · CLM-019451 · $3,200 requested · ICD-10 K35.80
Bundle · pr82 onboarding · pr83 catalog · pr93 KPIs · regulatory-block edge state states.html#s20
📋 SCENARIO
Insurance Underwriter (PR4.Insurance) reviews carrier KPIs — loss ratio 62%, payout turnaround, denial rate, solvency strip. They identify rising payout turnaround on a Gold-tier IVF claim category and tighten claim adjudication SLAs.
93Insurance KPIs dashboard✓ WEDGE J LIVE · 6 ARCHETYPES
/dashboard/insight?archetype=insurance✓
Wedge J live · Insurance KPIs · loss ratio · payout turnaround · denial rate · solvency strip · cross-archetype attribution.
Insurance Insight
PR2 Account Admin + A2 + (optional) Insurance Actuary view · per-archetype variation table.
Headline KPIs
Loss ratio
62%
Healthy band
Claim payout · median
9 days
↓ 2d
Claim payout · P90
22 days
Watch tail
Denial rate
6.4%
Below industry
Renewal rate
81%
↑ 3pp
Premium ARPU (mo)
$112
↑ $8
Active policies
14,288
↑ 612 · net
Solvency strip
Solvency margin · 218%
Regulator threshold: 150% · headroom +68pp · last refresh 2026-04-30 · next quarterly 2026-07-31
218%
Regulator-overlay alert if solvency < 165% (10% buffer above threshold) · auto-notify A1 + actuary.
Per-product breakdown
Policy product
Active
Loss ratio
Median payout
Denial rate
Travel Medical
9,124
58%
7 days
4.8%
Medical Evacuation
1,248
71%
14 days
9.1%
Post-procedure complication
3,916
64%
11 days
7.2%
Cross-archetype attribution
Premiums attached to Healthcare procedures
Post-procedure complication policies bound at Healthcare booking show as commission split + procedure-attached revenue.
Procedure-attached premiums (30d)
$184,200 · 47% of totalDriving Healthcare providers
38 hospitalsTop procedure category
Cardiac · $52,000Bundle · pr82 · pr83 · pr89 · admin roll-up a46
📋 SCENARIO
Facilitator Concierge operator (PR4.Facilitator archetype) onboards onto ArokaGO — partner-network signed agreements, complaint history transparency, consumer-protection compliance disclosure, margin transparency mode. Different verification rubric than a hospital.
84Facilitator Concierge provider onboardingFACILITATOR · ✓ WEDGE J LIVE
/onboarding/provider?archetype=facilitator✓
Wedge J live · Facilitator provider onboarding · partner-network signed agreements + consumer-protection compliance + complaint-history transparency are Trust J ranking signals.
Facilitator Concierge onboarding
Concierge / bundler application · partner-network verification · complaint history · consumer-protection compliance disclosure · margin transparency mode.
Archetype: Facilitator (PR4.Facilitator)
Compliance overlay: medical-tourism-facilitation per-jurisdiction
Transaction shape: Bundled prepay + per-leg escrow
Stepper · 6 steps
1 · Org ✓
2 · Owner ID ✓
3 · Partner-network + complaint history ◐
4 · Concierge roster
5 · Payment
6 · Subscription
Step 3 · Partner network + complaint history (active)
Partner-provider network upload
3 OF 12 UPLOADEDSigned agreements with Healthcare + Hotel + Travel partners · A1 cross-checks signatures + counterparty status.
🏥Healthcare partners · 4 of 6 agreements signed
🏨Hotel partners · 3 of 4 agreements signed
✈️Travel / transfer partners · 0 of 2 agreements signed
Complaint history disclosure
Last 12 months consumer complaints + resolution rate · Trust J ranking signal · per
J-archetype-expansion.md:28.Consumer-protection compliance disclosure
Per-jurisdiction medical-tourism-facilitation rules · upload regulator confirmation if applicable.
🇹🇭 Thai Tourism Authority · facilitator registration
🇲🇾 Malaysia · MHTC accredited
+ add jurisdiction
Margin transparency mode
Open question per
J-archetype-expansion.md:129 · default = disclosed.Step 4 preview · Concierge roster
Roles for Facilitator archetype: Case Manager + Concierge + Bundler (PR4.Facilitator variants) · per-staff facilitation training credentials.
