patient.html · 16 screens · App mode
Patient flows
Authenticated patient surfaces under /dashboard. Quotation lifecycle is the spine.
📋 SCENARIO
Patient (P1.b active traveler) lands on the dashboard home after logging in. They scan their open quotations, unread messages, upcoming trips, and recovery tasks at a glance, then click into whichever surface needs their attention next.
09Patient dashboard home
/dashboard🛬
Day 3 of your Bangkok trip
Procedure tomorrow at 09:00 · Bumrungrad Tower 8 · Dr. Pongsak Thaweepoke
Tuesday, May 9
Welcome back, Sarah
Active quotations
3
2 with new offers
Saved providers
12
across 4 countries
Active quotations
Dental implants — Bangkok
Submitted 4 days ago · Travel window Jun – Aug 2026
Rhinoplasty — Bangkok
Submitted 9 days ago · Travel window Aug – Oct 2026
Knee replacement — Phuket
Quotation in chat — Dr. Pongsak responded 2h ago
Recent activityView all →
New offer from BNH Hospital
Dental implants quotation · 2h ago
Bumrungrad shared updated quote
$2,650 all-in (was $2,800) · 4h ago
Travel reminder · visa letter ready
Bumrungrad invitation letter · 1d ago
⛨ TRUST+24/7
ArokaGO Concierge
Chat with us anytime · in your language · in-app or WhatsApp +66 2 100 0000.
⛨ AROKA TRUST+Premium tier · concierge unlocked
🤝 Concierge support
24/7 in-app + WhatsApp + LINE
⚡ Priority response
Provider replies within 4h SLA
🎁 Trip-extension credits
$50 credit per stay > 5 nights
Wedge I forward-compat · subscription primitive ships at F · Trust+ tier configured later.
📋 SCENARIO
Patient (P1.a inquirer) opens the notification center after a push alert. They triage new quotation offers, commerce updates, review prompts, and system messages by tab, then jump straight into whichever item is most urgent.
68Notification center
/dashboard/notificationsNotifications
Today · 2 unread
3 new offers on your dental quotation
Bumrungrad, BNH, Phyathai 2 sent offers · 2h ago
✓ Deposit confirmed · $398 paid to Bumrungrad
Booking BK-2026-06-12-XYZ · funds held in escrow · receipt emailed · 3h ago
Yesterday · 3
Bumrungrad replied to your message
"Yes, our oral surgeon Dr. Pongsak has availability…" · 1d ago
💳 Balance due · $2,252 at procedure on Jun 12
Auto-charge on procedure day · review payment method · 1d ago
📑 Receipt available · Bumrungrad May 5
Deposit receipt + tax invoice · ready to download · 1d ago
This week · 7
🔁 Refund issued · $90 partial credit (BNH Hospital dispute)
ArokaGO A1 mediated · 14-day window · settled to your card · 3d ago
🔐 KYC required for booking > $5,000
Per Thai PDPA + ArokaGO AML policy · 3 docs · ~3 minutes · 4d ago
📜 Privacy policy v3.3 published · review your consents
GDPR + PDPA updates · audit log preserved · 5d ago
Saved search: Knee replacement < $9k — 3 new providers
Phuket International, Bumrungrad, Bangkok Hospital · 4d ago
Time to leave a review
Your dental procedure at Bumrungrad completed 7 days ago · share your experience
Older
Travel reminder · visa letter ready
Bumrungrad invitation letter for Thailand visa · 12d ago
Showing 12 of 124
📋 SCENARIO
Patient (P1.b active traveler) tunes how they want to hear from ArokaGO per channel (email, push, WhatsApp, LINE) and per category. They cut noise on marketing drips while keeping critical booking and clinical alerts on.
69Notification preferences
/dashboard/settings/notificationsNotification preferences
Choose how you hear from us per channel and per category.
🌐
Notifications in: English (US) · provider replies auto-translated by Tolgee where needed.
Category
Frequency
Email
Push
SMS
In-app
New offers on your quotations
✓
✓
—
✓
Provider messages
✓
✓
—
✓
Saved-search alerts
✓
—
—
✓
Deposit + balance + refunds REQUIRED
Instant (mandatory)
✓
✓
✓
✓
Booking reminders (T-7d, T-1d)
✓
✓
✓
✓
Marketing & promotions RATE-LIMITED
—
—
—
✓
Community replies
✓
—
—
✓
⏱
Drip-frequency cap: Marketing & promotions are limited to max 3 drips / 7 days across all providers · transactional alerts are exempt. See rate-limit state →
drips / 7d
Channels
📧 Email
sarah.khan@example.com
📱 Push
iOS · 1 device active
💬 SMS
+1 415 555 0142
🟢 WhatsApp
Not connected
🌙 Quiet hours
Don't notify between 22:00 – 08:00 in Asia/Bangkok.
✓ Transactional bypass
Deposits · refunds · booking changes · disputes always send through quiet hours per Wedge F regulatory.
⏸ Marketing strict
All drip / marketing / promo workflows respect quiet hours strictly · queued + delivered next morning at 08:00 local.
🌐
Opt-outs persist across all providers.
When you opt out of Email · WhatsApp · LINE · Push for marketing in any channel, it applies across every provider on ArokaGO — per H compliance · GDPR (EU) / PDPA (Thailand) / TCPA (US) aligned. Re-consent required to resume.
GDPR ART. 21PDPA §32TCPA §227CAN-SPAM
📜 Opt-out audit log · last 10 events (GDPR / PDPA preserved · click to expand)
2026-05-08 09:14 · MUTED · Bumrungrad Dental marketing drips · 30d
2026-04-30 17:22 · MUTED · Samitivej Sukhumvit · all marketing · 30d
2026-04-22 10:48 · UNSUBSCRIBED · Marketing & promotions category · all channels · all providers
2026-04-18 13:05 · FREQUENCY · Saved-search alerts changed: Instant → Daily digest
2026-04-12 21:03 · FULLY MUTED · Bangkok Hospital · permanent · all non-transactional
2026-04-08 16:30 · CAP · Drip-frequency cap set: 3 / 7d (Marketing & promotions)
2026-03-26 08:15 · MUTED · Push channel disabled for Saved-search alerts
2026-03-12 19:48 · QUIET HOURS · Quiet hours adjusted to 22:00 – 08:00 Asia/Bangkok
2026-02-19 11:22 · UNSUBSCRIBED · WhatsApp drips · all providers (cross-provider persistence)
2026-01-28 15:44 · CHANNEL · WhatsApp connected via Chatwoot Business handshake
Audit log retention: 7 years per GDPR Art. 30 / PDPA §40 · downloadable via consent center → p76.
You can unsubscribe from any non-transactional alert. Required (cannot be disabled per Wedge F regulatory): booking confirmations, deposit receipts, balance reminders, refund updates, dispute notifications. Audit log is preserved per GDPR / PDPA.
📋 SCENARIO
Patient (P1.a inquirer) reviews their open quotation requests, sorting by most recent or by offer count to find the one with new responses. They drill into a specific quotation to compare provider offers, or kick off a new request.
10Quotation list
/dashboard/quotationsProcedure
Submitted
Transaction state
Offers
Dental implants — Bangkok
Jun – Aug 2026
2026-05-05
3 offers · review →
3
›
Rhinoplasty — Bangkok
Aug – Oct 2026
2026-04-30
Needs your response
1
›
Knee replacement — Phuket
Jul 2026
2026-04-22
5 offers · review →
5
›
Cardiac stent — Bangkok
Booked Jun 9
2026-04-12
Offer accepted · deposit due
1
›
Dental implants · Bumrungrad
Jun 12, 2026
2026-04-08
Booked · trip Jun 9
—
›
IVF cycle — Phuket
Jan 2026 · Closed
2026-01-15
Closed · review pending
2
›
LASIK — Bangkok
Draft
—
Awaiting offers (not sent)
—
›
Showing 7 of 12 · checkbox to select rows
📋 SCENARIO
Patient (P1.a inquirer) walks through the 4-step wizard to submit a new quotation request — describing condition, attaching scans/photos, picking travel window, and confirming budget. On submit, the request fans out to matched providers who reply with offers.
42New quotation request — multi-step wizard
/dashboard/quotations/new
← Quotations
New quotation
Where + when
We'll match providers in regions you can reach.
(multi-select · Thai provinces)
✓ Bangkok✓ Chiang Mai+ Phuket+ Pattaya+ Hua Hin+ Krabi+ No preference
Solo+ Partner+ Family+ Caregiver
+ Wheelchair access+ Halal kitchen+ Kosher kitchen+ Quiet recovery room
📋 SCENARIO
Patient (P1.a inquirer) compares 3 provider offers side-by-side on price, inclusions, doctor profile, hospital tier, and Trust+ verification. They toggle card vs matrix view, open in-context chat with one provider, and accept the offer that fits best.
11Quotation detail — compare offers
/dashboard/quotations/q_abcDental implants — Bangkok
Submitted 4 days ago · 3 offers received · View original request
⭐
ArokaGO recommends Bumrungrad International · 98% match
Highest surgeon volume for single-implant cases · 4h response time · 0.3% dispute rate · matches your travel window + budget.
⭐ RECOMMENDED⛨ TRUST+
Bumrungrad International
Bangkok · Sukhumvit
★ 4.9 (2,847)· responds in 4h· 0.3% disputes
Procedure$1,800
Lodging (5 nights)$650
Interpreter (Thai-EN)$200
Airport pickupIncluded
Total · all-in$2,650
ArokaGO platform fee 5% applied · provider receives $1,710
⏱ EXPIRES IN 47:23:14
⛨ TRUST+
BNH Hospital
Bangkok · Silom
★ 4.8 (1,402)· responds in 8h· 0.5% disputes
Procedure$1,950
Lodging (5 nights)$700
Interpreter$170
Airport pickupIncluded
Total · all-in$2,820
ArokaGO platform fee 5% · provider receives $1,853
⏱ EXPIRES IN 38:11:02
✓ VERIFIEDCHEAPEST
Phyathai 2 International
Bangkok · Phaya Thai
★ 4.5 (688)· responds in 12h· 1.2% disputes
Procedure$1,500
Lodging (5 nights)$500
Interpreter$150
Airport pickupIncluded
Total · all-in$2,150
ArokaGO platform fee 5% · provider receives $1,425
⏱ EXPIRES IN 22:48:41
💰 ArokaGO fee transparency: the 5% platform fee covers payment processing, dispute mediation, and concierge support. Provider receives ~95% of the listed price. View full fee policy →
📋 SCENARIO
Patient (P1.a inquirer) chats in-context with a provider's Care Coordinator about their pending offer — clarifying recovery time, doctor availability, and final price. The thread sits inside the quotation so context never gets lost; an AI summary at the top tracks what was agreed.
