mobile.html · 30 screens · 375×700 device frame · ✓ Wedge K live
Mobile · PWA + native installable
375px viewport in device frame. Same design tokens. Wedge K activates: real PWA installability · service worker · biometric · offline SQLite · push · wearable companion · in-app payment.
📋 SCENARIO
Patient (P1.a inquirer) opens arokago.com on mobile after a social-media link. The browser prompts to add ArokaGO to the home screen — they accept, granting PWA install + push permission, then tap the search bar to start exploring providers by specialty.
88Mobile home — search overlay + nav drawer
✓ Wedge K live · PWA + native installablearokago.com/ · < 744px
9:41📶 5G ●●●
ArokaGO
🌐 EN ▾
☰
Care across borders, on your terms.
🔔 Get reminders for slots & messages
→First-time push permission
🔐 Sign in faster with Face ID
Set upSet up biometric · one-tap return
🔗 You opened from arokago.com/providers/bumrungrad
Open →View in app
✓ VERIFIED
Bumrungrad International
Bangkok, Thailand
★ 4.9 (2,847)From $1,800
✓ VERIFIED⛨ TRUST+
BNH Hospital
Bangkok, Thailand
★ 4.8 (1,932)From $2,200
✓ VERIFIED
Chiang Mai Ram Hospital
Chiang Mai, Thailand
★ 4.7 (3,419)From $1,650
How ArokaGO works
⌕
1 · Search
📋
2 · Quote
✈
3 · Travel
📋 SCENARIO
Patient (P1.a inquirer) deep-links into Bumrungrad's profile on the mobile app via push or shared URL. They scan auto-translated overview, doctors, procedures, and verified before/after photos, then tap the sticky bottom CTA to request a quote or jump to the native Package flow.
89Mobile provider profile — sticky bottom CTA
✓ Wedge K live · in-app payment + biometric/providers/bumrungrad
9:41📶 5G ●●●
✓ VERIFIED⛨ TRUST+✓ AI-verified outcome photos
Bumrungrad International
★ 4.9 · 2,847 · Bangkok, Thailand
About
Founded 1980. Largest international hospital in SE Asia. JCI accredited since 2002. 580 beds · 1,200 doctors · 30+ specialties.
Pay deposit with 🍎 Apple Pay · ⌘ Google Pay · 💳 Stripe · 💳 Kbank
From
$1,800
📋 SCENARIO
Patient (P1.b active traveler) opens the app and lands on the dashboard with bottom-nav. They see a trip-day-3 banner, wearable recovery stats, active quotations, and unread badges, then tap into the trip view, the chat thread, or compare new offers from providers.
90Mobile dashboard — bottom-nav
✓ Wedge K live · bottom-nav + push badges/dashboard
9:41📶 5G ●●●
🛬 Day 3 of Bangkok trip
→Procedure tomorrow · 09:00 admission
⌚ Apple Watch · resting HR 62 bpm
→Sleep 7h12m · recovery score 84
Active quotations
3
2 new offers
🛡 Protect your bookingView →
Outcome ($45)Evac ($30)No-show ($15)
Active quotations
Dental implants — Bangkok
3 offers · Jun – Aug
Rhinoplasty — Bangkok
1 offer · needs response
⌂Home
📋Quotes2
💬Chat1
🗓Trip1
👤Me
📋 SCENARIO
Patient (P1.a/b) chats with Bumrungrad in a Chatwoot-powered thread on mobile. Tolgee auto-translates Thai messages to English inline, and a quotation artifact bubble lets them accept the $2,650 offer and jump straight to the deposit flow.
91Mobile chat
✓ Wedge K live · Chatwoot mobile + attachments + translation/dashboard/messages/c_xyz
9:41📶 5G ●●●
สวัสดีค่ะ คุณซาร่าห์ — ขอยืนยันวันนัดวันที่ 12 มิถุนายนนะคะ
🌐 Translated from TH · tap to view original
Yes — June 9-12 or June 16-19. Either works for the implant.
📋 QUOTATION ARTIFACT · revised offer
$2,650 all-in
• Single dental implant · $1,800
• Crown + abutment · $650
• Recovery suite (1 night) · $200
June 12 procedure · expires in 7 days
Bumrungrad is typing…
$2,650 quotation
Expires in 7 days
📋 SCENARIO
Patient (P1.b active traveler) lands at Bangkok with the phone in airplane mode. The PWA serves a cached itinerary, prescriptions, visa letter, and emergency contacts from offline SQLite, and a 🚨 emergency button surfaces multilingual hospital info on demand.
