provider.html · 26 screens · App mode (operator density)

Provider operations

Provider PR1–PR5 surfaces under /dashboard. Quotation handling, analytics, storefront, growth, subscription.

14Provider dashboard home
/dashboard (role: provider)

Operations overview

New quotations
47
↑ 18% wow
Offers sent
39
83% response rate
Bookings
12
$28,400 booked
Avg response time
3.2h
Below 4h target

Inbox · Needs response

Patient
Procedure
Travel window
Submitted
Sarah K. RETURNING
Dental implants (single)
Jun – Aug
2h ago
›
James L.
Knee replacement
Jul 2026
5h ago
›
Maria S.
IVF · single cycle
Jan 2026
8h ago
›
Inci K.
Hip resurfacing
Sep – Oct
12h ago
›
15Draft offer (provider workflow)
/dashboard/quotations/q_xyz/draft
Inbox / Quotation #q_xyz /

Draft offer for Sarah Khan

ℹ
Aroka match score: 94% — Patient's stated procedure (single dental implant), travel window (Jun – Aug), and budget (under $3k) align with your typical cases. Your acceptance rate for similar profiles: 78%.

Pricing breakdown

Procedure details

32Verification application — submit credentials
/dashboard/verification

Verification application

Become Aroka Verified · binary tier in Phase 0.α; Trust+ premium tier optional. Re-verification on license-expiry or 2-year default.

Status: Aroka Verified ✓Last verified 2026-04-18 · expires 2028-04-18

Submitted documents

JCI accreditation
Cert ID: TH-289 · Auto-pulled from JCI database
✓ AUTO-VERIFIED
Medical Council of Thailand registration
License #74829 · Expires 2027-12-31
✓ AUTO-VERIFIED
Practitioner credentials roster
47 practitioners · uploaded 2026-04-12
✓ A1 REVIEWED
+ Add another credential (insurance, sub-specialty, ISO 9001, etc.)

Trust+ premium tier

Active · $799/mo
Trust+ badge · concierge · advanced analytics
37Ratings dashboard — your reviews + themes
/dashboard/reviews

Reviews

4.9
★ 2,847 reviews
5★
2,341
82% of total
≤2★
42
1.5% of total
Reply rate
94%
↑ 12pp wow

Discussion themes (last 30d)

Praise · 84%
"Thorough follow-up", "painless", "English-speaking", "smooth coordination"
Minor concerns · 12%
"rehab schedule tight", "menu options limited", "discharge paperwork delays"
Issues · 4%
"implant osseointegration failed (1 case 2024)", "billing discrepancy"

Reviews needing response

James L. · ★★★★☆ · "rehab schedule tight"
Knee replacement · 12 community discussions · 1 week ago
48Settlement / payout view
/dashboard/settlement

Settlement

Pending
$8,400
Releases over next 14d
Last payout
$28,400
2026-05-01 · Kbank ****1234
Platform fee · 30d
$1,420
5% take rate
Disputed
$0
All clear

Recent transactions

Patient
Procedure
Booking
Gross
Net to you
Sarah Khan
Dental implant
2026-05-05
$2,650
$2,517
James Liu
Knee replacement
2026-05-01
$8,400
$7,980
Maria S.
IVF cycle
2026-04-28
$6,200
$5,890
49Refund / dispute mediation
/dashboard/disputes/d_xyz
⚠
Open dispute · Aroka A1 mediating. Patient (James Liu) requests partial refund citing "rehab schedule tighter than expected". Both parties have 7 days to submit evidence; A1 decides if unresolved.

Dispute · #d_xyz · Knee replacement · James Liu

Opened 2026-05-04 · Status: Awaiting your response · Booking $8,400
Patient claim

Rehab schedule was 5 nights but I needed 7 to be cleared to fly. Aroka concierge helped extend hotel but I incurred $620 in extra lodging + meals. Requesting partial refund.

📎 3 attachments (receipts)· submitted 2 days ago
Your response
ℹ
Mediation guidelines: If both parties agree on resolution, refund/credit issued automatically. If not, Aroka A1 reviews within 14 days. Evidence-based outcome only; sentiment claims require corroboration.
52Storefront landing — provider-edited (Wedge G)
arokago.com/storefront/bumrungrad
ArokaGO

Welcome to Bumrungrad International

Southeast Asia's largest international hospital · 1.1M patients yearly · JCI accredited since 2002

Featured procedures

PACKAGE
Dental implant + crown · 5 nights
Single tooth · all-in
$2,650
PACKAGE
Knee replacement · 8 nights
Total knee · all-in
$8,400
PACKAGE
Cardiac CABG · 10 nights
All-in · 5 cardiac specialists
$18,500
53Service / Package detail with slot calendar
arokago.com/storefront/bumrungrad/dental-implant
ArokaGO
← Bumrungrad storefront PACKAGE · BOOK INSTANTLY

Dental implant + crown · 5-night package

Complete dental implant procedure including consultation, surgery, hotel, interpreter, and 2 follow-up visits.