43Quotation in-context chat
/dashboard/quotations/q_abc/chat
🤖 AI summary: discussing Dr. Pongsak Jun 9–12 vs 16–19 availability for single dental implant · final price agreed $2,650 · revised offer in chat below.
Bumrungrad International
Re: your dental implant quotation · ★ 4.9 · responds in < 4h
Hi Bumrungrad — could you confirm if Dr. Pongsak is available the second week of June?
📎
CT_scan_upper_jaw_2026-04.dcm
2.4 MB · 🔒 ENCRYPTED IN TRANSIT
Hi Sarah — yes, Dr. Pongsak Thaweepoke has availability June 9–12 and June 16–19. Either window works for the implant placement; the abutment would be 4 months later.
[Translated from Thai by Tolgee]
🎤
▶ Voice message · 0:23
[Auto-transcript available · Tolgee]
📝 Bumrungrad shared a revised offer
Procedure$1,800no change
Lodging (5 nights)$650$700 → $650 ↓
Interpreter (Thai-EN)$200no change
Airport pickupIncluded—
Total all-in$2,650 (was $2,800)
Procedure date proposed: June 12, 2026.
Bumrungrad is typing…
📋 SCENARIO
Patient (P1.a inquirer) accepts a provider's offer and reviews the deposit terms. The slot is held for 48 hours; they confirm with Apple Pay or card and the deposit is held in escrow until the procedure date.
44Offer accepted — payment summary
/dashboard/quotations/q_abc/accept✓
Offer accepted. Bumrungrad International is reserving June 12, 2026 for your procedure. To confirm the booking, complete the deposit payment below.
⏱
Reservation holds for 47:23:14
Pay deposit before the timer expires to confirm the booking. After 48h the slot returns to Bumrungrad's calendar.
Confirm your booking
What you accepted
ProviderBumrungrad International
ProcedureDental implant — single tooth
SurgeonDr. Pongsak Thaweepoke
Procedure dateJune 12, 2026
Stay5 nights
Procedure cost$1,800
Lodging (5 nights)$650
Interpreter$200
Airport pickupIncluded
Total all-in$2,650
📅 Balance-due schedule
TODAYDeposit · 15% non-refundable hold$398
JUN 12Balance · auto-charged on procedure day$2,252
JUN 19Settlement to Bumrungrad · T+7 post-procedure→ provider
Funds held in escrow by ArokaGO until T+7 post-procedure or dispute resolution, whichever later (Wedge F NEW Commerce primitive).
↩ Refund policy
Cancel before Jun 5 (T-7 days)100% refund
Cancel Jun 5 – Jun 12Deposit forfeit
Provider cancels (any time)100% refund + travel up to $500
Disputed within 14 days post-procedureA1 mediation
Full T&C — see deposit terms.
Today's deposit
$39815% non-refundable hold · balance auto-charged Jun 12
What happens next
1 · Pay deposit
Stripe / PayPal / Kbank — 1 minute
2 · Confirmation
Email + push receipt + booking ID
3 · Concierge
ArokaGO contacts you within 24h
📋 SCENARIO
Patient (P1.a inquirer) pays the deposit using Stripe (cards/Apple Pay), PayPal, or Kbank QR for Thai-local payment. On success, the booking is confirmed, the slot leaves the provider's calendar, and the receipt is emailed.
45Deposit checkout (Stripe + PayPal + Kbank)
/dashboard/checkoutPay deposit
$398 USD · Bumrungrad International · June 12, 2026 · Booking BK-2026-06-12-XYZ
Choose payment method
Billing address
💱 Currency conversion$398 USD → ฿14,300 THB
Rate: 1 USD = 35.93 THB · 1.2% conversion fee included · provided by Stripe at the time of capture · provider receives THB.
🛡
3-D Secure may be required
Your bank may request additional authentication (SMS code or app prompt). This protects your card under PSD2 / SCA rules.
📊 Fee breakdown · what makes up your $398
15% deposit on $2,650 procedure total$398.00
↳ ArokaGO platform fee (5% of procedure)$90.00
↳ Stripe processing (2.9% + $0.30)$11.84
↳ FX conversion (1.2% on charged USD)$4.78
↳ Forward to provider (Bumrungrad escrow)$291.38
📈 Transaction lifecycle preview
NOWCapture · funds taken from your card · ArokaGO escrow
JUN 12Procedure day · balance $2,252 captured · provider notified
JUN 19Released · funds wired to Bumrungrad (T+7) · receipt emailed
All Transaction events logged via ReNovu · visible in your notification center + emailed receipt.
🔒 Encrypted by Stripe · PCI-DSS Level 1·ArokaGO never stores your card number·Refunds processed to original card
📋 SCENARIO
Patient (P1.a inquirer) sees the booking-confirmed celebration screen with their booking ID. From here they jump to the trip itinerary, email the details to themselves, or invite a P2 family/companion onto the trip.
46Booking confirmation
/dashboard/bookings/b_xyz✓
You're booked.
Bumrungrad International confirmed your procedure for June 12, 2026.
🔖
Booking ID
BK-2026-06-12-XYZ
📅 Add to calendar
We'll include the procedure, pre-op consultation, and post-op review.
🛡 Submit to insurance for reimbursement?WEDGE K
If you have international medical insurance (Allianz, Cigna Global, AXA, IMG), we can pre-package this booking for claim submission once you're back home.
👥 Share with family or your home doctor
A summary email — booking ID, surgeon, dates, recovery suite address — no medical detail.
What happens next
- T-30 days: ArokaGO will email you a pre-trip checklist (visa, travel insurance recommendations, fitness-to-fly).
- T-7 days: Bumrungrad will call to confirm your arrival; airport pickup booked automatically.
- T-1 day: Final reminder + map of clinic + emergency contact number.
- Procedure day: ArokaGO concierge available 24/7 via in-app chat in case of any issues.
- T+7 post-procedure: Funds released to Bumrungrad · receipt + tax invoice emailed · review reminder sent.
📋 SCENARIO
Active traveler (P1.b) opens their trip itinerary on a flaky hotel-WiFi connection — the PWA serves cached cards offline and prompts them to install to the home screen. They scan flights, hotel, hospital pre-op tasks, and emergency contacts at a glance.
47Trip itinerary — PWA-shaped, offline-tolerant
/dashboard/trips/t_xyz📲
Install ArokaGO · works offline · push notifications · home-screen icon. ✓ Wedge K live · service worker + offline cache active
Mobile version →
Your trip · Bangkok · June 9–17
Booking BK-2026-06-12-XYZ · Bumrungrad International
📡 SYNCED · OFFLINE READY
Journey timeline
📁 Document vault
Mon Jun 9 — Arrival
Flight TG456 lands BKK 21:40 · Bumrungrad pickup 22:30
Tue Jun 10 — Pre-op consultation
10:00 · Dr. Pongsak · Bumrungrad Tower 8
Wed Jun 12 — Procedure (today)
07:30 admission · 09:00 procedure · 14:00 recovery suite
Fri Jun 14 — Post-op review
10:00 · Recovery check; sutures inspected
Mon Jun 17 — Departure
Cleared to fly · TG455 BKK 23:50
Cached for offline · download to phone wallet.
📄 Visa invitation letter📡 OFFLINE
Bumrungrad · 2 pages
📋 Consent form📡 OFFLINE
Signed · 4 pages
💊 Prescription📡 OFFLINE
Amoxicillin · Ponstan
🛡 Insurance pre-auth📡 OFFLINE
Allianz · ref ALZ-2026-...
Quick info
🏥 Bumrungrad emergency line
+66 2 011 2222
🏨 Recovery suite
Bumrungrad Tower 12 · Room 1207
33 Sukhumvit Soi 3 · Bangkok 10110
33 Sukhumvit Soi 3 · Bangkok 10110
💊 Prescriptions
Amoxicillin 500mg · 5 days
Ponstan 250mg PRN swelling
Ponstan 250mg PRN swelling
📞 ArokaGO concierge24/7
In your language · in-app + WhatsApp + LINE.
☀ Bangkok32°C
65% humidity · UV index High · sunset 18:42
💰 Expense tracker$620
4 receipts logged · prepares insurance reimbursement.
👥 Share with companion
Send the itinerary, recovery suite address, and emergency contacts to a partner or family member.
Companion gets a read-only link. ✓ Wedge K live · companion auth-invite available
📋 SCENARIO
Patient (P1.c post-treatment) submits a 5-star review for the specific doctor who performed their procedure, gated to a verified booking. The review feeds the doctor's personal-brand portal in real time, earns a tokenized review credit, and publishes after light A4 moderation.
35Submit a review (gated to verified booking)
/dashboard/bookings/b_xyz/review
← Trip · Bangkok
How was your experience?
Your review is linked to Booking BK-2026-06-12-XYZ at Bumrungrad. It will publish with a ✓ VERIFIED BOOKING badge after ArokaGO A4 light-moderation (~24h).
✓
Booking BK-2026-06-12-XYZ status: Procedure completed
Slot date Jun 12 · slot completed Jun 12 · balance settled Jun 12 · you're eligible to review per spec G L129 (verified-booking gate ties to completed transaction).