Case Manager · GMTA / IAMTA training · multilingual
PENDINGConcierge (×4) · in-country · WhatsApp / LINE coverage
Bundler · authoring trip bundles in pr85
Step 5 preview · Payment + transaction shape
ℹ
Facilitator transaction shape: Bundled prepay + per-leg escrow · partner-split commission. configure at pr90 →
A1 handoff
⏳
Facilitator applications take 3-7 business days. Partner-network agreement cross-check + complaint-history audit + consumer-protection rule check. tracked at admin a45 →
Optional: first-class Facilitator Bundler persona activation pending NOTE.md decision-2.
Bundle · pr85 catalog · pr90 transaction · pr94 KPIs · subscription tier m63 · A1 verification handoff a45
📋 SCENARIO
Facilitator Concierge operator (PR4.Facilitator) composes 6 trip bundles — surgery + hotel + flight + recovery nurse + transfers. They configure margin disclosure, partner commission splits, recovery add-ons, and per-leg cancellation rules.
85Facilitator Catalog · Trip bundles✓ WEDGE J LIVE · 6 ARCHETYPES
/dashboard/catalog?archetype=facilitator✓
Wedge J live · Facilitator catalog · Trip bundle composer · partner providers · margin disclosure · recovery add-ons · cancellation policy.
Trip bundle catalog
Compose bundles by selecting partner Healthcare procedures + Hotels + Flights + Recovery + transfers. Per J-archetype-expansion.md:25.
Dental Implant · 7-day Bangkok bundleLIVE
Bumrungrad procedure + Anantara hotel + flights from London + transfers · single bundle $4,800 · per-leg breakdown hidden (margin disclosed mode)
IVF · 14-day Bangkok bundle + recoveryLIVE
Superior IVF + Marriott + nurse-visit add-on · $9,200
Cardiac TAVR · 10-day bundle + complication insuranceLIVE · CROSS-ARCHETYPE
Bumrungrad cardiac + premium hotel + medical evac (Insurance archetype attach) + diagnostic pre-op (Diagnostic archetype attach) · $32,500 · multi-archetype trip
Bundle · pr84 onboarding · pr90 transaction · pr94 KPIs
📋 SCENARIO
Facilitator Concierge operator (PR4.Facilitator) configures bundled prepay + per-leg escrow + partner-split commission rules. Patient prepays full trip; escrow holds each leg until delivery, then partner-split disburses on leg-completion event.
90Facilitator transaction config✓ WEDGE J LIVE · 6 ARCHETYPES
/dashboard/transaction-config?archetype=facilitator✓
Wedge J live · Facilitator transaction config · bundled prepay · per-leg escrow · partner-split commission · cross-archetype attribution rules.
Transaction shape · Facilitator
Bundled prepay + per-leg escrow + commission split rules. PR2 Account Admin only.
Bundled prepayment + per-leg escrow + partner-split commission
READ-ONLY · ARCHETYPE-FIXED
Patient prepays full bundle · per-leg escrow held until each leg delivered · partner-split commission paid on leg-completion event.
Per-leg escrow config
Escrow held until each leg delivered · refund triggered if leg fails.
Procedure leg · trigger: Healthcare provider event "procedure-completed"
Release escrow · pay 12% facilitatorHotel leg · trigger: Hotel event "checked-in" or "checked-out"
Release on checkout · pay 9%Flight leg · trigger: Airline event "flight-flown"
Release on landing · pay 4%Recovery leg · trigger: nurse-visit / physio session-attended
Release per-sessionPartner-split commission rules
Per-partner percentage split per J-archetype-expansion.md:35. A1 can mediate disputes.
Cross-archetype attribution rules
Facilitator drives patient to Healthcare provider · both see attribution · commission split rule per Subscription tier or partnership agreement.
Facilitator → Healthcare
Healthcare gets full procedure GMV · facilitator paid 12% commission · attribution surfaces in pr94 + Healthcare KPIsFacilitator → Insurance
Insurance gets premium GMV · facilitator paid 15% commissionFacilitator → Diagnostic
Diagnostic gets test GMV · facilitator paid 8% commissionMulti-archetype trip pricing toggle
⚠
Open question per
J-archetype-expansion.md:130: facilitator-bundled-only · OR patient-buys-individual-legs-on-V3 · OR both.Bundle · pr84 onboarding · pr85 catalog · pr94 KPIs
📋 SCENARIO
Facilitator Concierge operator (PR4.Facilitator) reads archetype KPIs — 142 cases closed, 14.2% bundle margin, 19% repeat-customer rate, 2.1% per-leg refund rate. They identify hotel partner causing the most refunds and renegotiate the SLA.