What's included

✓ Initial consultation
✓ CT scan + imaging
✓ Surgical procedure (single tooth)
✓ Crown fitting
✓ 5-night recovery stay
✓ English-Thai interpreter
✓ Airport pickup + drop-off
✓ Post-op consultation (Day 3)
54Storefront editor (CMS for PR2)
/dashboard/storefront/edit

Edit your storefront

Hero section

ℹ
Edits go through A4 review before publishing if you reference specific medical claims or outcomes. Auto-translated to 13 locales via Tolgee; A4.translation reviews per locale.
16Analytics overview
/dashboard/analytics

Analytics

Profile views
12,847
↑ 22%
Quotation conv.
8.4%
↑ 1.2pp
Offer-to-booking
31%
↓ 2pp
Total bookings
$284,500
↑ 17%

Quick links

📈
Cohort retention
Patients return rate by booking month
🔻
Funnel deep-dive
Drop-off step by step
🤖
AI recommendations
3 actionable insights
59Cohort retention curves
/dashboard/analytics/cohort

Cohort retention

Patients who returned for follow-up procedures, by booking month.

Cohort
M1
M3
M6
M9
M12
M18
M24
Jan 2025
100%
42%
28%
22%
19%
15%
12%
Feb 2025
100%
45%
31%
24%
21%
17%
—
Mar 2025
100%
48%
33%
26%
22%
—
—
ℹ
Insight: Mar 2025 cohort shows strongest M3 return rate. AI suggests this correlates with start of integrated rehab program. Consider promoting to other procedure groups.
60Funnel deep-dive
/dashboard/analytics/funnel

Funnel · Quotation flow

Profile views
12,847 (100%)
Started quotation
2,832 (22%)
Submitted
1,074 (8.4%)
Offer sent
891 (7%)
Booked
277
⚠
Biggest drop: Profile views → Started quotation (78% drop). Top reason patients don't start: pricing range absent. Adding price-from to your card meta could lift this.
61AI-driven recommendations
/dashboard/analytics/recommendations
⚡ AROKA AI

3 actions to lift your bookings this week

Generated by AI based on your funnel + market intel. Updated daily.

⭐ HIGH IMPACTEst. +$8,400 / 30d

Add price-from on your provider card meta

Your funnel drops 78% at Profile-view → Started-quotation. Competitors who show price-from on card see 22% better start rate. AI suggests showing "From $1,800" on card meta — your median is competitive in Bangkok dental.

MEDIUM IMPACTEst. +$2,800 / 30d

Respond faster to Indonesian inquiries

12% growth in inquiries from Indonesia. Your current Bahasa-Indonesia content is auto-translated. Consider adding a Bahasa-native staff response template — patients responding within 1h convert 3.4× higher.

EXPERIMENT

Test a 4-night dental package vs current 5-night

12% of dental implant patients abandon at travel-window step citing "too long". Phyathai 2 offers a 4-night package; testing might capture this segment without affecting clinical outcomes (per Dr. Pongsak's protocol).

17Market intelligence
/dashboard/market-intel

Market intelligence

Anonymized signals on competitor pricing, demand by region, and procedure trends.

Demand surge

Knee replacement bookings in Bangkok up +34% MoM.

View report →

Competitor moves

3 verified competitors lowered avg dental implant price -8% vs you.

Compare →

Patient origin

Indonesian inquiries up +12%.

Explore →
55Lead lifecycle CRM (Wedge H)
/dashboard/leads

Leads · CRM

All 247New 84Working 92Qualified 47Won 12Lost 12
New (84)
Sarah K.
Dental implant · 2h ago
SCORE 92
James L.
Knee replace · 5h ago
SCORE 67
Working (92)
Maria S.
IVF · 3 emails sent
Inci K.
Hip · awaiting reply
Qualified (47)
Thomas O.
CABG · offer sent
Won (12)
Kenji T.
Dental · $2,650
56Marketing automation builder (Wedge H)
/dashboard/campaigns/automation