Rate two dimensions
Experience
Logistics · communication · comfort
★ ★ ★ ★ ★
Clinical outcome
Recovery · results · complications
★ ★ ★ ★ ★
Rate Dr. Pongsak Thaweepoke specifically?✓ Wedge K live · feeds doctor personal-brand portal
A doctor-specific rating writes in real-time to Dr. Pongsak's personal-brand portal (PR4.Health). You can opt out — your booking-level review still publishes.
★ ★ ★ ★ ★
View doctor's portal →
🪙
This review earns ~$8 platform credit · redeemable on next procedure (max 30% of cost). View credit redemption flow →
📸
Add a before/after pair · AI verifies authenticity · earns +30% credit boost ($8 → $10.40). Open mobile capture flow →
What stood out (tap to add/remove)
✓ Smooth coordination
✓ Painless procedure
✓ Thorough follow-up
+ English-speaking
+ Clean facility
+ Fair pricing
+ Halal kitchen
+ Slot was on time
+ Refund-window clear
+ Add custom tag
🤖
AI manipulation detector runs on all uploads.
Per trust-and-safety.md L43 · 99% of honest photos clear instantly. Flagged photos held privately for A4 review and never published until cleared. Learn how A4 reviews →
📷
Drop photos or click to upload
Each photo gets reviewed by ArokaGO A4 within 24h · must match the procedure described · third parties must consent or be obscured.
⛨
Photo consent & A4 moderation: by uploading you confirm (1) the photos depict your procedure, (2) any other identifiable people consented, and (3) you accept ArokaGO A4 review within 24h. Photos that fail review are not deleted but held privately and never published.
💬 Bumrungrad has 14 days to respondWEDGE G
Per spec G capability 6, the provider may post one response to your review. Their reply appears below yours and is A4-moderated. If they don't respond within 14 days, the response window closes. See provider response moderation →
Display name
✓ Sarah K.
+ S. Khan
+ A patient (anonymous)
Anonymous reviews still count toward Bumrungrad's verified-review tally; only your display label changes.
📍 Where this review will appear
- Bumrungrad's provider profile on ArokaGO (m03) — top of reviews tab.
- Procedure category page — Dental implants in Bangkok.
- Your community profile — visible to other patients with your chosen display name.
- ✓ Wedge K live: Dr. Pongsak's personal-brand portal at ./provider.html#pr96 (real-time write if doctor rating opted in).
- Forward-compat at Wedge G: GBP cross-post deferred (read-only sync at v1 · spec L120 · cross-post unlocks at G+).
✓
Review queued · A4 review in progress
Average turnaround 24h. We'll notify you in notifications when it publishes. You can edit or withdraw any time before publication.
📋 SCENARIO
Patient (P1.b active traveler) opens the unified messages inbox to talk with providers, the ArokaGO concierge, and per-archetype Care Coordinators in one place. Threads are pulled from Chatwoot across email, WhatsApp, and LINE; filters narrow by provider or channel.
12Patient messages
/dashboard/messagesBumrungrad International
Quotation: Dental implants · Active · ★ 4.9 · responds in < 4h
Hi Bumrungrad team — could you confirm Dr. Pongsak's availability for the second week of June?
Hi Sarah — yes, Dr. Pongsak Thaweepoke has availability June 9–12 and June 16–19.
[Translated from Thai by Tolgee]
📋 SCENARIO
Patient (P1.b active traveler) updates their profile — name, email, phone, languages, passport, allergies, emergency contact. The profile feeds prefill across quotation requests, KYC, and trip vault, so the patient doesn't retype basics every time.
13Patient settings (profile)
/dashboard/settingsSettings
Profile
🚨 Emergency contact
Shared with the receiving provider only on the day of the procedure.
Active sessions
Devices currently signed in. Revoke any to sign that device out immediately.
📱 iPhone 15 · Safari
San Francisco · last seen 2 minutes ago · CURRENT
💻 MacBook Pro · Chrome
San Francisco · last seen 4 hours ago
Export your data
GDPR Art. 20 · download all your data as JSON. Includes profile, quotations, bookings, messages, consents, audit log.
Danger zone
Delete your account
GDPR / PDPA right to erasure. PII is crypto-shredded. Audit aggregates (anonymized booking counts, financial records required by Thai tax law) are preserved. Processing takes 30 days.
📋 SCENARIO
Patient (P1.a inquirer) submits KYC for a high-value booking ($5k+ USD) — uploads passport, takes a liveness selfie, and confirms address. Verification clears within 1 business day; until then the booking sits in pending state and the deposit is not yet released to the provider.
74KYC submission flow (high-value bookings)
/dashboard/settings/kycVerify your identity
Required for bookings over $5,000 USD per Thai PDPA + ArokaGO AML policy. Takes ~3 minutes; verified within 1 business day.
✓ STEP 1 · ID
⏳ STEP 2 · SELFIE
○ STEP 3 · ADDRESS
⛨ A1 REVIEW · avg 4h
Government-issued ID
Passport · national ID · driver's license
✓ UPLOADED
Selfie verification
Live photo to confirm it's you · liveness check
Proof of address
Utility bill or bank statement < 3 months old
No passport? Other accepted IDs by country →
🇹🇭 ThailandThai national ID + house registration
🇮🇩 IndonesiaKTP + bank-statement-as-address
🇮🇳 IndiaAadhaar + PAN card combination
🇲🇾 MalaysiaMyKad
🇬🇧 UKDriver's licence + utility bill
OtherEmail kyc@arokago.com — A1 manual review
⛨
PEP & sanctions screening: ArokaGO screens against UN, OFAC, EU, and Thai Anti-Money-Laundering lists at submission and on every high-value booking. This status is never shared with providers; only your verified-or-not state is.
⏱
A1 review · avg 4h turnaround
You'll be notified by email + push the moment your verification is complete. Most submissions clear in < 2h during Bangkok business hours.
🔒
Your data is encrypted in transit + at rest. Only authorized ArokaGO A1 reviewers see KYC documents. Per F.X2: PII is crypto-shredded on right-to-erasure; verification status is preserved as an audit aggregate.
What happens if my KYC is rejected? →
A1 will email you within 24h with the specific reason (poor lighting · blurred ID · address mismatch · expired document · sanctions hit). You can resubmit up to 3 times for free; on the 4th attempt manual review is required (~3 business days). Sanctions hits cannot be self-resolved and need direct A1 contact.
Withdraw KYC submission
Deletes uploaded documents from ArokaGO systems. You can resubmit later.
📋 SCENARIO
Patient (P1.b active traveler) reviews per-provider consent grants (records, photos, marketing), revokes any they no longer want, and exports their data. GDPR/PDPA-compliant — provider access stops within 24 hours of revocation.
76Consent management (GDPR / PDPA)
/dashboard/settings/privacyPrivacy & consent
Granular control over what you share + with whom. Revoke any consent at any time. Provider access stops within 24 hours of revocation.
Active consents · 4
Bumrungrad InternationalMedical records · 4 documents · since 2026-05-05 · Expires —
Medical records · 4 documents · since 2026-05-05 · Expires —
Data shared with Bumrungrad:
✓ PROCEDURE INTENT✓ TRAVEL WINDOW✓ AGE BAND✓ MEDICAL CONDITIONS✓ CT SCAN— PHOTOS— PAYMENT METHOD
Samitivej SukhumvitQuotation only · since 2026-04-30 · Expires —
Quotation only · since 2026-04-30 · Expires —
Data shared with Samitivej:
✓ PROCEDURE INTENT✓ TRAVEL WINDOW— MEDICAL CONDITIONS— PAYMENT METHOD
BNH HospitalQuotation only · since 2026-04-22 · Expires —
Quotation only · since 2026-04-22 · Expires —
Data shared with BNH:
✓ PROCEDURE INTENT✓ TRAVEL WINDOW
ArokaGO platformT&C + privacy policy v3.2 · since 2025-08-12 · Expires —Required
T&C + privacy policy v3.2 · since 2025-08-12 · Expires —
Data ArokaGO holds: profile · authentication · quotation history · transaction history · audit log. Required for the platform to function — cannot be revoked while account is active.
Marketing & promotionsOpt-in · since 2026-04-01 · Expires 2027-04-30
Opt-in · since 2026-04-01 · Expires 2027-04-30
What this enables: seasonal promotions · saved-search digests · product updates. Renewal prompt at expiry.
📜 Audit log · all consent events →
2026-05-05 14:22 · GRANTED · Bumrungrad medical-records access (4 docs)
2026-05-08 09:15 · REVOKED · Samitivej quotation context (Sarah's choice)
2026-04-30 11:04 · GRANTED · Samitivej quotation only (initial inquiry)
2026-04-22 16:48 · GRANTED · BNH quotation only
2026-04-01 08:30 · GRANTED · Marketing opt-in (1y window)
2025-08-12 22:01 · GRANTED · ArokaGO T&C + privacy policy v3.2 (signup)
2025-08-12 22:00 · CREATED · Account created · audit hash chain initialised
📤 Export your data · GDPR Art. 20
Get a machine-readable JSON of everything ArokaGO holds about you, including consent history, quotations, transactions, and audit log.
⏳ Erasure request in progressDAY 19 OF 30
Submitted 2026-04-22. PII is being crypto-shredded across ArokaGO systems and provider mirrors. Audit aggregates (anonymized booking counts + Thai tax-law-required financial records) are preserved. Final deletion: 2026-05-22.
⚠
Right to erasure (GDPR Art. 17 / PDPA equivalent). Request full deletion of your account + PII. Audit aggregates (anonymized booking counts, financial records required by Thai tax law) are preserved. Processing takes 30 days.
📋 SCENARIO
Patient (P1.a inquirer) browses Bumrungrad's fixed-price package storefront — Wedge G replaces the quotation back-and-forth with all-in pricing for common procedures. They scan 7 packages by category and click into one to see scope, doctor, and slot availability.
20Package storefront entry · Bumrungrad📌 WEDGE G
/dashboard/providers/bumrungrad/packages
← Bumrungrad storefront
Bumrungrad Packages
7 fixed-price packages · all-in pricing, no surprises · book in 3 clicks.
