patient.html · 16 screens · App mode
Patient flows
Authenticated patient surfaces under /dashboard. Quotation lifecycle is the spine.
09Patient dashboard home
/dashboardTuesday, May 9
Welcome back, Sarah
Active quotations
3
2 with new offers
Saved providers
12
across 4 countries
Aroka Trust+
Premium tier
Concierge support unlocked.
Active quotations
Dental implants — Bangkok
Submitted 4 days ago · Travel window Jun – Aug 2026
Rhinoplasty — Istanbul
Submitted 9 days ago · Travel window Aug – Oct 2026
68Notification center
/dashboard/notificationsNotifications
All 24Unread 5Quotation 12Reviews 4System 8
3 new offers on your dental quotation
Bumrungrad, BNH, Phyathai 2 sent offers · 2h ago
Bumrungrad replied to your message
"Yes, our oral surgeon Dr. Pongsak has availability…" · 4h ago
Saved search: Knee replacement < $9k — 3 new providers
Apollo Chennai, Bumrungrad, Manipal · 1d ago
Time to leave a review
Your dental procedure at Bumrungrad completed 7 days ago · share your experience
69Notification preferences
/dashboard/settings/notificationsNotification preferences
Choose how you hear from us per channel and per category.
Category
Email
Push
SMS
In-app
New offers on your quotations
✓
✓
—
✓
Provider messages
✓
✓
—
✓
Saved-search alerts
✓
—
—
✓
Booking reminders (T-7d, T-1d)
✓
✓
✓
✓
Marketing & promotions
—
—
—
✓
Community replies
✓
—
—
✓
10Quotation list
/dashboard/quotationsQuotations
AllActive 3Closed 8Drafts 1
Procedure
Submitted
Status
Offers
Dental implants — Bangkok
Jun – Aug 2026
2026-05-05
ACTIVE
3
›
Rhinoplasty — Istanbul
Aug – Oct 2026
2026-04-30
NEEDS RESPONSE
1
›
Knee replacement — Chennai
Jul 2026
2026-04-22
ACTIVE
5
›
IVF cycle — Mexico City
Jan 2026 · Closed
2026-01-15
CLOSED
2
›
42New quotation request — multi-step form
/dashboard/quotations/new
← Quotations
New quotation
STEP 2 OF 4 · Procedure details📎 Drop files or click to upload — encrypted in transit; only shared with providers you accept
11Quotation detail — compare offers
/dashboard/quotations/q_abcQuotations /
Dental implants — Bangkok
Submitted 4 days ago · 3 offers received · View original request
⭐ AROKA RECOMMENDED⛨ TRUST+
Bumrungrad International
Bangkok · Sukhumvit · ★ 4.9
Procedure$1,800Lodging (5 nights)$650Interpreter (Thai-EN)$200Airport pickupIncluded
$2,650
Total · all-in
BNH Hospital
Bangkok · Silom · ★ 4.8
$2,820
Total · all-in
Phyathai 2 International
Bangkok · Phaya Thai · ★ 4.5
$2,150
Total · all-in · cheapest
43Quotation in-context chat
/dashboard/quotations/q_abc/chatBumrungrad International
Re: your dental implant quotation · ★ 4.9 · responds in < 4h
Hi Bumrungrad — could you confirm if Dr. Pongsak is available the second week of June?
Hi Sarah — yes, Dr. Pongsak Thaweepoke has availability June 9–12 and June 16–19. Either window works for the implant placement; the abutment would be 4 months later.
Bumrungrad shared an updated offer:
$2,650 all-in (was $2,800). Procedure date proposed: June 12.
$2,650 all-in (was $2,800). Procedure date proposed: June 12.
44Offer accepted — payment summary
/dashboard/quotations/q_abc/accept✓
Offer accepted. Bumrungrad International is reserving June 12, 2026 for your procedure. To confirm the booking, complete the deposit payment below. Your reservation holds for 48 hours.
Confirm your booking
What you accepted
ProviderBumrungrad International
ProcedureDental implant — single tooth
SurgeonDr. Pongsak Thaweepoke
Procedure dateJune 12, 2026
Stay5 nights
Procedure cost$1,800
Lodging (5 nights)$650
Interpreter$200
Airport pickupIncluded
Total all-in$2,650
Today's deposit
$39815% non-refundable hold; balance due at procedure
45Deposit checkout (Stripe + PayPal + Kbank)
/dashboard/checkoutPay deposit
$398 USD · Bumrungrad International · June 12, 2026
Choose payment method
🔒 Encrypted by Stripe · PCI-DSS Level 1USD → Bumrungrad receives THB at daily rate
46Booking confirmation
/dashboard/bookings/b_xyz✓
You're booked.
