📋 SCENARIO Patient (P1.a) hits one of three representative degraded surfaces: empty quotation list, 503 service-unavailable, or 404 not-found. The trio shows the canonical recovery pattern — empty states route to discovery, errors route to retry plus the status page, and missing pages route home or to support.

25Empty / 503 / 404 trio

representative

⌕

EMPTY_QUOTATION_LIST

No quotations yet

Start your first medical-tourism quotation by searching providers.

Find providers →

⚠

503 SERVICE_UNAVAILABLE

Service temporarily unavailable

We're working on this. Tracking the incident now.

↻ Retry

Track at status.arokago.com →

✕

404 NOT_FOUND

Page not found

The page you're looking for moved or doesn't exist.

Back to home

If unexpected · contact support →

📋 SCENARIO Patient (P1.a inquirer) applied 4 filters during provider discovery (procedure: dental implant · destination: Bangkok · price: under $1,000 · JCI-only) and got 0 matches. Instead of a generic empty state, the surface identifies the most-restrictive filter, surfaces the 'try removing' CTAs in priority order, and offers two non-blocking alternatives — relax filter, or save the search and get notified when matches appear.

23Filter zero · 0 results due to filter combination

representative · most-hit empty state

NO_MATCHES_FILTER_COMBINATION

0 providers match all 4 filters

Try relaxing one or more filters. We're showing the most-restrictive ones first.

Active filters · click × to remove

Price · under $1,000× Accreditation · JCI-only× Destination · Bangkok× Procedure · Dental implant×

💡 Most-restrictive filter detected

Removing 'price under $1,000' would surface 12 providers — dental implants in Bangkok run $1,200-$2,800 median per the live ArokaGO quotation index.

View 12 providers without price filter 🔔 Save search · notify when matches appear ↻ Reset all filters

🔐 Foundation primitives

Search ranking (pgvector + filter weights) · Live quotation index (median pricing per procedure × destination) · Saved-search notify (Novu/ReNovu workflow). Cross-refs: m02 search results · m03 AI deep search.

📋 SCENARIO Anonymous visitor (P0) or any signed-in persona hits the maintenance page during a planned upgrade or live P1 incident. The scheduled tab shows a calm ETA and which services are affected; the incident tab surfaces the on-call A1 admin, paging time, and a status-page subscribe path.

93Maintenance (scheduled vs incident)

arokago.com/maintenance

🛠 Scheduled 🚨 Incident

🛠

Scheduled maintenance

We're upgrading our quotation infrastructure to make it faster.

Started2026-05-09 03:00 UTC

Expected completion2026-05-09 05:00 UTC (~1h remaining)

Affected servicesQuotation, Discovery

Public marketing pages remain accessible. Existing bookings are unaffected.

View status page → Subscribe to updates

📋 SCENARIO Patient (P1.b active traveler) loses network mid-trip and the PWA falls back to the offline shell. Cached itinerary, prescriptions, and emergency contacts remain readable; messages, drafts, and KYC uploads queue locally and sync the moment connectivity returns.

94Offline PWA state

arokago.com/offline

📡

You're offline.

Some features are unavailable. Your trip itinerary, prescriptions, and emergency contacts are cached locally.

⏱ Last synced 2h 14m ago

Available offline

✓ Trip itinerary (last synced 2h 14m ago)

✓ Prescription list

✓ Emergency contacts

✓ Saved providers (cached pages)

— New quotations require connection

— Live chat unavailable; messages will queue

📤 Queued for sync

• 3 messages will send when you reconnect

• 1 review draft saved locally

• 1 KYC step pending upload

↻ Try reconnecting

📋 SCENARIO Anonymous visitor (P0) browses from a payment-restricted country (Iran in the example) and hits the regional block before any provider surfaces load. Browsing stays open for research, booking and deposit are disabled for sanctions compliance, and a notify-me waitlist captures latent demand.

95Geo-blocked / unavailable in region

arokago.com/unavailable

🌍

ArokaGO is not yet available in your region.

We're not currently serving patients in Iran due to international payment-processing restrictions, not content rights.

🔓 You can still browse

While we can't book in your region, you can browse providers, read articles, and research procedures + pricing. Booking + deposit are blocked for compliance.

Get notified when we launch

Notify me

✈ Are you traveling and seeing this?

If you're a current ArokaGO patient on the road and seeing this in error, please contact support — we'll route you to the right region.

Contact support →

Note: regions are blocked due to payment-processing + sanctions compliance, not content rights. VPN use is at your own risk and may violate local law.

📋 SCENARIO Provider (PR1/PR2) signs in to find their account suspended after A4 trust-and-safety review flagged advertising-policy violations. The page surfaces the assigned A1 reviewer, the specific reasons, a 14-day response timeline, and confirmation that existing patient bookings continue uninterrupted.

96Account suspended

arokago.com/suspended

⊘

Your account is suspended.

Pending review by ArokaGO A1 team. No bookings are affected. Existing trips continue.

Your A1 reviewer · Anita V.

ArokaGO platform operator · expected response time 24h · email anita@arokago.com

ASSIGNED

Why this happened

Multiple reports of advertising claims in violation of medical-advertising guidelines. A4 reviewed and recommended suspension pending response.

What happens next

Review the specific posts flagged (3 items)
Submit your response within 14 days
A1 team makes final decision in 3 business days

Timeline

May 1 · First report received

P1 patient flagged a marketing claim · queued for A4 review

May 3 · Second report received

Independent report cited same content · escalated

May 4 · A4 reviewed

Content moderator confirmed violation · recommended suspension

May 5 · Suspension issued

A1 paged + assigned (Anita V.) · provider notified by email + this page

May 18 · Final decision deadline

A1 makes final ruling · response window closes 14 days after suspension

View flagged content Submit response

📋 SCENARIO Patient (P1) or Provider (PR1) navigates to the legal-document hub to review Privacy, Terms, Cookies, DPA, DSAR, SCC, or Refund policy across 13 Tolgee-translated locales. Each document offers a PDF export and quick-action bar for jurisdiction-specific requests (EU/TH/global) — F core launch-blocker compliance surface.

26Legal — Privacy / Terms / Cookies / DPA / DSAR / SCC / Refund (F core launch blocker)

arokago.com/legal/privacy

ArokaGO

🌐 EN ▾ 📄 Export PDF

LEGAL DOCUMENTS · F core launch blocker

Privacy Terms Cookies DPA DSAR SCC (EU) Refund

🇪🇺 / 🇹🇭 / 🌍 This document applies to: EU · Thailand · international patients.