⛨ A4-MODERATED CATALOG
✓ 412 VERIFIED BOOKINGS
📅 SLOT-INDEXED · CAL.COM
Filter:
✓ Available next 30 days
+ Practitioner
💬
Need something custom?
Don't see your procedure or need a tailored bundle? Submit a quotation request and Bumrungrad will reply within 24h.
🔔
Save this filter · alert me when new Packages match
Per spec L66 · digest every 7d or instant alert when a Bumrungrad Package matching your filter goes live.
Foundation primitives: Discovery G (Package indexing surface) · Trust G (per-Package verified-booking summary).
📋 SCENARIO
Patient (P1.a inquirer) reads the dental implant + crown package detail — 4-photo gallery, all-in price, what's included, doctor profile, recovery timeline, FAQ. The sticky CTA lets them pick a slot in 3 clicks without ever messaging the provider.
21Package detail · Dental implant + crown📌 WEDGE G
/dashboard/providers/bumrungrad/packages/dental-implant-crown
← Bumrungrad packages
📷 Lead photo · clinic suite
📷 Surgeon at work
📷 Recovery suite
📷 + 9 more
Dental implant + crown
Single-tooth implant with custom porcelain crown · 5-day recovery suite · all imaging included.
Why you can trust this Package
✓ AROKA VERIFIED
★ 4.7 · 4,237 GOOGLE REVIEWS
⛨ ★ 4.9 · 412 V3 VERIFIED BOOKINGS
JCI · ISO 9001 · DENT/TH-01-2024
👨⚕ DR. PONGSAK · MCT #74829 · 17Y
✓ What's included
- Pre-op CT scan + occlusion analysis
- Surgical placement (anesthesia included)
- Custom porcelain crown (zirconia option +$220)
- 5-day recovery suite (with companion bed)
- Day-2 + day-5 follow-up visits
- 14-day post-op video review
- Airport pickup + hotel transfer
— Not included
- International flights to BKK
- Travel insurance (we recommend Allianz · Cigna · IMG)
- Bone graft (if needed · $880 add-on)
- Sinus lift (if needed · $1,200 add-on)
- Visa fees (we issue invitation letter free)
Surgeon picker · multi-staff slot inventory
Pick a surgeon to filter available slots. All Bumrungrad implantology surgeons are board-certified.
Add-ons
Optional · added to your total before deposit.
Verified-booking reviewsView all 412 →
Sarah K. · US✓ VERIFIED
★★★★★
"Painless from check-in to departure. Dr. Pongsak's English is perfect."
✓ SLOT WAS ON TIME✓ THOROUGH FOLLOW-UP
Ahmad R. · UAE✓ VERIFIED
★★★★★
"Halal kitchen + prayer room arranged in advance. Very respectful team."
✓ HALAL KITCHEN✓ REFUND-WINDOW CLEAR
Mei L. · SG✓ VERIFIED
★★★★★
"Daily WhatsApp updates from coordinator made the trip feel safe."
✓ SMOOTH COORDINATION
James T. · UK✓ VERIFIED
★★★★☆
"Procedure flawless. Recovery suite a touch noisy at night, otherwise perfect."
✓ PAINLESS PROCEDURE
Emma W. · AU✓ VERIFIED
★★★★★
"Slot was on time to the minute. Dr. Pongsak personally texted post-op."
✓ SLOT WAS ON TIME
Rina S. · ID✓ VERIFIED
★★★★★
"Refund-window terms were clear up-front. No surprise fees."
✓ REFUND-WINDOW CLEAR
G
+ 4,237 Google reviews on Bumrungrad's profile
★ 4.7 average · attributed to Google · synced 2h ago · per spec L32 read-only sync at G v1.
Photo gallery · 12 of 12
All photos A4-moderated · third-party consent verified · click for lightbox.
📷 1
📷 2
📷 3
📷 4
📷 5
📷 6
📷 7
📷 8
📷 9
📷 10
📷 11
📷 12
Dr. Pongsak Thaweepoke · credentials⛨ A4-VERIFIED
Council IDMCT #74829
SpecialtyImplantology
BoardRoyal College of Dental Surgeons of Thailand · 2008
Experience17 years · 2,847 implant procedures
LanguagesThai · English · Mandarin
View Dr. Pongsak's full doctor portal → (forward-compat at Wedge K · personal-brand portal)
↩ Refund window · calculated from your selected slot date
≥ 30 days before slot100% refund
7 – 30 days before slot50% refund
< 7 days before slotNo refund
Provider cancels (any time)100% refund + travel up to $500
Refund window is anchored to your selected slot date, not the booking date. You'll see the exact dates after picking a slot at #p22.
🎁
Spring promo · -12% auto-applied at deposit
Expires Aug 14 · final price after promo: $2,332 (was $2,650).
Foundation primitives: Discovery G + Trust G + Commerce G all on one surface · the conversion-funnel anchor (spec L107 acceptance #2). Patient mirror of pr53.
📋 SCENARIO
Patient (P1.a inquirer) picks a slot for the dental implant + crown package — Cal.com-powered calendar shows real availability per doctor across June. The slot is held for 15 minutes during checkout; if abandoned, it returns to inventory.
22Slot picker · Dental implant + crown📌 WEDGE G
/dashboard/checkout/slot-pick
Foundation primitives: Commerce G (Cal.com slot integration · spec L30 capability 3) · Discovery (slot inventory model · spec L119).
📋 SCENARIO
Patient (P1.a inquirer) confirms the package booking — order summary, refund policy tied to the slot date, deposit amount. They pay via Stripe / PayPal / Kbank QR with 3-D Secure; the slot countdown enforces a 15-minute window before release.
23Deposit · Dental implant + crown · Jun 12 09:00📌 WEDGE G
/dashboard/checkout/depositConfirm your booking
Dental implant + crown · Bumrungrad · Jun 12, 09:00 · Dr. Pongsak T. · slot held for 14:32 remaining.
📋 Order summary
Dental implant + crown · Package base$2,650.00
+ Zirconia crown upgrade$220.00
+ Premium recovery suite$420.00
Spring promo · -12%−$398.40
Total$2,891.60
Deposit due today (30%)$867.48
Balance due Jun 12 (auto-charged)$2,024.12
Choose payment method
🔒 STRIPE · PCI-DSS L1📱 APPLE PAY · GOOGLE PAY OK
↩ Refund policy for your Jun 12 slotSLOT-AWARE
Refund window calculated from your selected slot date (Jun 12) · spec G capability 4 + L114 acceptance #9.
≥ May 13 (30+ days before slot)100% refund
May 13 – Jun 5 (7 – 30 days)50% refund
After Jun 5 (< 7 days)No refund
Provider cancels (any time)100% + travel up to $500
✓ You're in the FULL refund window today
Today is May 9 · 34 days before your slot · cancel any time before May 13 for 100% refund.
Consent capture
Per compliance.md L31-32 · all consents audit-logged + revocable.
🔐 MFA required for this chargePER IDENTITY.MD L48
Your account has TOTP enabled. Enter your 6-digit code or approve the push notification on your registered device.
or
⚠
Payment failure? See the G-specific payment-rail-down failure state →
📊 Insight funnel telemetry · spec L81 + L112 acceptance #8 · this surface emits
deposit_attempt on submit and deposit_confirmed on success. Provider sees aggregated funnel rates in their Insight dashboard.
Foundation primitives: Commerce G (slot-aware deposit + refund-window per slot date · spec L31, L37, L114#9) · Identity (MFA on payment · identity.md L48) · Compliance (consent ledger · compliance.md L57-58).
📋 SCENARIO
Patient (P1.a inquirer) sees the package booking confirmed — booking ID, summary, calendar invite, downloadable receipt. They jump into the trip itinerary or schedule a post-procedure review reminder for T+3 from the slot date.
24Booking confirmed · BK-2026-06-12-XYZ📌 WEDGE G
/dashboard/bookings/bk-2026-06-12-xyz✓
Booking confirmed
Booking ID BK-2026-06-12-XYZ · Jun 12 09:00 · Dr. Pongsak T.
✓ $867.48 DEPOSIT RECEIVED
⏰ $2,024.12 BALANCE DUE JUN 12
⛨ ESCROW HOLD · RELEASES T+7
📅 Calendar invite sent✓ DELIVERED
Sent to sarah.khan@example.com · also added to your trip itinerary.
What's next · pre-procedure checklist
🧾 Receipt + audit log
Receipt #RC-26-05-09-887 · all transactions audit-logged per Wedge G compliance.
↩ Cancel or rescheduleYOU'RE IN 100% REFUND WINDOW
Today is May 9 · 34 days before slot · refund window applies from your slot date Jun 12.
Cancel before May 13100% refund
Cancel May 13 – Jun 550% refund
Cancel after Jun 5No refund
Reschedule (any time, no fee)Free
🔔 We'll notify you about
- Pre-procedure reminders at T-30 / T-7 / T-1
- Slot-change alerts if Bumrungrad rescheduling is needed (rare)
- Review request at T+3 from your slot date · only verified bookings can review
- Balance reminder 24h before auto-charge on Jun 12
Delivered via your preferred channel: email · LINE · WhatsApp · push. Adjust at notification preferences →
Foundation primitives: Commerce G (transaction confirmation) · Notifications G (slot reminders · review-request triggers · spec L86) · Compliance (receipt + audit log).
📋 SCENARIO
Patient (P1.c post-treatment) audits which photos they've shared — what's published, pending A4 review, or expired. Per-photo revocation propagates within 24 hours so providers cannot keep using a photo after consent is withdrawn.
26Your photos on ArokaGO · consent dashboard📌 WEDGE G
/dashboard/settings/photosYour photos on ArokaGO
4 photos shared with providers · 2 published · 1 pending review · 1 expired. Per spec G capability 7 + compliance.md L38, every photo upload has revocable consent with 24h propagation.