94Facilitator KPIs dashboard✓ WEDGE J LIVE · 6 ARCHETYPES
/dashboard/insight?archetype=facilitator✓
Wedge J live · Facilitator KPIs · cases-closed · bundle margin · repeat-customer rate · per-leg refund rate · partner attribution · cross-archetype attribution.
Facilitator Insight
Bundler + A2 view · per-archetype variation table.
Headline KPIs
Cases closed
142
↑ 18 · vs prior 30d
Bundle margin avg
14.2%
Healthy
Repeat-customer rate
19%
↑ 4pp
Per-leg refund rate
2.1%
↓ 0.4pp
Partner-NPS
+62
↑ 4
Avg bundle GMV
$6,840
↑ $420
30d revenue
$971k
↑ 22%
Per-bundle breakdown
Trip bundle SKU
Cases
Margin %
Repeat %
Refund leg %
Dental Implant 7-day BKK
54
13.8%
22%
1.8%
IVF 14-day BKK
28
16.4%
14%
2.6%
Cardiac TAVR 10-day · multi-arch
11
12.2%
9%
2.0%
Cosmetic combo BKK / Phuket
49
15.1%
21%
2.4%
Partner attribution
Partner
Cases driven
Commission paid
Complaints
Bumrungrad Hospital
74 cases
$48,200
1
Anantara Bangkok
92 stays
$28,100
0
OneCare Insurance
38 policies
$11,400
0
Cross-archetype attribution dashboard
Outbound: providers Facilitator drove patients to
Healthcare / Diagnostic / Pharmacy / Insurance partners that received attribution from your facilitator-bundled cases.
→ Healthcare
$612k · 74 cases→ Insurance
$76k · 38 policies→ Diagnostic
$24k · 142 tests→ Pharmacy
$18k · 89 refillsBundle · pr84 · pr85 · pr90 · admin roll-up a46
📋 SCENARIO
Pharmacy operator (PR4.Pharmacy archetype) onboards onto ArokaGO — pharmacy license per jurisdiction, controlled-substance authorization, drug-authenticity feed, pharmacist roster. Heaviest compliance overlay of any archetype.
86Pharmacy provider onboardingPHARMACY · ✓ WEDGE J LIVE
/onboarding/provider?archetype=pharmacy✓
Wedge J live · Pharmacy provider onboarding · pharmacy license + controlled-substance auth + drug-authenticity feed are mandatory · Compliance major-extension overlay.
Pharmacy provider onboarding
Pharmacy application · per-jurisdiction license · controlled-substance authorization · counterfeit-prevention partner · order + Rx + ship + recurring refill transaction shape.
Archetype: Pharmacy (PR4.Pharmacy)
Compliance overlay: Rx + controlled-substance + counterfeit
Transaction shape: Order + Rx + ship + refill
Stepper · 6 steps
1 · Org ✓
2 · Owner ID ✓
3 · License + CS auth + drug-authenticity ◐
4 · Pharmacist roster
5 · Payment
6 · Subscription
Step 3 · Pharmacy verification (active)
Pharmacy license · per jurisdiction
UPLOAD REQUIREDAuto-pull where regulator API exists · upload manually otherwise.
🇹🇭 Thai FDA · pharmacy operating license
🇺🇸 DEA registration (if controlled substances)
Controlled-substance authorization
Schedule I/II/III/IV/V per country · per
J-archetype-expansion.md:125 open question scope.Drug-authenticity / counterfeit-prevention partner
Mandatory per-batch authenticity feed · track-and-trace network selection per
J-archetype-expansion.md:144.Partner OAuth setup per
identity-multitenant.md:49 external-partner pattern.🌐
International shipping warning: per
J-archetype-expansion.md:133 open question · international shipping deferred to Pharmacy-specific sub-wedge · v1 ships per-country only. Cross-border pharmacy regulation requires its own wedge.Step 4 preview · Pharmacist roster
Roles for Pharmacy archetype: Pharmacist + Pharmacy Tech (PR4.Pharmacy variants) · per-pharmacist controlled-substance auth credentials.