Bumrungrad International confirmed your procedure for June 12, 2026.
What happens next
- T-30 days: Aroka will email you a pre-trip checklist (visa, travel insurance recommendations, fitness-to-fly).
- T-7 days: Bumrungrad will call to confirm your arrival; airport pickup booked automatically.
- T-1 day: Final reminder + map of clinic + emergency contact number.
- Procedure day: Aroka concierge available 24/7 via in-app chat in case of any issues.
47Trip itinerary — PWA-shaped, offline-tolerant
/dashboard/trips/t_xyzYour trip · Bangkok · June 9–17
📡 SYNCED · OFFLINE READY
Journey timeline
Mon Jun 9 — Arrival
Flight TG456 lands BKK 21:40 · Bumrungrad pickup 22:30
Tue Jun 10 — Pre-op consultation
10:00 · Dr. Pongsak · Bumrungrad Tower 8
Wed Jun 12 — Procedure (today)
07:30 admission · 09:00 procedure · 14:00 recovery suite
Fri Jun 14 — Post-op review
10:00 · Recovery check; sutures inspected
Mon Jun 17 — Departure
Cleared to fly · TG455 BKK 23:50
Quick info
🏥 Bumrungrad emergency line
+66 2 011 2222
🏨 Recovery suite
Bumrungrad Tower 12 · Room 1207
33 Sukhumvit Soi 3 · Bangkok 10110
33 Sukhumvit Soi 3 · Bangkok 10110
💊 Prescriptions
Amoxicillin 500mg · 5 days
Ponstan 250mg PRN swelling
Ponstan 250mg PRN swelling
📞 Aroka concierge
24/7 in-app chat · WhatsApp +66 2 100 0000
35Submit a review (gated to verified booking)
/dashboard/bookings/b_xyz/review
← Trip · Bangkok
How was your experience?
Your review will appear publicly on Bumrungrad's profile with a "Verified booking" badge. Other patients can ask follow-up questions on a discussion thread under your review.
Overall rating
★ ★ ★ ★ ★
What stood out
✓ Smooth coordination✓ Painless procedure✓ Thorough follow-up+ English-speaking+ Clean facility+ Add tag
📷 Drop photos · We'll add a "consent verified" badge on each before publishing
⛨
Transparency note: your review is linked to a verified booking. If you also share photos, an A4 reviewer will confirm they match the procedure described before publishing.
12Patient messages
/dashboard/messagesBumrungrad International
Quotation: Dental implants · Active
Hi Bumrungrad team — could you confirm Dr. Pongsak's availability for the second week of June?
Hi Sarah — yes, Dr. Pongsak Thaweepoke has availability June 9–12 and June 16–19.
13Patient settings (profile)
/dashboard/settingsSettings
Profile
74KYC submission flow (high-value bookings)
/dashboard/settings/kycVerify your identity
Required for bookings over $5,000 USD per Thai PDPA + Aroka AML policy. Takes ~3 minutes; verified within 1 business day.
Government-issued ID
✓ UPLOADEDPassport, national ID, or driver's license
Selfie verification
Live photo to confirm it's you
Proof of address
Utility bill or bank statement < 3 months old
🔒
Your data is encrypted in transit + at rest. Only authorized Aroka A1 reviewers see KYC documents. Per F.X2: PII is crypto-shredded on right-to-erasure; verification status is preserved as an audit aggregate.
76Consent management (GDPR / PDPA)
/dashboard/settings/privacyPrivacy & consent
Granular control over what you share + with whom. Revoke any consent at any time. Provider access stops within 24 hours of revocation.
Active consents · 4
Bumrungrad International
Medical records · 4 documents · since 2026-05-05
Acibadem Maslak
Quotation only · since 2026-04-30
Aroka platform
RequiredT&C + privacy policy v3.2 · since 2025-08-12
⚠
Right to erasure (GDPR Art. 17 / PDPA equivalent). Request full deletion of your account + PII. Audit aggregates (anonymized booking counts, financial records required by Thai tax law) are preserved. Processing takes 30 days.