Published
2
Pending A4 review
1
Expired / revoked
1
🌍
Cross-jurisdiction notice
Mock state shown: if you were in 🇰🇷 KR, cosmetic before/after photos cannot be published in your region per spec compliance.md L40. Photos uploaded in restricted regions are held privately and never publicly indexed.
Your photos · 4 total
📷 1
Bumrungrad · dental implant Jun 2026 review✓ ACTIVE · PUBLISHED
Published on Bumrungrad provider profile · reviews tab (m03) · expires 2027-04-30 · auto-renews
⛨ A4 CLEARED✓ AI-MANIPULATION CHECK PASSED
📷 2
Bumrungrad · dental implant Jun 2026 review✓ ACTIVE · PUBLISHED
Published on Bumrungrad provider profile · reviews tab (m03) · expires 2027-04-30 · auto-renews
⛨ A4 CLEARED✓ AI-MANIPULATION CHECK PASSED
📷 3
Bumrungrad · dental implant additional photo⏳ PENDING A4 REVIEW
Uploaded 2026-05-09 12:14 · A4 turnaround avg 24h · we'll notify you when reviewed.
🔍 AI-MANIPULATION CHECK IN PROGRESS
📷 4
Bangkok Hospital · cardiac stent Mar 2025 review— EXPIRED 2026-04-30
Auto-revoked at expiry · removed from public surfaces · cached audit copy retained per compliance.md L38.
⚠ What happens when you revoke a photoSEE FAILURE STATE →
Per spec G capability 7 + compliance.md L38 · revocation is immediate but propagation across CDN + provider mirrors takes up to 24 hours. See revoke-failure / propagation-stuck state →
⏱Within 1 minute: photo removed from ArokaGO surfaces (m03 · review threads · gallery).
🔄Within 24 hours: CDN edge caches purged · provider local mirrors invalidated · GBP cross-post withdrawn (when sync ships post-G).
📜Audit-logged: revocation event recorded in your audit trail · cannot be undone but you can re-upload separately.
Outbound consent requests · 1 pending
Per spec L110 photo-gallery curation · providers may request your consent to feature additional photos.
Bumrungrad has requested your consentPENDING · 2D AGO
Bumrungrad would like to feature an additional before/after photo from your dental implant procedure (BK-2026-06-12-XYZ) in their public photo gallery. Photo will be A4-moderated + AI-manipulation-checked before publication.
📜 Audit log · all photo-consent actions →
2026-05-09 12:14 · UPLOADED · Photo 3 to BK-2026-06-12-XYZ review · A4 review queued
2026-05-08 16:47 · REQUEST RECEIVED · Bumrungrad requested additional photo for gallery
2026-05-05 10:22 · PUBLISHED · Photos 1 + 2 cleared A4 + AI-manipulation check · live on m03
2026-05-03 14:07 · UPLOADED · Photos 1 + 2 to BK-2026-06-12-XYZ review
2026-04-30 00:00 · EXPIRED · Photo 4 (Bangkok Hospital cardiac stent Mar 2025) · auto-revoked at 12-month expiry
2025-04-22 09:30 · UPLOADED · Photo 4 to Bangkok Hospital cardiac stent review
🔒
Manage all other consents
Marketing · data sharing · provider records · platform T&C — managed in one settings hub.
Foundation primitives: Compliance (revocable consent · audit log · compliance.md L32, L38) · Trust G (photo gallery with consent · spec L34) · i18n (per-locale rules surfacing).
📋 SCENARIO
Patient (P1.b active traveler) opens the unified in-app inbox — real-time over Django Channels — and uses token search (provider:Bumrungrad type:offer) to find a specific message. Tabs split commerce, trip-lifecycle, and system items so urgent things don't drown.
30In-app notification inbox
/dashboard/inboxInbox
14 unread · 247 total · last 30 days · 🟢 CONNECTED · DJANGO CHANNELS · ws://live
💵
Deposit captured · $2,6502m ago
Bumrungrad Dental · BK-2026-06-12-XYZ · receipt available · UNREAD
TRANSACTIONALPAYMENT
💬
New message · Marco D. (Bumrungrad concierge)14m ago
"Slots June 9-12 are available · I can hold tentatively for 24h while you decide."
CHATPROVIDER
📧
Drip · Welcome series · Dental · day 342m ago
"What to expect during dental implant recovery — from real ArokaGO patients" · Bumrungrad Dental
MARKETING / DRIPworkflow: drip-welcome-dental
📋
New offer · Phyathai 2 International1h ago
$2,150 all-in · responds in 12h · expires 2026-05-12 22:48 · workflow:
marketplace-new-offerMARKETPLACECHEAPEST
⭐
Review reminder · Phuket Fertility Clinic3h ago
Your treatment was 4 months ago · share your experience to help future patients
REVIEWworkflow: review-request-after-treatment
✈
Trip in 7 days · Bangkok5h ago
Bumrungrad Dental · arrival Jun 9 · pre-arrival checklist available ·
trip-reminder-t-7dTRIPT-7D
🛡
KYC update required1d ago
Per Wedge F regulatory · please re-verify ID · valid until 2026-12-31
SYSTEM · ACTION REQUIRED
🔔
Saved-search match · Bangkok Hospital Hua Hin2d ago
2 new providers match "knee replacement Hua Hin" · workflow
marketplace-saved-search-matchMARKETPLACESAVED-SEARCH
↩
Partial refund issued · $3253d ago
Phuket Fertility Clinic · dispute resolved · funds in transit 3-5 business days
TRANSACTIONALREFUND
📧
Drip · 90-day post-treatment check-in5d ago
"How is your recovery going? Schedule a virtual follow-up" · workflow
drip-retention-followupMARKETING / DRIP
Showing 10 of 247 · 14 unread highlighted · real-time updates via Django Channels
📋 SCENARIO
Patient (P1.a inquirer) lands here from a drip-message footer to one-click unsubscribe. They pause or reduce frequency per drip series; opt-outs persist cross-provider and feed back into Growth H so providers don't keep re-targeting them.
31Drip opt-out · manage subscriptions
/dashboard/preferences/subscriptions
← Notification preferences
Manage your subscriptions
4 active drips · 6 categories · landed here from a drip-message footer? Use the one-click unsubscribe below.
Active drip series
Currently receiving these. Pause, reduce frequency, or unsubscribe per drip.
Welcome series · Dental · Bumrungradworkflow: drip-welcome-dentalRATE-LIMITED · 1 / 7d
5-touch series · day 3 of 5 · email · last received 42m ago · next: 2026-05-13
EMAILDAILY
90-day post-treatment check-in · Phuket Fertilityworkflow: drip-retention-followup
3-touch series · day 1 of 3 · email · last received 5d ago · next: 2026-05-22
EMAILMONTHLY
Re-engage stalled quotation · Rhinoplasty Bangkokworkflow: drip-abandoned-quotation
2-touch series · day 1 of 2 · email · last received 8d ago · final touch: 2026-05-15
EMAIL7D INTERVAL
ArokaGO monthly newsletterworkflow: drip-newsletter
Platform-led · monthly cadence · last received 18d ago · next: 2026-06-01
EMAILMONTHLY
Category-level opt-out
Disable an entire category across all providers immediately · per H compliance · GDPR / PDPA / TCPA aligned.
📧 Marketing emails
Welcome · retention · re-engagement · newsletter · all providers
🟢 WhatsApp drips
Disabled 2026-02-19 · re-consent required to re-enable
💚 LINE drips
LINE Official Account drips · Thai market · all providers
📱 Push promos
Disabled · push transactional alerts still send
🔔 Saved-search alerts
New providers / offers matching saved searches · daily digest
👥 Community digest
Weekly digest of replies · likes · new threads
⛔ Stop all marketing across all providers
One click stops every marketing/drip workflow from every provider on ArokaGO. Transactional + account alerts (deposits · refunds · booking changes · KYC) continue per Wedge F regulatory. Effective immediately · audit-logged. See opt-out-all confirmation state →
Tell us why (optional)
Helps us refine A2 cadence + provider drips · feeds back to provider pr08 cost reconciliation.
✓
Unsubscribed · effective immediately · no further sends from Marketing & promotions for 90 days · audit-logged in notification preferences → audit log.
Foundation primitives: Compliance H (per-category opt-out · cross-provider persistence · GDPR Art. 21 · PDPA §32 · TCPA §227) · Notifications · Growth H (drip opt-out feedback loop · A2 cadence reconciliation · provider pr08).
📋 SCENARIO
New visitor (P1.a inquirer, unauthenticated) hits the cookie banner on first touch. They accept all, reject non-essential, or open the modal to grant per-category consent (analytics, ads, AI personalization); choices persist per jurisdiction (GDPR/PDPA).
32Cookie consent · banner + preference modal
/privacy/preferencesCookie & consent center
First-touch capture + always-available re-consent · per-jurisdiction tailored · per H compliance and Google E-E-A-T AI disclosure (spec L96).
Banner state · top-of-page mock
Triggered on first visit · re-shown on cookie/policy version change · can be re-summoned via /privacy/preferences.
Per-jurisdiction tailoring
Banner copy + accept-default behaviour vary by detected country.
🇪🇺EU · GDPR style
No accept-default · "Reject all" given equal prominence · explicit opt-in per category · 13 month re-consent · DPA contact link.
GDPR ART. 7EU-EPD
🇹🇭Thailand · PDPA style ACTIVE
PDPA-aligned · explicit consent for sensitive data · Thai + English presented · DPA contact required · TLAA mention.
PDPA §19, §32TH-DPA
🇺🇸US · generic + state-specific
CCPA / CPRA in CA · "Do Not Sell" link prominent · plain-English summary · state detection (CA, CO, CT, UT, VA).
CCPA / CPRADO NOT SELL
🤖
AI disclosure · Google E-E-A-T
We use AI to translate provider responses (Tolgee · 13 locales) and recommend matches (ArokaGO A1 ranking). Translations are reviewed when stakes are high. AI-generated content is labelled in chat and search. Learn more →
SPEC H L96E-E-A-TAI-LABELLED
🔁
Manage your consent anytime
Visit
/privacy/preferences · also surfaced from any cookie banner footer · consent history downloadable per GDPR Art. 15.