Pharmacist (RPh) · Schedule III/IV/V auth · 8+ years
PENDINGPharmacy Tech (×3) · regulator-licensed
Step 5 preview · Payment + transaction shape
ℹ
Pharmacy transaction shape: Order + Rx-validation + ship + recurring refill. configure at pr91 →
A1 handoff
⏳
Pharmacy applications take 4-10 business days. Regulator cross-check + controlled-substance schedule cross-check + drug-authenticity feed handshake. tracked at admin a45 →
Bundle · pr87 catalog · pr91 transaction · pr95 KPIs · subscription tier m63 · A1 verification handoff a45 · archetype-unsupported edge state states.html#s19
📋 SCENARIO
Pharmacy operator (PR4.Pharmacy) maintains 184 drug SKUs — Rx validation rules, refill subscriptions, stock + ship-time SLAs, controlled-substance compliance. Each SKU passes A4 content-rule overlay before listing on the storefront.
87Pharmacy Catalog · Drug SKUs✓ WEDGE J LIVE · 6 ARCHETYPES
/dashboard/catalog?archetype=pharmacy✓
Wedge J live · Pharmacy catalog · Drug SKUs · Rx validation · refill subscriptions · stock & ship-time · controlled-substance compliance.
Drug SKU catalog
Author Drug SKUs · author refill subscriptions · publish stock + ship-time SLA · A4 controlled-substance content-rule overlay (no marketing claims).
Drug
Rx?
Schedule
Price
Stock
Ship SLA
Acetaminophen 500mg · Tylenol
OTC
—
$8
1,420
2 days
Atorvastatin 20mg · Lipitor
Rx
—
$24
880
3 days
Tramadol 50mg
Rx
IV
$32
240
3 days
Insulin · Lantus 100 IU/mL
Rx
—
$84
520
2 days · cold-chain
Ozempic 1mg/dose
Rx
—
$280
120
2 days · cold-chain
Diazepam 5mg · Valium
Rx
IV
$22
180
3 days
6 of 184 SKUs shown. Schedule III/IV/V flagged · A4 content-rule overlay strips marketing claims.
Bundle · pr86 onboarding · pr91 transaction · pr95 KPIs
📋 SCENARIO
Pharmacy operator (PR4.Pharmacy) configures the order + Rx-validation + ship + refill transaction shape. Counterfeit-detection triggers at fulfillment, refill subscription auto-pauses on Rx expiry, ship-time SLA published to Discovery J.
91Pharmacy transaction config✓ WEDGE J LIVE · 6 ARCHETYPES
/dashboard/transaction-config?archetype=pharmacy✓
Wedge J live · Pharmacy transaction config · order + Rx-validation + ship + recurring refill · counterfeit-detection trigger · cross-archetype attribution.
Transaction shape · Pharmacy
Rx-validation gate config + recurring refill + counterfeit-detection trigger. PR2 Account Admin only.
Order + Rx-validation + ship + recurring refill
READ-ONLY · ARCHETYPE-FIXED
Patient places order → Rx validation gate → counterfeit-detection at fulfillment → ship → optional recurring refill plan.
Rx-validation step config
Gate placement · escalation policy.
A1 escalation on Rx-validation failure: prescriber unreachable · Rx expired · forged/duplicate detected. Pharmacist + A1 review.
Recurring refill config
Cadence:
Counterfeit-detection trigger
⚠
Per-batch authenticity check at fulfillment. Track-and-trace partner (configured at pr86 step 3) verifies each batch · failure auto-blocks shipment + flags A1.
Authenticity check · per-batch · fulfillment event
LIVEOn counterfeit-flagged
Auto-block shipment · A1 + pharmacist notified · patient refundCross-archetype attribution
Pharmacy refill driven by Healthcare procedure (e.g., post-op pain management) shows attribution + commission split.
Surfaces in pr95 KPIs + cross-archetype roll-up at admin a46.
Bundle · pr86 onboarding · pr87 catalog · pr95 KPIs
📋 SCENARIO
Pharmacy operator (PR4.Pharmacy) reads archetype-specific KPIs — 22h fulfillment, 0.12% error rate, 86% refill compliance, 2.1% stock-out. Pharmacy is the only J archetype with true recurring revenue; they double down on the refill subscription program.
95Pharmacy KPIs dashboard✓ WEDGE J LIVE · 6 ARCHETYPES
/dashboard/insight?archetype=pharmacy✓
Wedge J live · Pharmacy KPIs · fulfillment · error rate · refill compliance · stock-out rate · recurring revenue strip · cross-archetype attribution.
Pharmacy Insight
PR2 + A2 view · per-archetype variation table · Pharmacy is the only archetype with true recurring revenue at J per J-archetype-expansion.md:72.