⚙ Manage your consents →

LEGAL · PRIVACY POLICY

Privacy policy

Last updated: 2026-04-30 · View revision history ▾

1. Information we collect

🔗

ArokaGO collects information you provide directly (account creation, quotation submissions, provider profile data) and information collected automatically (device and usage information, log files). We collect personally identifiable health information only with your explicit consent and only when necessary to facilitate medical-tourism services on your behalf.

2. GDPR & Thai PDPA rights

🔗

You may request access, rectification, deletion, or portability of your personal data at any time under GDPR Articles 15-22 and Thai PDPA equivalents. ArokaGO honors right-to-erasure within 30 days; audit aggregates required by Thai PDPA, GDPR Art. 30 and equivalent regulations are preserved with PII removed (per F.X2 audit chain).

3. Data residency & cross-border transfers

🔗

Patient health data is tagged at write-time with the patient's residency jurisdiction and stored in the corresponding regional Postgres partition. Cross-border transfers respect SCCs (EU patients) and patient consent (other regions).

Data residency map

🇪🇺

EU

Frankfurt

🇹🇭

TH/SEA

Bangkok

🇸🇬

APAC

Singapore

🇺🇸

US

N. Virginia

🌍

Global

CDN edge

EU patient data → Frankfurt. Thai PDPA data → Bangkok. APAC residents → Singapore. US patients → N. Virginia. Static assets only at global edge.

4. Cookies & tracking

🔗

We use four categories of cookies. Essential cookies are required for the platform to function; the rest are opt-in for EU + UK + Thai PDPA users.

Category	Purpose	Retention	Opt-out
Essential	Sign-in, CSRF, region routing	Session	Required
Functional	Locale preference, saved providers	12 months	ON
Analytics	PostHog · funnel + heatmaps	26 months	ON
Advertising	None at F (no ad tech)	—	OFF

5. DPO & contact

🔗

For privacy questions, data subject access requests, or to exercise your GDPR / Thai PDPA rights, contact our Data Protection Officer.

📧 dpo@arokago.com

Response within 14 days per GDPR Art. 12. For DSAR-specific requests, see the DSAR doc.

📋 SCENARIO Patient (P1.a → P1.b transition) tries to book a slot that disappears mid-checkout — sold-out at picker, held during checkout, race-condition overbooked, or Cal.com sync drift. The screen surfaces the failure variant, suggests alternative slots with hold timers, and opens a waitlist + conversion-recovery offer.

10Slot conflict (sold-out · held · race · sync drift)

Wedge G · spec L31 + L134

EDGE STATE · 4 VARIANTS · CLICK TO SWITCH

Slot conflict — hold-release pattern

P1.a → P1.b transition · slot disappears mid-checkout. Insight events: slot_conflict · conversion-recovery offer next (spec L81 funnel observability).

Variant 1: Sold-out at picker Variant 2: Held during checkout Variant 3: Race condition (overbooked) Variant 4: Cal.com sync drift

✕

This slot was just booked

Jun 12 · 09:00 · Dr. Pongsak T. · sold 8 seconds ago to another patient.

SOLD_OUT_LIVE

Suggested alternatives

Jun 12 · 11:00 · Dr. Pongsak T.Hold this slot →

Jun 12 · 14:30 · Dr. Pongsak T.Hold this slot →

Jun 13 · 09:00 · Dr. Sirikul N. (similar specialty)Hold this slot →

Pick another slot → 🔔 Join waitlist (notify if cancellation)

📊 Insight events emitted

slot_conflict.detected · conversion_recovery.shown · waitlist.joined · alternative_slot.held — feeds funnel observability (spec L81) for conversion-recovery analysis.

📋 SCENARIO Patient (P1.a → P1.b) submits a deposit and the payment rail fails — Stripe degraded, PayPal account flag, Kbank pending, 3DS challenge, or sanctioned-country review. Each variant explains the issuer-side or compliance cause, keeps the slot held while resolution is in flight, and offers a resilient alternative payment path.

11Payment-rail-down booking failure (Stripe · PayPal · Kbank · 3DS · sanctions)

Wedge G · payment resilience

EDGE STATE · 5 VARIANTS · CLICK TO SWITCH

Deposit failed — slot still held

P1.a → P1.b transition · deposit fails · slot release on timeout. Insight events: deposit_failed · failure_reason=...

Variant 1: Stripe down Variant 2: PayPal account issue Variant 3: Kbank delayed clearing Variant 4: 3DS challenge Variant 5: Sanctioned-country

✕

Card payment temporarily unavailable

Stripe is degraded · try PayPal or Kbank instead, or retry in 5 min · slot held for 15 more minutes.

STRIPE_503

Status: Stripe payment_intents API returned 503 · 4 retries failed · last success 8 min ago. View status page →

Available actions

↻ Retry payment Switch payment method Release slot

Slot remains held for 15 minutes from the original hold start. After that, slot is auto-released and your draft is saved to your dashboard.

📊 Failure telemetry · Insight events

deposit_failed · failure_reason=stripe_503 | paypal_declined | kbank_pending | 3ds_required | sanctions_review · payment_method_switched · slot_released_after_failure — feeds Commerce G payment-rail resilience SLO + Trust & Safety sanctions-screening dashboard.

📋 SCENARIO Patient (P1) revokes consent for a previously published before/after photo and lands here to track the 24-hour propagation sweep. Four propagation steps (revocation logged → public-surface removal → CDN purge → audit seal) progress live, third-party cache stakes are disclosed, and a 24h grace window allows un-revocation.

12Photo-consent revocation propagation (24h ledger sweep)

Wedge G · spec L110 acceptance #6

EDGE STATE · CONSENT LEDGER PROPAGATION

Consent revocation in progress

Photo will be removed within 24 hours · spec G L110 acceptance #6 · revocable consent + audit-log integrity.

📷

"Before/after rhinoplasty · Bumrungrad · Mar 2026" — revocation in progress

Originally consented Mar 28, 2026 · revoked May 10, 2026 14:23 GMT+7 · estimated full removal by May 11, 2026 14:23 GMT+7.

PROPAGATING

Propagation steps (4 of 4)

✓

Step 1 · Revocation logged

Consent ledger entry sealed · audit hash 3fa8c9e2… · 14:23:01

2

Step 2 · Removal from public surfaces — 18% complete

Surfaces affected: m03 (gallery), pr52 (provider profile), pr01 (provider dashboard hero) · ETA 4h.

3

Step 3 · Cache purge (CDN) — pending

CloudFront + edge invalidation · runs after Step 2 completes · ETA 4h after Step 2.

4

Step 4 · Audit-log entry sealed

Final ledger seal · 24h propagation acceptance verified · F.X2 audit-chain alignment.