Foundation primitives: Compliance H (cookie consent · per-jurisdiction · GDPR Art. 7 · PDPA §19 · CCPA · AI disclosure per spec H L96 · Google E-E-A-T) · Identity. "P101 surface" · banner-state ↔ modal-state pattern reused on every ArokaGO surface footer.
📋 SCENARIO
Patient (P1.a inquirer) sees the same Trust+ premium-badge provider rendered across search, listing card, and storefront — a 3-surface design review of how the badge influences trust at the moment of conversion. Useful for design + product to align on how the badge appears in context.
50Trust+ premium-badge visibility (patient-facing)
arokago.com/... · 3-surface design reviewTrust+ premium-badge · visibility decision
Same provider rendered across 3 patient-facing surfaces · default-on at Wedge I · admin-toggleable globally · review at Wedge K based on patient-trust telemetry.
✓ WEDGE I LIVE
⛨ TRUST+ DEFAULT-VISIBLE
A1-CONTROLLED · /admin/tiers (a63)
✓ Wedge I live · Trust+ premium-badge default-visible across patient surfaces · admin-toggleable per
subscription.md:176 endgame flag · A1 admin can globally hide/show at /admin/tiers (a63). This frame is the patient-facing design-review of how the badge appears (and doesn't appear when admin toggles off).
Badge visibility:
Same surfaces re-rendered on toggle · for design-review of the alternate state.
CURRENT · BADGES VISIBLE3 surfaces · same Bumrungrad International provider
⚠ Disclosure · what Trust+ Premium does (and does NOT) do
Trust+ Premium is a paid subscription tier (Premium $299/mo · Enterprise custom). Visible patient signal: ⛨ badge on profile / search / chat surfaces. Badge does NOT influence search ranking. The ranking-boost (1.4× Premium · 1.6× Enterprise) is a separate signal disclosed under the "How results are ranked" modal accessible from any results page (m02). Per
advertisement.md:155-160 conflict-of-interest mitigation: max 30% sponsored cap · always show best-fit non-paying providers · ad influence on Trust signals is forbidden.
🛡
A1 admin · global badge visibility toggle
Admin can globally hide/show this badge at
/admin/tiers (a63) · per subscription.md:176 open question · default-on at Wedge I · review at K based on patient-trust telemetry. Provider entitlements (ranking-boost · concierge SLA) remain intact regardless of badge-display state.💬
Trust+ badge unclear?
Tell us →
Help us refine what Trust+ means at the patient layer · feeds A2 badge-comprehension survey + admin a63 telemetry.
Foundation primitives: Trust (verification badge surface · paid-tier visual signal) · Subscription I (badge as tier-entitlement display · per
subscription.md:176) · i18n (per-locale badge translation · 13 locales · Tolgee). Cross-refs: m02 · m03 · p43 · a63 (admin global toggle) · pr64 (provider Subscription mgmt).
📋 SCENARIO
Patient (P1.b active traveler) tunes their ad preferences — opts out per category (medical-tourism, cosmetic, wellness), reviews the data sources used to target ads, and reads the AI-disclosure modal explaining why an ad was shown.
51Ad preferences · per-category opt-out + disclosure modal
/dashboard/settings/ads
← Patient settings
Ad preferences
Phase 1 · geo-only targeting · per-category opt-out · "Why am I seeing this ad?" disclosure modal · Compliance audit log.
✓ WEDGE I LIVE
📍 GEO-ONLY · PHASE 1
GDPR ART. 21 · PDPA §32
✓ Wedge I live · Ad preferences · Phase 1 geo-only targeting · per-category opt-out · "Why am I seeing this ad?" disclosure modal accessible from every sponsored placement · per
advertisement.md:104-106 Compliance requirements.
What we use to target ads to you
Transparent inventory of every signal · all readable · all opt-out-able where lawful.
📍CountryACTIVE
United States · detected via DB-IP geo · used to surface country-relevant providers (e.g. medical-tourism destinations matching your origin demographic)
📍CityACTIVE
Bangkok · during your recent visit (Jun 9-12) · used by destination ads (e.g. wellness retreats near current location)
🌐LanguageFUNCTIONAL
English · your preferred locale · used so ads render in a language you read
🚫Personal dataNOT USED
No age · no gender · no medical conditions · no income bracket · per Phase 1 sensitive-category restriction (
advertisement.md:104)Don't show me ads for...
Per-category exclusion · effective immediately · audit-logged per Compliance H/I.
Minimize ads (global)
Reduce ad surfaces across ArokaGO · Compliance disclosure remains visible per platform integrity policy.
🛑
Show me only the minimum ads required
No banner / display / sidebar ad units · sponsored search results remain visible per platform integrity policy (30% sponsored cap on results pages still applies · ranking signal disclosed under "How results are ranked" modal). Featured Provider carousel still shows but compressed.
"Why am I seeing this ad?" · disclosure modal
Always accessible from every sponsored placement (m60 / m61 / m62 surfaces) · click "Why?" inline · per advertisement.md:104-106.
In production this opens from any sponsored placement's inline "Why?" link.
ℹ
Why am I seeing this ad?
B
Bumrungrad International
Sponsored placement · Featured Provider · paid tier
Targeting
📍 Bangkok · your detected location during recent visit
🌐 English · your preferred language
🌐 English · your preferred language
✓ No personal data used to target this ad. No age · no gender · no medical conditions.
Your consent + opt-out history
Last 10 events · GDPR Art. 15 / PDPA right of access · downloadable.
Date
Event
Detail
Source
Audit ID
2026-05-10 14:32
Category opt-out
Aesthetic procedures excluded
p51 · self-serve
A-78422026-05-09 11:08
Ad-disclosure viewed
"Why am I seeing this ad?" · Bumrungrad · Featured carousel
m61 · inline
A-78212026-05-08 09:45
Cookie consent
Advertising cookies declined
p32 · banner
A-77932026-05-08 09:45
Cookie consent
Analytics cookies declined
p32 · banner
A-77922026-04-22 17:14
Drip opt-out
Newsletter unsubscribed
p31 · self-serve
A-73212026-04-19 12:02
Privacy policy version
Re-acknowledged v3.2 (PDPA jurisdiction)
s26 · auto-prompt
A-72182026-04-15 08:50
Account created
Initial consent · functional + essential cookies
p32 · onboarding
A-7102
🔮
Coming in Phase 2 · Wedge J/K · ETA Q4 2026
FORWARD-COMPAT
Per-cohort targeting controls will be exposed when V3 expands beyond geo-only · age-bracket opt-out · gender-targeting opt-out · sensitive-condition opt-out · all default-OFF · explicit consent required per
advertisement.md:104 + sensitive-category restriction. This panel is greyed today because Phase 1 (Wedge I) does not collect or use these signals.🎂 Age-bracket targeting
Phase 2 · default-OFF · explicit consent
⚧ Gender targeting
Phase 2 · default-OFF · explicit consent
🩺 Sensitive-condition targeting
Phase 2 · default-OFF · jurisdictional restrictions apply
Foundation primitives: Compliance I (ad-targeting consent infra · Phase 1 geo-only · GDPR Art. 21 · PDPA §32 · per
advertisement.md:104-106) · Advertisement (mandatory disclosure surface · "Why am I seeing this ad?" · per advertisement.md:142-149) · Trust & Safety (patient ad-reporting channel · routes to A4 review queue at a65). Phase 2 patient-meta (J/K) forward-compat panel below preserves design intent without enabling collection today.
📋 SCENARIO
Patient (P1.a inquirer) reviews a consolidated multi-archetype trip quotation — dental procedure + diagnostic panel + travel insurance + facilitator concierge — billed once with per-leg escrow + per-provider transfers. They accept and pay a single deposit that fans out across providers.
52Multi-archetype trip · consolidated quotation📌 WEDGE J
/dashboard/trips/tr_multi_2026_06
← Back to trip-builder · m80
Bangkok dental trip · 4 providers · 1 checkout
Consolidated quotation across procedure + diagnostic + insurance + pharmacy · gantt-style shared timeline · single payment intent split per provider · per-leg cancellation policy.
✓ WEDGE J LIVE · MULTI-ARCHETYPE TRIP ORCHESTRATION
🧭 4 LEGS · 4 PROVIDERS
QUOTATION J · COMMERCE J
✓ Wedge J live · multi-archetype trip orchestration · Procedure (Healthcare) + Diagnostic (pre-op panel) + Insurance (travel-medical) + Pharmacy (post-op refill) consolidated under one trip ID · single payment intent splits across 4 providers per Commerce J · ArokaGO commission visible per leg (transparency · per
J-archetype-expansion.md:35) · per-leg cancellation policy surfaced from each provider's catalog.
Trip ID · TR-26-06-MULTI-887
📅 Jun 8 – Jun 28
📍 Bangkok
👤 1 patient
📊 Shared timeline · drag legs to rebalance
Jun 8 · pre-op test → Jun 12 · procedure → Jun 18 · discharge → Jun 28+ · refills
Jun 8Jun 12Jun 16Jun 20Jun 24Jun 28
🧪 DIAGNOSTIC
CBC + ECG · BangkokLab
🏥 PROCEDURE
Dental implant · Bumrungrad · 7d incl. recovery
🛡 INSURANCE
Travel-medical · AXA Asia · trip-coverage
💊 PHARMACY
Refill · BumrungradRx
💡 Adjust any leg's date and the timeline auto-rebalances · provider cancellation windows recompute · refundable balance updates.
📋 Line items · per-leg attribution
Trip subtotal · 4 legs
ArokaGO commission split: $173 across 4 providers · see split →
$3,000
💳
Single payment · split across 4 providers
One Stripe payment intent · Commerce J orchestrates per-provider transfers · per-leg escrow · refund returns to original payment method per leg's cancellation policy.