Headline KPIs
Fulfillment time (median)
22 hrs
↓ 4 hrs
Error rate
0.12%
↓ 0.04pp
Refill compliance
86%
↑ 3pp
Stock-out rate
2.1%
Watch Ozempic
Per-SKU ARPU
$48
↑ $5
Counterfeit-flag count (30d)
2
Both blocked · refunded
Active orders (30d)
4,820
↑ 14%
Recurring revenue strip
Refill subscription MRR · $52,400
Pharmacy is the only archetype with true recurring at J · 742 active refill subscriptions · churn 2.3% · NRR 109%
$52.4k
Active refills
742Churn (30d)
2.3%Net revenue retention
109%Per-SKU breakdown
Drug SKU
Fulfillment
Error rate
Refill compliance
Stock
Atorvastatin 20mg
16 hrs
0.08%
91%
880
Insulin · Lantus
18 hrs
0.04%
94%
520
Ozempic 1mg/dose
32 hrs
0.18%
78%
120 · LOW
Tramadol 50mg · Sched IV
26 hrs
0.16%
83%
240
Cross-archetype attribution
Refills attached to Healthcare procedures
Post-op pain management · post-cardiac statins · post-IVF hormone support · auto-attribute within 90 days · commission split surfaced.
Procedure-attached refills (30d)
1,240 orders · $58kDriving Healthcare providers
22 hospitalsTop procedure category
Cardiac · 412 refillsBundle · pr86 · pr87 · pr91 · admin roll-up a46
📋 SCENARIO
Provider owner (PR1) joins a Bangkok dental-tourism co-marketing pool — 6 providers split a $14,200 pool budget for category marketing. They contribute $2,500, vote on creative, and receive last-touch attributed leads back to their CRM.
68Co-marketing pool✓ WEDGE K LIVE
/dashboard/growth/co-marketing-pool→
Wedge K live · Co-marketing pool · multiple PR1s share spend on category marketing · attribution tracked · K-spec capability #27 · K.6 Stretch Growth.
Co-marketing pool
Bangkok dental tourism · 6 participating providers · pool balance $14,200 · attribution: last-touch (default).
Pool detail
Bangkok dental tourism
Pool funded by 6 PR1s · monthly contributions $300–$800 · campaigns target SEA + GCC inbound · attribution split per pool rule.
$14,200
Your contribution (monthly)
$500Your share of pool
21.1%Your conversions credited (30d)
8 leads · 3 bookingsParticipating providers (6)
Provider
Joined
Monthly
Share
Leads (30d)
Bumrungrad Dental YOU
Mar 2026
$500
21.1%
8
BIDC Bangkok
Feb 2026
$800
33.8%
14
Sukhumvit Dental Hospital
Jan 2026
$600
25.4%
11
DentalPro Asoke
Apr 2026
$300
12.7%
4
Smile Signature
Mar 2026
$400
16.9%
6
Bangkok Dental Spa
Apr 2026
$300
12.7%
3
Adjust your contribution
$100 min$500 / month$2,000 max
Attribution dashboard
Pool spend (30d)
$14,400
Across 4 campaigns
Leads generated
46
↑ 18% vs prior
Conversions
17
$48k GMV
Cost per conversion
$847
↓ 22% vs solo
Attribution split rule
Attribution rule set globally per pool by ArokaGO admin · provider-side read-only · cross-link a90 attribution config.
⚠
Pool-conflict policy (K-spec L170 · open question): if 2 pool members compete for same patient lead, attribution rule applies · default last-touch · A1 disputes resolution. Disputes queue at a91 →
Active pool campaigns
CAMPAIGN · ACTIVESEA dental tourism · Q2 push
Google + Meta · $6.2k spend · 22 leads · 8 conversions
CAMPAIGN · ACTIVEGCC inbound · Ramadan window
Meta · Snapchat · $4.8k spend · 18 leads · 6 conversions
CAMPAIGN · ACTIVETikTok creator collab
TikTok · 3 creators · $3.4k spend · 6 leads · 3 conversions
Withdraw from pool
30-day notice required · contributions paid into pool are non-refundable · attribution credit continues for 30 days post-withdrawal · audit-logged.
Bundle · admin attribution config a90 · disputes a91 · co-marketing audit a92
📋 SCENARIO
Provider owner (PR1) reviews patient-uploaded before/after photo pairs — 14 pending, 2 flagged by AI manipulation detector. They confirm AI flags, escalate edge cases to A4, and approve verified pairs for syndication to the doctor brand portal.