⚠ Stakes disclosure · third-party caches

Once propagated through ArokaGO surfaces (within 24h), cached web archive (~7 days) may still show this photo. We cannot remove from third-party caches (Wayback Machine, Google Image cache, etc.) but ours are clean within 24h. If you need third-party removal, we provide a takedown-letter template via DPO.

🌐 Cross-jurisdiction propagation

Photo also removed from translated surfaces (TH · JA · ZH · 9 more locales). Tolgee revocation event broadcast at 14:23:14 · all locale-specific gallery cards rebuild on next ISR cycle.

EN ✓ TH ✓ JA ✓ ZH ✓ DE ⏳ FR ⏳ ES ⏳ PT ⏳ IT ⏳ KO ⏳ VI ⏳ ID ⏳ AR ⏳

🔔 Notify provider of revocation

Notify Bumrungrad of revocation · they may want to know to update their gallery curation. Default OFF for patient privacy — opt-in only.

OFF ⚪ Toggle

↺ Restore option · 24h grace window

Revoked in error? You can cancel revocation · keep photo published within the first 24h. After that, restoration requires a fresh consent grant from your patient dashboard.

Cancel revocation · keep published

View revocation in your audit log → 🔔 Notify me when complete

🔐 Compliance · Trust G

Foundation primitives: Compliance (revocable consent + 24h propagation · L38 + acceptance #6) · Trust G (consent ledger integrity) · F.X2 audit chain alignment.

📋 SCENARIO Provider (PR1/PR2) opens the GBP integration page after Google review sync stops working. The screen explains the four failure modes — OAuth permission_denied, 90-day token expiry, Google rate-limit, or policy change — and offers re-grant, refresh, or A1 escalation paths so syndicated review history is restored within minutes.

13Google Business Profile API failure (OAuth · token · rate-limit · policy)

Wedge G · spec L138 risk + L120 open question

EDGE STATE · 4 VARIANTS · CLICK TO SWITCH

Google review sync — failure modes

PR1/PR2 OAuth grant fails OR token expires OR Google rate-limit hit · spec L138 risk + L120 open question.

Variant 1: OAuth permission_denied Variant 2: Token expired (90d) Variant 3: Google rate-limit hit Variant 4: Google policy change

✕

Google declined our request

Provider must re-grant Business Profile access · spec G capability 5 · Google returned permission_denied on last sync attempt.

OAUTH_DENIED

What happened: The Google account owner revoked ArokaGO's Business Profile permission, OR the OAuth scope was rejected during initial grant. Re-grant restores sync within 5 min.

Retry OAuth → Contact A1

📅 Cache-TTL disclosure

Cached reviews remain visible for 24h after sync failure · then fall back to V3 verified-booking reviews only. Trust-signal stack on profile gracefully degrades:

0-24h failure:Google reviews + ArokaGO verified-booking reviews · trust-signal stack 100%

24-72h failure:ArokaGO verified-booking reviews only · trust-signal stack ~70%

72h+ failure:Provider profile shows "Google sync paused" badge · A1 escalation surfaced to patients

🔔 A1 sync-monitor alert

A1 sync-monitor alert auto-fires at 48h downtime · 12 providers affected last incident (Mar 2026 Google API schema rev). Observability dashboard tracks failure-rate per OAuth client + per region.

🔐 Foundation primitives

Trust G (Google review sync resilience · spec L32, L138) · Identity (OAuth token lifecycle · 90d refresh) · Observability (sync health alerts · 48h auto-page A1).

📋 SCENARIO Patient (P1.b active traveler) reaches checkout for a $7,500 booking but their KYC tier is below the threshold required for bookings over $5,000 USD. Instead of a generic error, the surface explains the AML/fraud rationale, surfaces the exact verification asks (passport scan + selfie liveness · 1–3 min), offers a deep-link to p74 KYC flow, and provides two non-blocking alternatives: reduce booking value below $5K, or save the booking for later.

22Booking blocked by KYC tier · explain + path forward

Wedge G · compliance gate · feeds p44 → p74

KYC_TIER_2_REQUIRED

Verify your identity to continue

Bookings over $5,000 USD require KYC tier 2. This protects you and your provider against fraud and meets Thai PDPA + cross-border AML obligations. Most patients complete it in under 3 minutes.

Why this is required

AML compliance · Thai BoT cross-border rule for bookings ≥ $5K USD
Reverse-payment protection · escrow release requires identity match
Fraud prevention · 1.2% of high-value bookings flagged historically

What we ask for

Passport scan · machine-readable zone (clear photo of bottom 2 lines)
Selfie liveness check · turn head left + right · ~10 seconds
Proof of funds · optional · only for bookings ≥ $20K USD

Start KYC verification → ← Reduce booking value below $5K 💾 Save for later

🔐 Foundation primitives

Identity (Zitadel KYC tier ledger) · Compliance (Thai PDPA + cross-border AML threshold table) · Booking (escrow gate · spec L189). Cross-refs: p74 KYC flow · p44 deposit checkout.

📋 SCENARIO Provider marketer (PR2) launches a drip and the send is blocked — per-patient cap hit, WhatsApp Business template pending Meta approval, or A4 editorial reject. The page explains the cause, lists affected recipients with skip/requeue/cancel actions, and offers email failover or template-swap so the campaign keeps moving.

14Drip rate-limit · channel paused · template rejected

Wedge H · spec L136 cap + L147 risk

EDGE STATE · 3 VARIANTS · CLICK TO SWITCH

Drip can't send right now

PR2 lands here when drip is throttled, a channel is paused, or A4 rejects the campaign copy. Compliance H rate-limit + cap enforcement · Trust & Safety editorial path.

Variant 1: Rate-limit (per-patient cap) Variant 2: WhatsApp Business pause Variant 3: A4 editorial rejected

⏸

Drip paused · per-patient send-cap reached

3 messages / 7d limit hit for 18 recipients in this segment · sends will resume Mon 06:00 ICT · cap policy enforced per Compliance H spec L136.

RATE_LIMIT_HIT

Window: 7d rolling per recipient · 3 sends max · resets 168h after each send. Why it exists: Marketing-fatigue prevention — providers who exceed the cap burn list health and trigger opt-outs across the platform.

View affected list ↓ Override cap (requires PR1) Adjust cap globally →

Affected recipients · 18 pausedresume Mon 06:00 ICT · 2d 14h

P-2841 · sarah.k@…

3rd send in 7d · last: 2026-05-08 09:14

Skip Requeue Cancel

P-2856 · mira.t@…

3rd send in 7d · last: 2026-05-09 11:03

Skip Requeue Cancel

P-2902 · daichi.y@…

3rd send in 7d · last: 2026-05-09 18:42

Skip Requeue Cancel

+ 15 more recipients hidden · show all 18

Skip all 18

✗

A4 editorial rejected campaign copy

Reason: "Implies guaranteed clinical outcome" · banned-phrase line 12 · revise + resubmit to clear editorial review.