Foundation primitives: Quotation J (cross-archetype quotation shape) · Commerce J (multi-leg orchestration · single payment intent · per-leg escrow · per-provider transfers per
J-archetype-expansion.md:35) · Trust J (per-leg cancellation policy from each provider catalog).
📋 SCENARIO
Patient (P1.a inquirer) reviews a Diagnostic-archetype quotation from BangkokLab for a CBC + ECG panel — sample collection method, SLA for results, delivery format. The flow is intentionally distinct from procedure-archetype: pay-on-order, no slot, cold-chain audit log included.
53Diagnostic quotation · BangkokLab CBC + ECG panel📌 WEDGE J
/dashboard/quotations/diagnostic/q_diag_887
← Back to Diagnostic catalog · m81
Diagnostic quote · pick panel · schedule pickup · pay-on-order
Test-panel selection · sample-collection scheduling with cold-chain handling · explicit turnaround SLA · result-delivery preview (PDF default · FHIR optional) · refund-window note.
✓ Wedge J live · 6 archetypes
🧪 BANGKOKLAB · CAP-ACCREDITED
Pay-on-order · Commerce J shape
100% upfront at order · 24h pre-pickup full refund window · breach-of-SLA auto-credit per catalog · refund returns to original payment method.
$120
Foundation primitives: Quotation J (Diagnostic shape · panel + collection + SLA + delivery format) · Commerce J (Diagnostic pay-on-order · refund-window · cold-chain audit log) · Trust J (CAP-accreditation surface). FHIR/HL7 structured-export deferred per spec L127 (Phase 2 default-OFF).
📋 SCENARIO
Patient (P1.a inquirer) reviews an AXA Asia travel-medical policy quote bundled with their procedure trip — coverage limits, exclusions, claims process. They accept and the policy auto-attaches to the booking; claims later route through A1 financial compliance.
54Insurance policy quote · AXA Asia travel-medical📌 WEDGE J
/dashboard/quotations/insurance/q_ins_887
← Back to Insurance catalog · m82
Insurance quote · disclosure · tier · coverage · binder · recurring
Medical-disclosure intake wizard · premium-tier picker · coverage-line selector · binder confirmation · recurring premium acknowledgment.
✓ Wedge J live · 6 archetypes
🛡 AXA ASIA · OIC-LICENSED TH
🔒 PHI handling notice · Medical disclosure data is encrypted in transit + at rest · access scoped to AXA underwriting team only · never shown to ArokaGO staff or other providers · GDPR Art. 9 + PDPA §26 special-category compliance · audit log to Compliance audit chain (a48). Manage PHI consent at p76 →
First payment: $124.40 today · then $185/mo on the 8th
⚠ If your jurisdiction does not approve this product · you'll be redirected to Insurance regulatory-block · s20 → with alternative-product suggestions.
Foundation primitives: Quotation J (Insurance shape · disclosure → tier → coverage → binder) · Compliance (PHI handling for medical disclosure · GDPR Art. 9 · PDPA §26 special-category · audit chain a48) · Commerce J (recurring premium · pro-rata refund). Sanctions/AML screening v1 partners with Refinitiv per spec L132.
📋 SCENARIO
Patient (P1.a inquirer) reviews a Facilitator-archetype bundle — Bangkok dental procedure + recovery hotel + airport transfers + concierge — packaged by a third-party medical-tourism agent. Single price, single point of accountability, with per-leg cancellation policies surfaced.
55Facilitator bundle · Bangkok dental + recovery + travel📌 WEDGE J
/dashboard/quotations/facilitator/q_fac_887
← Back to Facilitator catalog · m83
Facilitator-bundled trip · pick components · single bundled prepay
Trip-component picker · add-on selector · partner-provider visibility · margin disclosure (jurisdiction-required) · bundled-prepay CTA with per-leg escrow note.
✓ Wedge J live · 6 archetypes
🧳 SIAM CONCIERGE · LICENSED FACILITATOR
⚠ Facilitator margin disclosure · Per jurisdiction-required transparency (per a48 compliance overlay) Siam Concierge's bundle markup over partner costs: $210 (4.7%) · this is the facilitator's revenue · ArokaGO platform commission ($90) is separate and disclosed at checkout.
Bundled prepay · per-leg escrow
100% upfront secures all components · ArokaGO holds funds in per-leg escrow · funds release to each partner only when their leg is delivered (or non-refundable window passes) · refund per leg if leg fails (e.g., flight cancelled by Thai Airways → flight portion auto-refunded; rest of trip continues).
$4,950
Foundation primitives: Quotation J (Facilitator bundle shape · component + add-on + partner visibility) · Commerce J (bundled prepay · per-leg escrow · per-leg refund) · Compliance (margin disclosure per a48 jurisdiction overlay).
📋 SCENARIO
Recovery patient (P1.c post-treatment) refills a post-op antibiotic + chronic Rx via the Pharmacy archetype — verifies prescription, pharmacist approves, courier delivers. Refill cadence and authorization rules differ from one-time procedure; auto-refill is opt-in.
56Pharmacy refill · post-op antibiotic + chronic Rx📌 WEDGE J
/dashboard/refills/rx_887
← Back to Pharmacy catalog · m84
Pharmacy refill · drug · Rx · schedule · auto-refill · multi-address
Drug-SKU selector · Rx validation · dispensing-schedule picker · auto-refill toggle · multi-address management · recurring-refill checkout.
✓ Wedge J live · 6 archetypes
💊 BUMRUNGRADRX · TH-PHA LICENSED
Recurring-refill checkout · Commerce J recurring shape
First dispense charged today · subsequent cycles auto-billed · pre-dispense free cancel · controlled-substance + jurisdiction check · if your country doesn't license this archetype/SKU · redirect to archetype-unsupported (s19).
$45
Foundation primitives: Quotation J (refill subscription shape · drug + Rx + schedule + address) · Commerce J (order + Rx + ship + recurring shape · per spec L72) · Trust J (prescriber-license cross-check + jurisdictional licensing). International shipping deferred per spec L133 (customs + cold-chain + counterfeit-prevention complexity).
📋 SCENARIO
Patient (P1.c post-treatment) writes 4 different review variants — one per archetype they used (Procedure, Diagnostic, Insurance, Pharmacy). Each form's questions are tuned to the archetype, and reviews are portable to Google Business Profile via provider OAuth.
57Per-archetype review patterns · 4 review variants + portability📌 WEDGE J
/dashboard/reviews/by-archetype
← Single review form · p35
Per-archetype review patterns
Each archetype has a distinct review trigger, dimensions, and surface · cross-archetype review portability surfaces upstream trust signal.
✓ Wedge J live · 6 archetypes
⭐ TRUST J · DISCOVERY J
🧪 Diagnostic review · trigger · post-result-delivery + interpretation · email + dashboard prompt 24h after PDF download.
Rate BangkokLab · CBC + ECG panel
Q-DIAG-887 · delivered Jun 8 22:14 · 8h ahead of SLA
Turnaround time (SLA-aware)
⭐⭐⭐⭐⭐
Result accuracy (clinical-readability · explained ranges)
⭐⭐⭐⭐⭐
Sample handling (cold-chain · phlebotomist professionalism)
⭐⭐⭐⭐⭐
🔁 Cross-archetype review portability
Open per
J-archetype-expansion.md:131 · "Your Healthcare review at Bumrungrad also influences trust signal on their Diagnostic offering" · downstream archetype trust inherits a fraction of upstream review weight if same legal entity.
Where your Bumrungrad reviews currently surface:
· Healthcare · ★ 4.9 · 247 reviews (direct)
· Diagnostic (BangkokLab same-entity) · ★ 4.7 inferred (0.3× weight portability)
· Pharmacy (BumrungradRx same-entity) · ★ 4.8 inferred (0.3× weight portability)
Toggle off to opt out · independent reviews still aggregate per archetype.
· Healthcare · ★ 4.9 · 247 reviews (direct)
· Diagnostic (BangkokLab same-entity) · ★ 4.7 inferred (0.3× weight portability)
· Pharmacy (BumrungradRx same-entity) · ★ 4.8 inferred (0.3× weight portability)
Toggle off to opt out · independent reviews still aggregate per archetype.
Foundation primitives: Trust J (per-archetype review patterns · trigger · dimensions · A4 moderation) · Discovery J (per-archetype ranking signal feedback · cross-archetype portability with 0.3× weight) · i18n (per-locale review prompts · Tolgee). Insurance review trigger explicitly post-claim-payout per spec L38 to avoid policy-purchase rating bias.
📋 SCENARIO
Patient (P1.a inquirer) enrolls in outcome insurance, medical-evac, or no-show coverage as an add-on at checkout. The policy is underwritten by Allianz, attaches to the booking, and on-platform claims later route to A1 financial compliance.
70Insurance product enrollment · outcome + evac + no-show✓ WEDGE K LIVE
/dashboard/bookings/b_xyz/insurance
← Booking checkout · p44
Add insurance to your booking
Three opt-in products underwritten by Allianz initial · per-country availability · claim flow on-platform.
✓ Wedge K live · K.2 Insurance
⛨ Allianz partner
🎯 Outcome insurance$45
Pays out if procedure complication exceeds Allianz threshold · per-procedure binding.
🚁 Medical evac$30
Airlift to home country if attending physician deems clinically necessary.
📅 No-show insurance$15
Refunds 80% of deposit if you must cancel for documented medical or visa reason.
Bundle all 3 — save $15
Outcome + Evac + No-show · normally $90 · bundle $75 · single Allianz binder.
📊
Premium calculated using ArokaGO risk model · view your risk score breakdown → admin/a91 risk dashboard · composite score: Low (1.8/10) · procedure 1.2 + provider 0.3 + patient 0.3.
⛨
Compliance: Underwritten by Allianz initial (K.2 single-partner per spec line 156). Per-country regulatory matrix ships at states.html#s26 · India and Saudi launches pending insurer license.
Foundation primitives: Commerce K (insurance · K-spec capabilities #10-12) · Compliance (Allianz initial · per-country regulatory matrix) · Insight K (risk score input feeds a91 dashboard).