69Outcome-photo verification✓ WEDGE K LIVE
/dashboard/trust/outcome-verification→
Wedge K live · Outcome-photo verification · patient-uploaded before/after pairs · AI flags manipulation · A4 fallback · K-spec capability #23.
Outcome photo verification
14 pairs pending review · 2 flagged by AI · 0 in A4 fallback · verified pairs publish to doctor portal pr96 with patient consent.
Headline
Pending review
14
12 clean · 2 flagged
AI confidence (avg)
94%
Above threshold
A4 fallback active
0
All cleared this week
Published pairs (90d)
82
3 revoked by patient
Pending pairs
⚠ AI FLAGGED
Patient PT-2026-08842 · Rhinoplasty · Apr 18 → May 8
Before · Apr 18
photo placeholder · anonymized
After · May 8
photo placeholder · pixel anomaly
AI flag detail
Pixel-level inconsistency in lighting around the bridge of the nose · 78% confidence (below 85% threshold) · likely manipulation OR poor original quality. Per K-spec L167 · A4 fallback recommended for ambiguous cases.
Detector model: deepfake-v3 · A2-trained · per K-spec L167 +
cross-cutting/trust-and-safety.md:43 deepfake detection mature.
✓ AI CLEAN · 96%
Patient PT-2026-08915 · Dental implants · Apr 22 → May 9
Before · Apr 22
photo placeholder · anonymized
After · May 9
photo placeholder · clean
Threshold tuning (read-only)
ArokaGO A2 sets manipulation threshold globally · provider-side read-only.
Current threshold: AI confidence < 85% → flag for A4 review · A2 retrains on flagged-pair labels each quarter · per-cohort calibration (procedure-type specific).
Tune at admin panel a95 (A2-only).
Verified pair → publication chain
Verify → patient consent confirmed (signed at upload via p70 outcome submission) → pair publishes to pr96 doctor portal + procedure storefront → consent revocable per-pair from p35 or mb11.
i
Per-photo consent revocation · when patient revokes a photo, it auto-removes from portal within 1 hour · audit-logged · provider notified.
Bundle · doctor portal pr96 · admin escalation a95 · patient consent p35 · mobile consent mb11
📋 SCENARIO
Doctor (PR4.Practitioner) Dr. Pongsak builds a verified personal brand showcasing 248 reviews, before/after pairs, and video case studies. Content is A4-reviewed before syndication to Instagram, TikTok, YouTube, LinkedIn for direct patient acquisition.
96Doctor personal-brand portal✓ WEDGE K LIVE
/dashboard/doctor/brand-portal→
Wedge K live · Doctor personal-brand portal · verified outcomes · before/after with consent · video case studies · syndicated · K-spec capability #25 · K.5 Stretch Trust.
PS
Dr. Pongsak Sriworakul
✓ VERIFIEDPlastic & Reconstructive Surgery · Rhinoplasty · Lip lift · Face lift · 18 yrs experience.
★ 4.9 · 248 doctor-specific reviews
at Bumrungrad Plastic Surgery
Verified outcomes
Verified procedures
234
Last 24 months
Recovery on time
92%
vs. archetype 84%
Outcome score
4.8
Patient-reported
Outcome methodology →
Before / after gallery (12 verified pairs)
Before
After
Rhinoplasty · 8 weeks
✓ ConsentAI ✓ no manipulationA4 sample-audited
Before
After
Lip lift · 6 weeks
✓ ConsentAI ✓ no manipulation
Before
After
Face lift · 12 weeks
✓ ConsentAI ✓ no manipulationA4 sample-audited
9 more pairs · all A4-cleared · verification flow at pr69.
Video case studies (4)
▶
Rhinoplasty journey3:24 · 12k views · 13 locale captions
A4 reviewed▶
Day-1 post-op routine2:18 · 8.4k views · 13 locale captions
A4 reviewed▶
FAQ · what to expect4:12 · 22k views · 13 locale captions
A4 reviewed▶
Patient testimonial · LK5:01 · 6.2k views · 13 locale captions
A4 reviewedAll captions auto-translated via Tolgee · A4 editorial sample-reviews 1 in 5 before publish.
Doctor-specific rating
Aggregated from p35 + mb11 reviews
Per-procedure breakdown · review excerpts · only verified-booking reviews count toward score.