A4_REJECTED

Why this exists: ArokaGO editorial guardrails block claims that imply clinical guarantees — these expose the platform to advertising-standards complaints in TH, EU, and JP markets. A4 reviews every drip campaign before launch · median turnaround 4h.

View rejection notes → Open AI re-write Submit revised draft →

🔍 Rejected line · context

Line 12 · template body

"Our 4-implant solution will give you a perfect smile guaranteed for 25 years."

Banned phrases detected: "perfect smile guaranteed", "guaranteed for 25 years"

AI suggestion · compliance-safe

"Our 4-implant solution is designed for long-lasting results — many of our patients enjoy their restorations for 20+ years with proper care."

Removes guarantee language · adds qualifier · individual-outcome safe.

📋 Editorial audit log

2026-05-10 09:14 ICT · Campaign submitted to A4 review queuePR2 staff_marketing_lead

2026-05-10 13:42 ICT · A4 reviewer assigned · staff_a4_linasystem

2026-05-10 14:23 ICT · Rejected · banned-phrase line 12A4 staff_a4_lina

ETA on resubmit · 2-4h editorial turnaroundSLA

📊 Insight events emitted

drip.rate_limit_hit · drip.cap_overridden · channel.paused · failover.email_engaged · a4.template_rejected · a4.template_resubmitted — feeds Compliance H rate-limit dashboard + Trust & Safety editorial throughput SLO.

🔐 Foundation primitives

Compliance H (rate-limit + cap enforcement · spec L136) · Growth H (drip throttling resilience · spec L147) · Trust & Safety (A4 editorial reject path · banned-phrase guardrails) · Identity (PR1 override authorization).

Cross-references:

cap policy → a44 A4 review → a42 drip editor → pr56 channel config → pr12

📋 SCENARIO Patient (P1) clicks "Stop all marketing across all providers" and lands here for confirmation. A 4-channel × 6-category matrix shows exactly what is now off (promotions, drips, newsletters) and what stays on (booking, refunds, account/security), with an aggregated reason code feeding back to providers as anonymized fatigue insight.

15Opt-out-all confirmation · cross-provider marketing stop

Wedge H · Compliance H · GDPR/PDPA Art. X

EDGE STATE · CROSS-PROVIDER OPT-OUT · CONFIRMATION

You're unsubscribed from all marketing

P1 lands here after clicking "Stop all marketing across all providers" in p31 or m41. Effective immediately · cross-provider persistence · GDPR/PDPA-grade audit.

✓

You're unsubscribed from all marketing

Effective immediately · no further marketing sends from any provider on ArokaGO · transactional and account alerts (deposits, refunds, booking changes) continue uninterrupted.

OPTOUT_ALL_LIVE

📋 What's now off · what's still on4 channels × 6 categories

Marketing-class messages are off across every channel. Transactional messages (deposits, refunds, booking changes, account security) are unaffected — they're a separate compliance class.

Category	Email	WhatsApp	LINE	Push
Promotions & offers drips, deals, seasonal campaigns	✗	✗	✗	✗
Newsletters & editorial provider stories, treatment digests	✗	✗	✗	✗
Re-engagement / drip post-quote follow-ups, win-back	✗	✗	✗	✗
Booking confirmations slot confirmed, deposit, rescheduled	✓	✓	✓	✓
Refunds & payment alerts deposit captured, refund issued	✓	✓	✓	✓
Account & security password reset, MFA, suspicious login	✓	✓	✓	✓

Legend: ✗ opted-out (no further sends) · ✓ still on (transactional · cannot be opted out per terms of service).

💬 Reason captured

You selected: "Too many emails — I'm overwhelmed". This feeds back to the affected providers as aggregated insight only (never linked to your identity) so they can recalibrate cadence.

FATIGUE

↺ Changed your mind?

You can restore marketing at any time — fine-grained or all-at-once. The standard 90-day cooldown is waived for resubscribe so you don't have to wait.

Resubscribe to specific category → Resubscribe to all Manage preferences →

📋 Audit log

This action was logged · 2026-05-09 14:22 ICT · auditable per GDPR Art. 7(3) · PDPA Sec. 24 right-to-withdraw-consent.

Action IDOPTOUT-ALL-2026-05-09-A8F2

Triggered byP1 patient_3142 · IP 124.122.x.x · Bangkok

Effective2026-05-09 14:22:08 ICT · immediate · ledger sealed

Audit hash9b3c4e7d…

Affected providers7 providers in your subscription history · all notified at provider-level only (no PII)

📄 Download confirmation as PDF View consent ledger →

🔐 Compliance H · cross-provider opt-out persistence

Per Compliance H · cross-provider opt-out persists indefinitely until you resubscribe. New providers you discover and engage in the future also inherit this opt-out by default — they cannot bypass it. See privacy policy → s26.

🔐 Foundation primitives

Compliance H (opt-out confirmation + audit trail · GDPR Art. 7(3) · PDPA Sec. 24) · Trust (cross-provider persistence · transactional class isolation) · Notifications (Novu suppression list propagation across all channels).

Cross-references:

settings → p69 per-category → p31 privacy → s26

📊 Insight events emitted

consent.optout_all · consent.reason_captured · reason=fatigue · consent.cross_provider_persisted · audit.confirmation_generated — feeds Compliance H opt-out-rate dashboard + provider-level cadence-health insight (aggregated, no PII).

📋 SCENARIO Provider (PR1 or PR2) on Free tier tries to add a 31st service and hits the hard quota cap (30 services). The page surfaces the quota meter at 100%, a tier comparison showing Pro/Premium/Enterprise unlimits, three escape routes (upgrade, deactivate one, defer), and previews of other quotas approaching limit.

16Quota exceeded · tier upgrade prompt

Wedge I · subscription.md:152 grace-period

EDGE STATE · QUOTA-EXCEEDED · /dashboard/services/new

Service limit reached

PR2 (or PR1) attempted to add a 31st service · Free tier caps at 30 · grace-period UX surfaces with tier-aware upgrade prompt per subscription.md:152.

✓ Wedge I live · Quota enforcement · grace-period UX

Quota guardrails enforce per-tier maxima · existing data preserved · downgrade path is non-destructive (read-only retention).

🚫

Service limit reached · Free tier allows 30 services

You have 30 active · adding more requires upgrade. Your data is preserved · upgrade anytime to unlock more capacity · grace period: services already created stay accessible read-only if downgraded later.

