states.html · 7 screens

Edge states & legal

Empty lists, errors, maintenance, offline PWA, geo-block, suspended accounts, and legal text-heavy pages.

25Empty / 503 / 404 trio
representative
No quotations yet

Start your first medical-tourism quotation by searching providers.

503 — service temporarily unavailable

We're working on this. Track status at status.arokago.com.

404 — page not found

The page you're looking for moved or doesn't exist.

93Maintenance (scheduled vs incident)
arokago.com/maintenance
🛠

Scheduled maintenance

We're upgrading our quotation infrastructure to make it faster.

Started2026-05-09 03:00 UTC
Expected completion2026-05-09 05:00 UTC (~1h remaining)
Affected servicesQuotation, Discovery

Public marketing pages remain accessible. Existing bookings are unaffected.

94Offline PWA state
arokago.com/offline
📡

You're offline.

Some features are unavailable. Your trip itinerary, prescriptions, and emergency contacts are cached locally.

Available offline
✓ Trip itinerary (last synced 2h ago)
✓ Prescription list
✓ Emergency contacts
✓ Saved providers (cached pages)
— New quotations require connection
— Live chat unavailable; messages will queue
95Geo-blocked / unavailable in region
arokago.com/unavailable
🌍

Aroka is not yet available in your region.

We're not currently serving patients in Iran due to international payment-processing restrictions. We're working on it.

Get notified when we launch

If you're traveling and seeing this in error, contact support.

96Account suspended
arokago.com/suspended

Your account is suspended.

Pending review by Aroka A1 team. No bookings are affected. Existing trips continue.

Why this happened

Multiple reports of advertising claims in violation of medical-advertising guidelines. A4 reviewed and recommended suspension pending response.

What happens next
  1. Review the specific posts flagged (link below)
  2. Submit your response within 14 days
  3. A1 team makes final decision in 3 business days
26Legal — Privacy / Terms / Cookies
arokago.com/legal/privacy
ArokaGO
LEGAL · PRIVACY POLICY

Privacy policy

Last updated: 2026-04-30 · View revision history

1. Information we collect

ArokaGO collects information you provide directly (account creation, quotation submissions, provider profile data) and information collected automatically (device and usage information, log files). We collect personally identifiable health information only with your explicit consent and only when necessary to facilitate medical-tourism services on your behalf.

2. GDPR & Thai PDPA rights

You may request access, rectification, deletion, or portability of your personal data at any time. ArokaGO honors right-to-erasure within 30 days; audit aggregates required by Thai PDPA, GDPR Art. 30 and equivalent regulations are preserved with PII removed.

3. Data residency & cross-border transfers

Patient health data is tagged at write-time with the patient's residency jurisdiction (EU, US, Thai PDPA, etc.) and stored in the corresponding regional Postgres partition. Cross-border transfers respect SCCs (EU patients) and patient consent (other regions).