4.9
248 reviews
Rhinoplasty
★ 4.9 (148)Lip lift
★ 4.8 (62)Face lift
★ 4.9 (38)
"Dr. Pongsak explained every step, even via video pre-op." — Verified patient · Rhinoplasty · Apr 2026
Syndication settings
Auto-post new content (verified pairs · video case studies) to connected platforms · K Growth.
A4 review status
✓
Last A4 audit Jun 1 · all content cleared. Per K-spec capability #25 · A4 editorial sample-audits doctor portals quarterly + on every flagged outcome pair. Admin moderates portals at a95 →
Patient-facing CTA preview
When patients view this portal at p42, they see: "Book with Dr. Pongsak →".
Bundle · outcome verification pr69 · admin moderation a95 · patient view p42 · doctor reviews p35 · mobile reviews mb11
📋 SCENARIO
Provider owner (PR1) supervises the AI sales autopilot — 14 active conversations, 8 drafts pending review, 31% close rate vs 22% manual baseline. Human-approval default; A4 audits first 50 interactions before full automation unlocks.
97AI sales associate · full autopilot✓ WEDGE K LIVE
/dashboard/inbox/autopilot→
Wedge K live · AI sales autopilot · inquiry-to-close drafts → 1-click approve/edit/reject · full audit trail · K-spec capability #26 · K.6 Stretch Growth.
⚠
Per K-spec L148 · human-approval default for opted-in providers. Mandatory disclosure to patient · A4 audits first 50 autopilot interactions per provider · per-claim cap blocks medical claims at draft stage. Toggle full automation only after A4 sign-off.
AI sales associate · autopilot mode
14 active conversations · 8 drafts pending review · close rate 31% (vs 22% manual baseline).
Pause autopilot ▾
KPIs
Active conversations
14
8 autopilot · 6 manual
Drafts pending review
8
Median 4h pending
Autopilot close rate
31%
↑ 9pp vs manual
Per-claim blocks (30d)
12
Auto-blocked at draft
Conversations
All 14 conversations · sorted by most recent activity. Click a tab to filter by autopilot status.
🤖 AUTOPILOT · DRAFT READY
PT-2026-09142 · UAE · Rhinoplasty inquiry · 14h ago
Inquiry summary (AI)
UAE patient · 32yo · interested in rhinoplasty · timeline 6-8 weeks · budget $8-12k · wants AED-equivalent quote · mentions Dr. Pongsak by name · prior consultation in Dubai.
AI's recommended response (full draft)
"Thank you for reaching out. Dr. Pongsak performs ~12 rhinoplasties per month, with a 4.9 doctor rating from 148 verified patients. Based on your timeline and budget, I'd recommend his Standard package at THB 320,000 (~AED 32,500) or the Premium package at THB 420,000 (~AED 42,700) which includes 7-night recovery suite. I can book a video pre-consultation with Dr. Pongsak this week. Would Tuesday 3pm UAE time work?"
✓ NO MEDICAL CLAIMS
✓ AI DISCLOSURE INCLUDED
A4 SAMPLE AUDIT-OK
AI disclosure (auto-attached to patient message): "An AI sales associate drafted this response · reviewed by Bumrungrad before sending." Per
cross-cutting/trust-and-safety.md:69.
🤖 AUTOPILOT · DRAFT READY
PT-2026-09148 · SG · Lip lift · 8h ago
SG patient · prior consultation done · ready to book · AI proposed Premium package + Cal.com slot.
⚠ AI BLOCKED
PT-2026-09155 · MY · Cancer treatment inquiry · 4h ago
AI tried to draft "guaranteed remission rate of 95%" → auto-blocked at draft stage · per-claim cap engaged · provider notified · A4 reviews.
6 conversations on manual mode · provider drafts every response. Toggle to autopilot per-conversation.
No paused conversations.
Liability & insurance
AI action insurance · ACTIVE
$50k CAP
Per K-spec L180 · per-claim cap $50k · jurisdictional opt-out per provider · underwriter cross-link a92 underwriter ledger.
Claims this year
0 · cleanJurisdictional opt-outs
2 · DE, FRA4 audit window
First 50 doneAudit trail (recent)
When
Conversation
AI action
Provider decision
Outcome
14h ago
PT-2026-09142
Drafted rhinoplasty quote · AED equiv
Pending review
—
1d ago
PT-2026-09110
Drafted Cal.com booking offer
Approved & sent
Booked
2d ago
PT-2026-09155
Attempted medical claim (blocked)
Auto-block
Manual
3d ago
PT-2026-09102
Drafted lip-lift consult offer
Edited & sent
Booked
Bundle · admin underwriter a92 · A4 moderation a81 · patient inbox view p72 · mobile inbox mb13
📋 SCENARIO
Provider owner (PR1, lending sub-role) applies for a working-capital advance based on 6+ months booking history. Tiered APR (bronze 14% / silver 11% / gold 8%); funds disburse in 5 business days, repaid via 12% commission deduction.