QUOTA_30_OF_30

Quota meter · max_services30 / 30 · 100%

Pro tier: unlimited · Premium tier: unlimited · Enterprise: unlimited.

Upgrade to Pro · $99/mo · unlocks unlimited services → Choose which 1 service to deactivate → Maybe later · I'll come back

📋 Tier comparison · max_servicesyour tier highlighted

Tier	max_services	monthly
Free YOU	30	$0
Pro	unlimited	$99
Premium	unlimited	$299
Enterprise	unlimited	contact sales

📊 Other quota usage · Free tierPro tier lifts these to ∞

max_packages · close to limit4 / 5 · 80%

max_active_campaigns · headroom0 / 3 · 0%

max_drip_sequences · half-used1 / 2 · 50%

📊 A2 telemetry footer · tier-conversion analytics

This prompt logged for tier-conversion analytics (no PII). Events: tier.quota_exceeded · resource=services · current_tier=free · target_tier=pro · feeds A2 conversion-funnel dashboard.

🔐 Foundation primitives

Subscription (quota enforcement · grace-period UX per subscription.md:152) · Insight (tier-conversion telemetry · A2 funnel) · Identity (PR1 vs PR2 upgrade authority gating).

Cross-references:

subscription mgmt → pr64 upgrade flow → pr65 tier eligibility check → pr24 public pricing → m63

📋 SCENARIO Provider marketer (PR2) finds three campaigns paused after auto top-up failed — issuer card decline, daily FX limit, or expired card. Each variant explains the issuer-side reason code and recovery (update card, retry tomorrow), with self-approve top-ups under $1k and a PR1 approval gate above the threshold.

17Ad budget depleted · campaign paused · auto top-up failed

Wedge I · advertisement.md:121-126 + PR1 gate

EDGE STATE · 3 FAILURE-REASON VARIANTS · /dashboard/ads/billing

Ad budget depleted · 3 campaigns paused

PR2 sees auto top-up failure · campaign paused · failure-reason explainer · manual top-up CTA · large top-ups (> $1k) routed to PR1 approval gate per advertisement.md:121-126.

✓ Wedge I live · Auto-recharge failure handler · PR1 approval gate

Campaigns auto-pause when balance ≤ $0 · failure-reason classifier surfaces issuer-side cause · payment-method recovery flow + manual top-up with PR1 gate above $1k threshold.

Variant 1: Card declined (issuer) Variant 2: FX limit hit Variant 3: Card expired

⛔

Ad budget depleted · auto top-up failed

3 campaigns paused · auto top-up failed (Visa ****4242 · declined by issuer 2026-05-09 14:23 · suspected fraud-flag) · campaigns will resume when balance > $0.

CARD_DECLINED

Issuer response: do_not_honor (R-05) · suspected fraud-flag · most common when issuer hasn't seen this merchant before. Solution: update card or manual top-up · alternative: increase auto-recharge cap with issuer.

📋 Affected campaigns · 3 pausedresume once balance > $0

"Bangkok dental — May seasonal"

daily cap $80 · paused since 2026-05-09 14:23 ICT

Resume on top-up →

"Featured-provider boost · Phuket"

daily cap $40 · paused since 2026-05-09 14:23 ICT

Resume on top-up →

"Search-rank lift · implants Q2"

daily cap $120 · paused since 2026-05-09 14:23 ICT

Resume on top-up →

Update payment method Manual top-up · $200 (PR2 self-approves) Manual top-up · $1,500 (requires PR1 approval)

🔐 PR1 approval gate · top-ups > $1,000RBAC_GATE

Top-ups above the threshold route to PR1 (provider owner / authorized billing approver). Sarah Khan is the on-file PR1 for this org · ETA 24h business · approval link emailed + LINE Notify push. Audit log captures: requester (PR2) · amount · timestamp · approval/decline reason.

Threshold$1,000 USD per single top-up

Routed PR1sarah.khan@bangkokdental.co · Owner

ChannelsEmail · LINE Notify · in-app inbox

Audit IDTOPUP-APPR-2026-05-09-1500-9F2A

💡 Why did this happen?

Most common: card issuer flagged auto-recharge as suspicious activity (especially for first-time international ad-spend merchants) · Solution: update card, retry, or do a manual top-up to "warm up" the issuer. Alternative: increase auto-recharge cap with your issuer (most issuers raise the cap on a single phone call once you confirm the merchant).

⚙️ Auto-recharge settingsAdjust thresholds → pr67

Current: balance triggers refill at $50 · refill amount $200 · max attempts 3 / 24h · failure handler escalates to manual top-up + PR1 if > $1k.

📊 Insight events emitted

ads.balance_depleted · ads.auto_topup_failed · reason=card_declined · campaign.paused · count=3 · topup.pr1_approval_requested — feeds Wedge I billing-health dashboard + admin ad-spend reconciliation.

🔐 Foundation primitives

Advertisement (failure handler · auto-pause · resume-on-balance) · Commerce (payment-method recovery flow) · Compliance (audit log of approval gates) · Identity (PR1 RBAC gate above threshold).

Cross-references:

ad billing → pr67 admin ad-spend → a66 subscription mgmt → pr64

📋 SCENARIO Provider (PR1/PR2) on Pro tier opens a Premium-only feature (demand forecasting, AI sales associate, custom reports, multi-branch rollups) and lands on the gated preview. A blurred dashboard mock plus centered upgrade card explains what the upgrade unlocks, with per-feature dismissal so the prompt isn't repeated.

18Tier-required feature locked · Premium-only feature accessed by Pro user

Wedge I · pr24 pattern · subscription.md:133

EDGE STATE · 4 FEATURE VARIANTS · CLICK TO SWITCH · /dashboard/insight/forecast

Tier-required feature locked

PR1 / PR2 on Pro tier attempted to access a Premium-only feature · cross-cutting tier-eligibility modal surfaces · this is the dedicated states.html demonstration of the pr24 pattern.

✓ Wedge I live · Tier eligibility check pattern · cross-cutting reusable

Eligibility-check pattern per subscription.md:133 · greyed dashboard mock + scrim + centered upgrade card · anti-fatigue per-feature dismissal.

Pick a locked feature to preview the gate

Demand forecasting · Premium AI sales associate · Premium Custom report builder · Enterprise Multi-branch rollups · Enterprise

Demand forecasting · Bangkok dental · 90-day outlookMAPE 14.2%

30-day forecast

+18% inquiries

60-day forecast

+24% inquiries

90-day forecast

+31% inquiries

By procedure × city × season · trained on 12+ months · provider-level + market-level signals.