📋 SCENARIO
Patient (P1.b active traveler) manages their cross-border health passport — granting per-record, per-provider, time-bound access to imaging, labs, and procedure notes. Revocation triggers cryptographic deletion proof so the patient can prove the data is gone.
71Cross-border health passport · access + consent✓ WEDGE K LIVE
/dashboard/health-passport
← Settings · p13
Health passport
Share records across providers · GDPR-aware · revocable any time · per-record granularity · cryptographic deletion proof.
✓ Wedge K live · K.5 Stretch Trust
🔐 GDPR Art. 17
Your records · per-record consent toggle
| Source | Date | Type | Class | Share |
|---|---|---|---|---|
| Bumrungrad | Jun 12 | Procedure note | SENSITIVE | |
| BangkokLab | Jun 8 | Lab · CBC + ECG | ROUTINE | |
| BumrungradRx | Jun 14 | Rx · Amoxicillin | ROUTINE | |
| Bumrungrad | Jun 12 | Image · MRI knee | SENSITIVE |
Active consents
Phuket International HospitalACTIVE
Granted 3 records · expires Aug 12 · accessed 4× in last 90d.
MedPark HospitalEXPIRES 14d
Granted 1 record · expires Jun 24 · accessed 1× in last 90d.
🔧 Granular sharing builder
"Share only labs from last 90 days from Bumrungrad with Phuket International" · combine source + date + record-type filters.
From: Bumrungrad ✕
Type: Lab ✕
Window: 90d ✕
+ filter
📜 Audit log (last 90d)
· Aug 12 · Phuket International accessed lab CBC · sig 0x4f...8a
· Aug 10 · Phuket International accessed Rx Amoxicillin · sig 0x71...2c
· Aug 08 · MedPark accessed procedure note · sig 0x9b...4e
· Aug 02 · Phuket International accessed lab ECG · sig 0xa2...77
· Aug 10 · Phuket International accessed Rx Amoxicillin · sig 0x71...2c
· Aug 08 · MedPark accessed procedure note · sig 0x9b...4e
· Aug 02 · Phuket International accessed lab ECG · sig 0xa2...77
🌍 Jurisdiction matrix
· 🇪🇺 EU · ✓ available · GDPR Art. 17 vs longitudinal record interaction noted
· 🇺🇸 US · ✓ available · HIPAA Right of Access
· 🇬🇧 UK · ✓ available · UK GDPR
· 🇸🇬 SG · ✓ available · PDPA
· 🇹🇭 TH · ✓ available · PDPA TH
· 🇮🇩 ID · ⚠ restricted · pending UU PDP roll-out
· 🇸🇦 SA · ❌ blocked · cross-border PHI export not authorized
· 🇺🇸 US · ✓ available · HIPAA Right of Access
· 🇬🇧 UK · ✓ available · UK GDPR
· 🇸🇬 SG · ✓ available · PDPA
· 🇹🇭 TH · ✓ available · PDPA TH
· 🇮🇩 ID · ⚠ restricted · pending UU PDP roll-out
· 🇸🇦 SA · ❌ blocked · cross-border PHI export not authorized
🔐
Cryptographic deletion proof: when you revoke consent, ArokaGO issues a Merkle-rooted attestation that the receiving provider's mirror is purged. Last revoke: Mount Elizabeth (Aug 21 · ref DEL-26-08-441).
Foundation primitives: Trust K (cross-border passport · K-spec capability #22) · Compliance (per-jurisdiction PHI per K-spec line 125 · GDPR Art. 17 vs longitudinal record interaction explicit).
📋 SCENARIO
Patient (P1.c post-treatment) views the review credits they've earned from photo-attested verified reviews. They apply credit (up to 30% of cost) at their next checkout; credits expire 24 months after earn date and only count once A4 has cleared the review.
72Review credit redemption · earn from verified photo-attested reviews✓ WEDGE K LIVE
/dashboard/credits/reviews
← Submit a review · p35
Your review credit · $42 available
Earned from 5 verified photo-attested reviews · redeemable on next procedure (max 30% of cost) · expires 24 months from earn date.
✓ Wedge K live · K.5 Stretch Trust
🪙 Platform credit only
ℹ
What this is — and isn't: Platform credit only · NOT redeemable for fiat · NOT a crypto token · NOT tradable. Expires 24 months from earn date. Resolves K-spec line 169 open question (
tokenized → platform credit).
Credit history
| Earned | Review | Provider | Amount | Status |
|---|---|---|---|---|
| Jun 14 | RV-2026-887 | Bumrungrad · Dental | $10 | ACTIVE |
| May 02 | RV-2026-441 | BangkokLab · CBC | $8 | ACTIVE |
| Apr 18 | RV-2026-318 | BumrungradRx · refill | $8 | ACTIVE |
| Mar 11 | RV-2026-201 | Phuket International | $10 | ACTIVE |
| Feb 02 | RV-2026-117 | Mount Elizabeth | $6 | ACTIVE |
📈 How you earn
· Standard review: $5 base
· + verified photo pair (before/after · AI-attested): +60% → $8
· + doctor-specific rating (writes to provider.html#pr96): +$2 → $10
· A4 moderation gate: review must clear A4 before credit issued · a47 queue
· + verified photo pair (before/after · AI-attested): +60% → $8
· + doctor-specific rating (writes to provider.html#pr96): +$2 → $10
· A4 moderation gate: review must clear A4 before credit issued · a47 queue
🪙 Apply at next checkout
Next procedure: Rhinoplasty $3,200 (quoted at Bumrungrad · q_2026_07_887).
Max applicable: $960 (30% cap).
Currently applied: $42 · entire active balance.
Max applicable: $960 (30% cap).
Currently applied: $42 · entire active balance.
Foundation primitives: Trust K (tokenized reviews · K-spec capability #24 · resolved as platform credit per L169 open question) · Commerce (checkout integration via p44).
📋 SCENARIO
Patient (P1.a inquirer) requests a 5-minute live clinic tour from a provider before booking. The tour is moderated by A4.live; if accepted, the patient gets a join link, and the session is archived for re-watch (and to settle disputes).
73Request a live clinic tour · 5-min staff-led walkthrough✓ WEDGE K LIVE
/dashboard/tours/request
← Provider profile · m03
Request a live tour
5-min staff-led video walk-through · streamed on demand · A4.live moderates · archived for re-watch.
✓ Wedge K live · K.7 Live
🛡 A4.live moderation
Provider
Time slot · TZ-aware
✓ Tue Jun 11 · 14:00 BKK
+ Wed Jun 12 · 09:00 BKK
+ Wed Jun 12 · 16:30 BKK
+ Thu Jun 13 · 10:30 BKK
Areas of interest
✓ OR
✓ Recovery suite
+ Patient room
+ Lab
+ Pharmacy
+ Reception
🎥
Live-stream privacy disclosure: other patients in clinic may be in background · provider redacts faces in real-time · consent collected from on-camera staff (per K-spec L168).
✓ Request submitted2H SLA
Provider responds within 2h · scheduled session arrives in your inbox · Bumrungrad acknowledged · scheduled Tue Jun 11 14:00 BKK.
🔴 Live in 12 min · A4.live moderating
Bumrungrad · OR + Recovery suite · 5-min staff-led · join here.
Archived tours · re-watch
Phuket International5:21
Mar 14 · OR + Recovery suite
MedPark Hospital4:48
Feb 28 · Patient room + Lab
BNH Hospital5:05
Feb 02 · OR + Pharmacy
Foundation primitives: Conversation K (live-streamed clinic tours · K-spec capability #32) · Trust & Safety (A4.live moderation per K-spec L168 · face redaction · staff consent).
📋 SCENARIO
Patient (P1.a inquirer) splits a high-cost procedure into installments via Affirm (US) or Klarna (EU) at checkout. ArokaGO is the referrer — partner T&C apply, partner handles credit underwriting, and the booking confirms once financing is approved.
75Pay over time · Affirm or Klarna · partner-product✓ WEDGE K LIVE
/dashboard/checkout/financing
← Booking checkout · p44
Patient financing · pay over time
Powered by Affirm (US) or Klarna (EU) · ArokaGO is the referrer · partner T&C apply.
✓ Wedge K live · K.3 Capital
🤝 Partner integration
Procedure cost summary
Knee replacement · Bumrungrad International · BK-2026-09-441
$12,400
all-in incl. consultation + recovery
Partner
Affirm🇺🇸 US
10-36 month terms · 0-36% APR · soft credit pull · 30s decision.
Klarna🇪🇺 EU
6-36 month terms · 0-29.99% APR · soft credit pull · 30s decision.
Term length
+ 6 months · $2,107/mo
+ 12 months · $1,089/mo
✓ 24 months · $590/mo
+ 36 months · $429/mo
APR shown dynamically per partner · final rate confirmed after soft pull.
⚡
Soft credit check · won't affect your score · 30s decision · only converts to hard pull if you accept terms.
⛨
Compliance disclosure: Financing provided by Affirm or Klarna · ArokaGO is the referrer · ArokaGO does not extend credit · partner T&C and per-jurisdiction lending rules apply · approval not guaranteed.
✓ Approved by AffirmREF AFM-26-09-441
· Amount: $12,400
· Term: 24 months
· APR: 12.99%
· Monthly: $590/mo
· Total interest: $1,760
· Term: 24 months
· APR: 12.99%
· Monthly: $590/mo
· Total interest: $1,760
Payment plan summary
| Month | Date | Payment | Status |
|---|---|---|---|
| 1 | Oct 1, 2026 | $590 | SCHEDULED |
| 2 | Nov 1, 2026 | $590 | PENDING |
| 3 | Dec 1, 2026 | $590 | PENDING |
| … | … | … | 21 more |
Foundation primitives: Commerce K (patient financing partner integration · K-spec capability #13 · Affirm/Klarna referral) · Compliance (per-jurisdiction lending rules · referrer disclosure). ID note: spec p74 ships as p75 — existing p74 (KYC submission flow · F-era) preserved at canonical anchor.