Automation · Welcome series for new dental leads

Trigger
When a lead's procedure tag = "Dental" AND status = "New"
↓
Step 1 · Email · Day 0
"Welcome — your dental implant journey starts here"
Localized via Tolgee · 13 locales
↓
Step 2 · WhatsApp · Day 2
"Have questions? Dr. Pongsak is available for a 15-min call this week."
Via Chatwoot WhatsApp Business · opt-in respected
↓
57Omnichannel inbox (Chatwoot — Wedge H)
/dashboard/inbox
Sarah Khan
💬 Aroka chat · Active patient · Bangkok dental
Could you confirm Dr. Pongsak's availability for the second week of June?
Yes, Dr. Pongsak has slots June 9–12 and June 16–19.
58Campaign analytics
/dashboard/campaigns/analytics

Campaign analytics

Sent · 30d
12,840
Open rate
42%
Above 28% benchmark
Click rate
8.4%
Conversions
$32k
Campaign
Channel
Sent
Open %
Conv.
Welcome series · Dental
Email
3,847
52%
$12.4k
Re-engagement · Lapsed leads
WhatsApp
912
68%
$5.8k
Spring promo · Dental package
LINE
2,140
38%
$8.4k
64Subscription management
/dashboard/subscription

Subscription

⛨ TRUST+ PREMIUMACTIVE
$799 / mo
Renews 2026-06-09 · billed annually saves 20%

Usage this month

Quotation responses
847 / ∞
Unlimited on Trust+
Featured impressions
12,400 / 25k
50% of monthly cap used
Ad credit
$420 / $1k
42% of monthly credit

Invoices

Date
Amount
Method
Status
2026-05-09
$799
Visa ****4242
PAID
↓
2026-04-09
$799
Visa ****4242
PAID
↓
65Tier upgrade flow
/dashboard/subscription/upgrade

Upgrade to Trust+ Premium

Unlock concierge support, demand forecasting, and advanced ad inventory.

Pro · current
$199 / mo
⛨ TRUST+
Premium
$799 / mo

What unlocks

✓ Trust+ verification badge (visual differentiator)
✓ Demand forecasting (per-procedure, per-city)
✓ Sponsored auction credits ($1k / mo)
✓ Featured-provider impression cap raised to 25k / mo
✓ Dedicated success manager · 24h response SLA
✓ Custom integrations (HL7, EMR sync)
66Ad campaign builder (Wedge I)
/dashboard/ads/new

New ad campaign

United States ✓Australia ✓United Kingdom ✓+ Add
ℹ
All ads display "Sponsored" disclosure. A4 reviews creative for medical-claim accuracy. 30% sponsored cap on results pages enforced.
67Ad credit balance + invoicing
/dashboard/ads/billing

Ad billing

Subscription credit
$580 / $1,000
Resets 2026-06-09 · Trust+ allotment
Top-up balance
$240
Add to extend campaigns
Spent · 30d
$840
Across 3 campaigns
18Team / members
/dashboard/team

Team

Members of Bumrungrad International on Aroka.
All 8Owners 1Coordinators 4Practitioners 3
Member
Role
Last active
MFA
Sarah Khan · sarah@bumrungrad.com YOU
Owner
Now
✓ ACTIVE
›
Marco D. · marco@bumrungrad.com
Coordinator
5m ago
✓ ACTIVE
›
Dr. Pongsak T. · pongsak@bumrungrad.com
Practitioner
2h
⚠ SETUP
›
Anita L. · anita@bumrungrad.com
Coordinator
1d
✓ ACTIVE
›
72Org switcher modal
popover from sidebar
SWITCH WORKSPACE
Bumrungrad International
Owner · current
✓
Bangkok Hospital
Coordinator
Phyathai 2 (read only)
Practitioner
73Invite team member
/dashboard/team/invite

Invite team member

ℹ
Invited member will receive an email with a one-time setup link valid for 7 days. They'll need to enable MFA before accessing patient data.
75Provider KYC / AML for payments
/dashboard/kyc

Payments KYC

Required to receive Aroka payouts · Thai PDPA + AML compliance · Stripe + PayPal + Kbank verification.

Business registration
Bumrungrad Hospital Public Company Limited · DBD #0107536000080
✓ VERIFIED
Tax ID
Thai Revenue Department · 0107536000080
✓ VERIFIED
Bank account
Kasikorn Bank · ****1234 · THB · payouts every 14 days
✓ VERIFIED
Beneficial-owner declaration
Aroka AML rule: directors holding > 25%
✓
You're cleared for payouts. Next sanctions screening: 2026-10-09 (auto-runs every 6 months per AML policy).