🔒

Demand forecasting requires Premium

Forecast your inquiries 30 / 60 / 90 days out by procedure × city × season · trained on 12+ months of platform data · MAPE 14.2% accuracy.

PRO → PREMIUM

What Premium adds:

+ Demand forecasting (this feature)
+ AI sales associate
+ 1.4× ranking boost
+ $200/mo ad credit · 3% commission rate (vs 4% on Pro)

Upgrade to Premium · $299/mo → Compare all tiers → Not now

Don't show me this for Demand forecasting again (you can always upgrade from Settings → Billing)

Branch	Inquiries	Bookings	Revenue
BKK · Sukhumvit	412	87	$48k
BKK · Silom	298	54	$31k
Phuket · Patong	186	42	$24k
All branches	1,420	312	$184k

📊 A2 telemetry footnote · conversion-funnel logging

Logged on each gate impression: tier.block_event · feature=demand_forecasting · current_tier=pro · target_tier=premium · also: tier.dismiss_per_feature · feature=... on anti-fatigue checkbox · feeds A2 conversion-funnel analytics + per-feature gate-throughput SLO (per a67).

🔐 Foundation primitives

Subscription (eligibility check pattern · states-page reference · per subscription.md:133) · Insight (A2 telemetry on conversion funnel) · Trust (anti-fatigue per-feature dismissal · upgrade-pressure throttling per wedge spec risk row 1).

Cross-references:

in-app modal version → pr24 upgrade flow → pr65 public pricing → m63 A2 conversion analytics → a67

📋 SCENARIO Patient (P1.window window-shopping from Germany) opens Pharmacy search, but the archetype isn't licensed in DE because of Schedule II controlled-substance and BtMG §3 restrictions. The page suggests the three live archetypes available in DE (Healthcare, Diagnostic, Insurance) and captures a notify-me waitlist for launch.

19Archetype unsupported in jurisdiction · Pharmacy controlled-substance

Wedge J · per-jurisdiction archetype availability varies

EDGE STATE · ARCHETYPE NOT LICENSED · /search/pharmacy?country=DE

This archetype isn't yet available in your country

P1.window in a jurisdiction where the chosen archetype isn't licensed · generic header + specific reason chip + alternative-archetype suggestion + notify-me on launch · per-archetype regulatory overlay reference per a48.

✓ Wedge J live · per-jurisdiction archetype availability varies

Archetype gate fires before any product surfaces · Compliance regulatory overlay (per J-archetype-expansion.md:36) determines licensing footprint per country · alternative-archetype suggestion routes to live archetypes only.

🌍

Pharmacy archetype not yet licensed for your country

You're browsing from Germany (DE). We can't surface Pharmacy products here yet · the other 3 archetypes (Healthcare, Diagnostic, Insurance) are live in your country.

ARCHETYPE_NOT_LICENSED

SPECIFIC REASON Pharmacy controlled-substance (Schedule II)

Schedule II controlled substances aren't licensed for cross-border delivery to DE from Thailand-based pharmacies under BtMG §3 + customs cold-chain + counterfeit-prevention requirements per J-archetype-expansion.md:133. Non-controlled OTC pharmacy is also out of v1 international scope.

🔁 Available archetypes in your country3 of 4 live in DE

🩺Healthcare

In-country + cross-border procedures · 412 providers serve DE patients.

🧪Diagnostic

Sample-by-mail labs licensed in DE · 28 partners with EU customs cleared.

🛡️Insurance

Travel-medical + supplemental products approved by BaFin for DE residents.

Browse Healthcare + Diagnostic + Insurance → Contact support · m07

📬 Notify me when Pharmacy launches in DE

We'll email you the moment Pharmacy archetype clears regulatory footprint in your country · no spam · you can unsubscribe anytime.

Notify me on launch

Stored in archetype_launch_waitlist · country=DE · archetype=pharmacy · feeds A2 demand-signal forecast.

🔐 Compliance disclosure · per-archetype regulatory overlay

Per-archetype regulatory overlay (per a48 Compliance audit chain) · v1 footprint: Healthcare (global) · Diagnostic (EU + SEA + select USA states) · Insurance (per-state OIC + BaFin + EU IDD overlays) · Pharmacy (Thailand domestic only · cross-border deferred per J-archetype-expansion.md:133). Footprint expands as licenses clear.

🔐 Foundation primitives

Compliance (per-archetype regulatory overlay · J-archetype-expansion.md:36) · i18n (country detection + locale-bound disclosure) · Trust J (transparent footprint disclosure).

Cross-references:

back to discovery → m02 support contact → m07 Compliance audit chain → a48 Pharmacy patient flow → p54

📋 SCENARIO Patient (P1.window or P1.a) selects a travel-medical-evac insurance product not yet approved in their jurisdiction. The default variant shows OIC-pending status with expected Q3 2026 approval; the rare AML/sanctions variant routes to compliance review with A1 mediation per compliance.md:42.

20Insurance regulatory-block · product not approved in jurisdiction

Wedge J · per-archetype regulatory states

EDGE STATE · 2 BLOCK VARIANTS · CLICK TO SWITCH · /insurance/product/travel-medevac

This insurance product isn't yet approved in your state / country

P1.window or P1.a attempting to purchase Insurance product not approved in their state · regulatory-block default + sanctions-trigger fallback (rare path) per compliance.md:42.

✓ Wedge J live · per-archetype regulatory states

Insurance regulator-overlay fires before checkout · OIC / BaFin / state DOI overlays per jurisdiction · sanctions/AML fallback diverts to compliance message + A1 mediation per compliance.md:42.

Pick a block reason to preview the gate

Variant 1: Regulatory pending (default) Variant 2: Sanctions/AML trigger (rare)

📋

Travel-medical-evac product pending OIC approval

You selected Travel-medical evacuation with non-resident applicant in Thailand. This product is pending OIC approval for non-resident applicants · we expect approval Q3 2026.

OIC_PENDING

SPECIFIC BLOCK OIC filing · non-resident scope

Travel-medevac product is approved for Thai-resident applicants only · non-resident scope filed with OIC 2026-02-14 · ref OIC-NR-2811 · estimated approval window Q3 2026 · alternative products available now.

🔁 Approved alternatives in Thailand · non-resident applicant

Travel-medical (basic) · OIC approved

$60-$420 · covers ER + hospital + repatriation cap $50k

Compare →

Trip-cancellation supplement · OIC approved

$28-$140 · covers cancellation + delay + lost-baggage

Compare →

Procedure-complication rider · OIC approved

$120-$680 · covers post-op complication treatment up to 90 days

Compare →

📞 Regulator-contact info · for transparency

If you'd like to verify product status with the regulator directly: Office of Insurance Commission Thailand (OIC) · +66 2 515 3995 · info@oic.or.th · cite filing ref OIC-NR-2811.