92Mobile trip itinerary — PWA offline-ready
✓ Wedge K live · service worker + offline SQLite + downloadable docs/dashboard/trips/t_xyz
9:41✈ AIRPLANE MODE
📡 Offline · cached itinerary · last synced 2h 14m ago · service worker v3.2
Today: Procedure day
Quick info
07:30 admission · 09:00 procedure · 14:00 recovery
🏥 Bumrungrad emergency
+66 2 011 2222
🏨 Recovery suite
Tower 12 · Room 1207
💊 Prescriptions
Amoxicillin 500mg × 5d · Ponstan PRN
📞 ArokaGO concierge
In-app chat unavailable offline · WhatsApp +66 2 100 0000
⌚ Synced to Apple Watch
→Prescription reminders + emergency button mirror to wrist
🔄 1 message sent offline · 1 chat reply received offline
→Resolved · last-write-wins per timestamp
Cached locally · works offline · encrypted SQLite · auto-purges 30d post-trip
📋 SCENARIO
Patient (P1.a inquirer) opens the all-in dental implant Package on mobile after a deep-link from web or social. They review the $2,650 inclusive price, what's included, the lead surgeon card, and recent reviews, then tap "Book this Package" to start the slot picker.
01Mobile Package detail — G surface mirror
✓ Wedge K live · G Package on mobile/packages/dental-implant-bumrungrad
9:41📶 5G ●●●
⛨ ALL-INCLUSIVE
Single dental implant · all-in
★ 4.9 · 318 bookings · Bumrungrad International · Bangkok
From
$2,650
What's included
✓ Single titanium implant + crown
✓ Pre-op consult + 3D scan
✓ 1-night recovery suite
✓ Airport transfer + concierge
✓ 1-yr follow-up · telehealth
Dr. Pongsak Chaiyakum
→
Recent reviews
Lead surgeon · 18 yrs · ★ 4.9
Sarah K. · 🇺🇸★★★★★
"Effortless. Same-day visa letter."
Mei L. · 🇨🇳★★★★☆
"Recovery suite was clean and quiet."
📋 SCENARIO
Patient (P1.a) picks a procedure slot in the Cal.com-powered picker, with their local TZ auto-converted from Asia/Bangkok. They select Tue Jun 12 at 09:00, optionally add a companion guest pass, and confirm — the slot is held 15 minutes while they move to the deposit modal.
02Mobile slot picker — Cal.com handoff
✓ Wedge K live · Cal.com mobile/packages/.../book
9:41📶 5G ●●●
←Pick your slot📅 Cal.com
⏰ Times in your local TZ (UTC+8) · provider TZ Asia/Bangkok (UTC+7) · 1h offset · auto-converted
Mon
Jun 11Tue
Jun 12Wed
Jun 13Thu
Jun 14Fri
Jun 15Sat
Jun 16Sun
Jun 17👥 Bringing a companion?
Book a guest pass slot →
Powered by Cal.com · synced with Bumrungrad's calendar · slot held 15 min
Tue Jun 12 · 09:00 BKKHeld for 14:32
📋 SCENARIO
Patient (P1.a) accepts a quotation and taps "Pay deposit" on mobile. They confirm $530 via Apple Pay, Google Pay, Stripe card (with 3DS challenge if required), or Kbank for the Thai cohort, all with one biometric tap, and the receipt lands in their trip vault.
03Mobile deposit modal — Apple Pay / Google Pay / Stripe / Kbank
✓ Wedge K live · Stripe SDK + Apple Pay + Google Pay/checkout/deposit
Deposit · $530Refundable per terms
Procedure total$2,650
Deposit (20%)$530
Balance due at admission$2,120
Payment data residency: Stripe EU · Refund policy → ./states.html#s26 · Deposit T&C → ./states.html#s26
📋 SCENARIO
Patient (P1.a → P1.b) sees the booking confirmed screen after deposit. They add the procedure to iOS / Google Calendar, request a medical visa letter, sync reminders to Apple Watch, and consider adding an outcome / evac / no-show insurance bundle before viewing their trip vault.