98Working-capital advance · application✓ WEDGE K LIVE
/dashboard/capital/apply→
Wedge K live · Working-capital advance · pre-pay based on booking history · powered by ArokaGO Capital · K-spec capability #14 · K.3 Capital. Web equivalent of mb09.
Working-capital advance
Apply based on booking history · receive funds in 5 business days · repay via 12% commission deduction.
🟢 ELIGIBLEYou qualify for $25k–$60k
Eligibility checked: ✓ 6+ months booking history · ✓ avg monthly bookings >$8k · ✓ no payment disputes · ✓ KYC passed.
$60k
max advance available
Choose amount
$25,000 min$40,000$60,000 max
APR tier (matches a88 admin)
Repayment term
Repayment breakdown
Monthly auto-deduction
$3,540Total interest (12mo · 11% APR)
$2,480Total repayment
$42,480Auto-deducted from 12% commission on bookings · estimated coverage: ~28% of monthly commission. Surplus rolls over.
Use of funds (regulatory)
Required for sanctions screening + AML compliance. Audit-logged.
Compliance & screening
✓
Sanctions screening · cleared. Provider screened against OFAC + UN + EU lists · A1 financial-product compliance reviewer assigned. A1 review queue at a92 →
Application timeline
Step
Stage
Detail
1
Apply (now)
You submit application · digital signature
2
A1 review
24-48h · sanctions + history check
3
Approval
Decision + final terms · countersign
4
Disbursement
5 business days · wire to nominated bank
5
Auto-repayment
12% commission deduction monthly · surplus rolls
Approve & sign
Working-capital advance · terms
APR: tier-based · 8-14% · fixed for term.
Default consequences: after 60-day delinquency · suspension from marketplace · A1 disputes process · governing law applies.
Early repayment: permitted any time · no penalty · interest pro-rated.
Governing law: Singapore / Thailand depending on entity · per loan agreement.
Sanctions: auto-revocation if borrower added to OFAC/UN/EU lists post-funding.
Bundle · APR matrix admin a88 · A1 review queue a92 · mobile equivalent mb09
📋 SCENARIO
Provider owner (PR1) schedules a live clinic-tour broadcast — Q&A with the lead surgeon, room walkthrough, recovery suite reveal. A4.live moderates in real time, privacy + consent + redaction controls enforced, archived 7yr per medical content retention.
99Live-stream broadcast settings✓ WEDGE K LIVE
/dashboard/live/broadcast-settings→
Wedge K live · Live broadcast settings · clinic tour scheduling · privacy + consent + redaction per K-spec L168 · A4.live moderates · K-spec capability #32 · K.7 Live.
Live broadcast settings
Clinic tours + Q&A sessions · A4.live moderates every broadcast · privacy controls + real-time redaction enforced.
Schedule a broadcast session
Privacy controls (K-spec L168)
Consent collection workflow
Pre-session: ArokaGO dispatches consent form to all on-camera staff via in-app inbox + email · staff sign electronically. Pre-broadcast: A1 verifies all signatures present · broadcast cannot start otherwise. Real-time: any non-consenting individual entering frame triggers auto-blur + alert.
Real-time redaction preview
[Live preview · background face blur active · patient identifiers masked]
✓ FACE BLUR ON
✓ ID MASK ON
A4.LIVE OBSERVING
7Y ARCHIVE
Tour template
Pre-built 5-min tour structure
Reception (60s) → OR exterior (60s) → Recovery suite (90s) → Lab walkthrough (60s) → Q&A (30s) · all timing flexible.
A4.live coordination
→
A4.live moderator joins as observer. Can mute / cut at any time if privacy or content policy violated. Notified 60 min before broadcast. Cross-link a81 A4.live moderation panel.
Archive settings
Broadcast destinations
Post-broadcast analytics (last session)
Viewers (peak)
312
↑ 28% vs prior
Countries
18
UAE · SG · MY top 3
Questions asked
42
A4 moderated 4
Booking inquiries
14
3 converted
Bundle · A4.live moderation a81 · patient watch surface p75 · mobile watch mb15