📬 Notify me on approval

We'll email you the day OIC approves non-resident scope · stored in insurance_approval_waitlist · product=travel_medevac · jurisdiction=TH-NR.

Notify me on approval

🔐 Foundation primitives

Compliance (sanctions/AML overlay · per-jurisdiction insurance overlay · OIC / BaFin / state DOI per compliance.md:42 + J-archetype-expansion.md:132) · Trust J (transparent block reason + regulator contact) · A1 mediation pipeline.

Cross-references:

back to discovery → m02 support contact → m07 Compliance audit chain → a48 Insurance patient flow → p52

📋 SCENARIO Patient (P1.b) ordered a diagnostic test and the courier confirms specimen loss between BKK hub and lab. The page surfaces a tracker with a red ✗ at the lost step, an auto-issued refund, free re-collection with pickup-window selector, and an A1 mediation CTA for time-sensitive cases.

21Diagnostic specimen lost in transit · auto-refund + free re-test

Wedge J · per-archetype regulatory states

EDGE STATE · SPECIMEN LOST · /diagnostic/order/dx-7741/tracker

Your specimen was lost in transit

P1.b who ordered a diagnostic test where sample-logistics tracker shows lost-in-transit · auto-refund + free re-collection + A1-mediation CTA · sample-loss event logged to Compliance audit chain.

✓ Wedge J live · per-archetype regulatory states

Sample-loss event auto-issues refund per pr88 sample-loss policy · free re-collection offered with pickup window selector · audit-log entry written to Compliance chain (per a48).

✗

Order DX-7741 · specimen lost between courier hub and lab

Last scan 2026-05-08 19:42 ICT · BKK courier hub · subsequent hub-to-lab leg never registered arrival · partner courier confirmed loss 2026-05-09 14:10. We've already issued your refund + arranged free re-collection per pr88 sample-loss policy.

SPECIMEN_LOST

📦 Sample logistics tracker · Order DX-77413 of 4 steps completed before loss

✓

Pickup at home

2026-05-08 09:14 ICT

Courier · Lalamove DX-7741

✓

Courier hub · BKK

2026-05-08 19:42 ICT

Last successful scan

✗

Hub → Lab transfer

LOST · expected 2026-05-09 06:00

Courier confirmed loss 14:10

—

Lab analysis

Never reached

Bumrungrad partner lab

💸

Refund issued automatically · $148.00

Per pr88 sample-loss policy · arrives in 3-5 business days · ref RF-DX-7741-202605

AUTO_REFUND_ISSUED

Refund breakdown: Test fee $128.00 · Pickup fee $20.00 · Total $148.00 to original payment method (Visa ****4242) · audit-log entry written.

🔄

Free re-test · we'll arrange a new collection

No charge · pickup at home · upgraded courier route · pick a window below

FREE_RECOLLECTION

Tomorrow 09:00-12:00

2026-05-11 morning

Tomorrow 14:00-17:00

2026-05-11 afternoon

Day-after 09:00-12:00

2026-05-12 morning

Book free re-collection → Skip re-test · keep refund only

🤝

Want to escalate? Speak with A1.

If the auto-refund + re-test path doesn't fit your situation (urgent test · time-sensitive diagnosis · provider concern) · A1 mediation responds within 24h.

Speak with A1 · 24h response

🔐 Compliance disclosure · sample-loss event logged to audit chain

Logged to Compliance audit chain (per a48):

sample_loss_event · order=DX-7741 · last_scan=2026-05-08T19:42+07 · disposition=lost_hub_to_lab · refund=auto_issued · re_collection=offered

. Aggregated to A2 courier-quality scorecard · feeds Diagnostic accountability metrics per pr88 sample-loss policy.

🔐 Foundation primitives

Commerce J (refund flow · auto-issued without ticket) · Compliance (audit chain · sample-loss event logging) · Trust J (Diagnostic accountability · transparent loss disclosure + free re-test).

Cross-references:

back to discovery → m02 sample-loss policy → pr88 Compliance audit chain → a48 Diagnostic patient flow → p51

📋 SCENARIO Patient (P1.b active traveler) loses connectivity mid-trip on the mobile PWA. The app falls back to reduced functionality — cached trip vault, prescriptions, and chat history stay readable while search, payment, and live chat are blocked; queued messages and KYC uploads sync the moment connectivity returns.

40Mobile offline · reduced functionality ✓ WEDGE K LIVE

Wedge K · mobile/PWA edge state

EDGE STATE · MOBILE OFFLINE · /mobile · network=offline

📡 You're offline · reduced functionality

Mobile-shaped reduced state · trip vault + cached chat available · search/payment/live chat blocked · queued actions sync on reconnect. Reuses pattern from s94 but mobile-specific (375px frame · K-spec capability #4).

📡 Offline mode 🔄 Reconnecting ✓ Online (recovery)

📡 Offline · reduced functionality

Last synced 2h 14m ago · cached data available · live features blocked.

✓ Available offline

✓ Trip itinerary (cached 2h 14m ago)

✓ Documents (passport · visa · insurance card)

✓ Cached chat (last 30 days)

✓ Prescription list + emergency contacts

✗ Not available offline

✗ New search

✗ Payment / checkout

✗ Live chat (will queue)

✗ Video / live broadcast

📤 Queued for sync

• 3 messages will send when you reconnect

• 1 review draft saved locally

• 1 KYC step pending upload

↻ Try reconnect Force lite mode

Cross-references:

mobile home → mb88 web offline pattern → s94 network-degraded → s45

📋 SCENARIO Patient (P1.a) tapped "Don't ask again" on the PWA install prompt and later visits Settings. The page respects the dismissal (no nags), provides a re-enable affordance, a browser-menu fallback, and a "Why install" reminder covering offline vault, push, faster launch, and biometric sign-in.

41PWA install dismissed permanently · re-enable from settings ✓ WEDGE K LIVE

Wedge K · mobile/PWA edge state

EDGE STATE · PWA INSTALL · /mobile/settings · prompt=dismissed_permanent

PWA install prompt dismissed permanently

User chose "Don't ask again" on the install prompt · respect that choice but provide a re-enable affordance in settings (no nags).

Dismissed Re-enabled Installed

📵

PWA install dismissed permanently

You won't see install prompts again on this device. You can re-enable from settings any time, or just install from your browser menu.

Re-enable prompt Install from browser menu →

Why install?

📦 Offline trip vault works without connection

🔔 Push notifications for slot reminders + chat

⚡ 2× faster launch from home screen

👁 Biometric sign-in (Face ID · Touch ID)

Cross-references:

mobile home → mb88 mobile marketing → m85 offline state → s40

📋 SCENARIO Patient (P1.a) declined the OS-level push permission prompt on first install. The app cannot prompt again, so it surfaces alternative notification channels (email, SMS) and per-OS re-enable instructions for iOS, Android, and PWA, with deep-links into the right Settings screen.

42Push notification denied · alternative channels ✓ WEDGE K LIVE

Wedge K · mobile/PWA edge state

EDGE STATE · PUSH DENIED · /mobile/notifications · permission=denied

🔕 Push notifications disabled

User denied OS-level notification permission · ArokaGO cannot prompt again · provide alternative channels (email/SMS) and per-OS re-enable instructions.

📱 iOS instructions 🤖 Android instructions 🌐 PWA instructions

🔕

Push notifications disabled

You'll miss slot reminders · doctor messages · refill prompts. Re-enable from your device settings or use email/SMS instead.

📱 iOS · re-enable

1. Open Settings app

2. Scroll to ArokaGO

3. Tap Notifications

4. Toggle Allow Notifications on

Open Settings app →

📨 Use alternative channels instead

Slot reminders + doctor messages + refill prompts can also reach you via email and SMS.

Enable email + SMS → Per-channel preferences

AUDIT_LOGGED Notification preference change recorded · notif_pref · push=denied · email=on · sms=on · ts=2026-05-09T14:22+07

Cross-references:

notification prefs → mb13 mobile home → mb88 biometric fail → s43

📋 SCENARIO Patient (P1.a) fails Face ID three times in a row (poor lighting, angle, or post-iOS-update mismatch). The app falls back to password sign-in and offers a re-enroll affordance after success; 5+ failures escalate to an A1 suspicious-login review and link to the s96 suspended path.

43Biometric auth failed 3 times · password fallback ✓ WEDGE K LIVE

Wedge K · mobile/PWA edge state

EDGE STATE · BIOMETRIC FAIL · /mobile/signin · biometric_fails=3

👁 Face ID failed 3 times · use password instead

After N biometric failures, fall back to password sign-in · offer re-enroll affordance post-sign-in · escalate to A1 suspicious-login at 5+ failures.

3 fails · password fallback 5+ fails · suspicious flag ✓ Signed in (password)

👁

Face ID failed 3 times

Lighting · angle · or recent iOS update can affect Face ID. Sign in with your password instead.

Sign in with password

Email

Password

Sign in → Forgot password?

💡 After signing in

Set up Face ID again? Some users re-enroll after iOS updates.

Re-enroll Face ID →

FAIL_COUNT=3 5+ biometric failures triggers A1 suspicious-login review · cross-link to s96 suspended state.

Cross-references:

mobile sign-in → mb01 suspended → s96 push denied → s42

📋 SCENARIO Patient (P1) declines on-camera consent right before joining a live clinic broadcast. The broadcast is blocked, the screen captures an optional anonymous reason chip, offers a recorded 18-minute clinic tour as a fallback, and auto-notifies the provider so they can suggest one-on-one consult or recorded Q&A.

44Live-stream consent denied · alternative offered ✓ WEDGE K LIVE

Wedge K · mobile/PWA edge state

EDGE STATE · CONSENT DENIED · /mobile/live · consent=declined

🎙 On-camera consent declined

User declined live-broadcast consent · cannot proceed with broadcast · offer recorded-tour fallback · provider notified to suggest alternative scheduling.

Declined Sharing reason Rerouted to recorded

✗

Cannot proceed with live broadcast

On-camera consent is required for live broadcasts · we respect your choice · offering you a recorded alternative below.

Tell us why · optional

Helps providers improve the experience · 100% anonymous.

Privacy concern Lighting / not ready Prefer recorded format Other

📺 Watch a recorded tour instead

Bumrungrad's 18-minute clinic tour was recorded last week with the same surgical team.

Watch recorded tour →

📩 Provider notified

Bumrungrad has been auto-notified · they'll offer alternative scheduling (one-on-one consult or recorded Q&A).

Cross-references:

recorded tour → m04 research consent → m86 mobile home → mb88

📋 SCENARIO Patient (P1.b) is browsing on slow 3G (~80 KB/s) and the PWA auto-switches to lite mode to keep core flows usable. Image quality drops to 320px, video is disabled, auto-translate uses cached strings only, and forms/search/text-chat stay full; manual override is offered with a data-cost warning.

45Mobile network-degraded · lite mode ✓ WEDGE K LIVE

Wedge K · mobile/PWA edge state

EDGE STATE · NETWORK DEGRADED · /mobile · network=slow_3g · lite_mode=auto

📶 Slow network · using lite mode

Detected slow 3G · auto-switched to lite mode to keep core flows usable · image quality reduced · video disabled · auto-translate uses cached strings only.

Auto-degraded (lite) Force full mode ✓ Recovered (full)

📶 Slow network · using lite mode

2G/slow 3G detected (≈80 KB/s). Image quality reduced · video disabled · auto-translate cached only.

Auto-degraded features

📷 Image qualityREDUCED · 320px

🎥 Video / live streamsDISABLED

🌐 Auto-translateCACHED ONLY

💬 Live chatTEXT-ONLY

📝 Forms · searchFULL

Manual override

Force full mode if you need video or HD images · uses 5-10× more data · may stall on slow connections.

Force full mode → Pin lite mode

Cross-references:

offline → s40 mobile home → mb88 mobile marketing → m85

Edge states & legal

0 providers match all 4 filters

Scheduled maintenance

Service degraded

You're offline.

ArokaGO is not yet available in your region.

Your account is suspended.

Privacy policy

1. Information we collect

2. GDPR & Thai PDPA rights

3. Data residency & cross-border transfers

4. Cookies & tracking

5. DPO & contact

Terms of service

Cookies policy

Data Processing Addendum (DPA)

DSAR procedure

SCC (EU module 2)

Refund policy

Slot conflict — hold-release pattern

Deposit failed — slot still held

Consent revocation in progress

Google review sync — failure modes

Verify your identity to continue

Drip can't send right now

You're unsubscribed from all marketing

Service limit reached

Ad budget depleted · 3 campaigns paused

Tier-required feature locked

This archetype isn't yet available in your country

This insurance product isn't yet approved in your state / country

Your specimen was lost in transit

📡 You're offline · reduced functionality

PWA install prompt dismissed permanently

🔕 Push notifications disabled

👁 Face ID failed 3 times · use password instead

🎙 On-camera consent declined

📶 Slow network · using lite mode