04Mobile booking confirmation — add-to-calendar + insurance up-sell
✓ Wedge K live · native calendar + wearable mirror/bookings/BK-2026-06-12-XYZ
9:41📶 5G ●●●
✓
Booking confirmed
BK-2026-06-12-XYZ
ProcedureSingle dental implant
ProviderBumrungrad
DateJun 12 · 09:00 BKK
Deposit paid$530 ✓
📅 Add to calendar
→
iOS Calendar / Google Calendar / Outlook
🛂 Need a medical visa letter?
→
Request →
🛬 Trip mode auto-activates Jun 9
→
Offline cache + emergency button
⌚ Sync to Apple Watch / Wear OS
→
Reminders · emergency mirror
🛡 Protect your booking→
Add outcome insurance ($45) · medical evac ($30) · no-show coverage ($15)
📋 SCENARIO
Patient (P1.a) completes KYC in 4 mobile steps: passport scan with OCR auto-fill, selfie with liveness check, medical history, and Rx photo with AI classification. Admin reviewer (A1) verifies the resulting record asynchronously while the patient continues to checkout.
05Mobile KYC — camera + AI OCR + auto-classify
✓ Wedge K live · camera + OCR + liveness/kyc/mobile
9:41📶 5G ●●●
✓ Passport2 · Selfie3 · Medical history4 · Rx
Step 2 · Take a selfie
Hold phone at arm's length · neutral expression · liveness check runs in background
Face detected · liveness 94%
Step 1 OCR result: Name auto-filled (96% confidence) · DOB · expiry · review and confirm in Step 4
Step 4 preview: Photo your Rx → AI OCR auto-classifies medications + dosage
Documents encrypted at rest · A1 review for KYC compliance · GDPR Art. 17 deletion → ./states.html#s26
📋 SCENARIO
Patient (P1.a) protects a booking on mobile by adding outcome insurance ($45), medical evac ($30), or no-show coverage ($15) — all underwritten by Allianz. They see a transparent ArokaGO risk score and bundle all three for $75 before paying.
06Mobile insurance bundle — outcome + medical-evac + no-show
✓ Wedge K live · Allianz partner · risk dashboard/insurance/bundle
9:41📶 5G ●●●
←Protect your booking
3 insurance products · Allianz initial partner · per-jurisdiction availability
🩺 Outcome insurance$45
If cosmetic outcome doesn't meet agreed visual within 90 days, partial refund (up to 60% of procedure cost)
Partner: Allianz90-day window
🚁 Medical evacuation$30
Crisis coverage during travel · air ambulance + hospital transfer
🛏 No-show insurance$15
Provider gets paid even if you don't show · ensures slot availability
💰 Bundle all 3 for $75
Save $15 · single policy · single claim flow
📊 Premium calculated by ArokaGO risk model
Procedure × provider × patient signal · transparent
Insurance underwritten by Allianz · jurisdiction-specific availability · per-country coverage matrix → ./states.html#s26
📋 SCENARIO
Patient (P1.c post-treatment) files an outcome claim with Allianz on mobile. They snap before/after photos with embedded EXIF timestamps, scan receipts via OCR, watch a 4-stage status timeline, and pick push / email / WhatsApp for settlement updates.
07Mobile insurance claim — camera + receipt scanner + status timeline
✓ Wedge K live · Allianz claim flow + OCR/insurance/claim
9:41📶 5G ●●●
←Submit insurance claim
Claim type
Step 1 · Before/after photos
Step 2 · Scan receipts
📷 Scan receipts
Notify me via
Camera + multi-photo · per-photo timestamp embedded
Before
After
+
3 scanned · $1,840 · OCR auto-classified
Step 3 · Claim status timeline
●Submitted · today
○Allianz review · 3-5 business days
○Decision · approved / disputed
○Settlement · 5-7 business days
Claim data shared with Allianz per insurance T&C · revocable consent → ./states.html#s26
📋 SCENARIO
Patient (P1.b/c) reviews their cross-border health passport on mobile. They see active consents granted to Bumrungrad International and BNH Hospital, toggle per-record sharing, view the 90-day audit log, or revoke a consent — issuing a cryptographic deletion proof to that provider.
08Mobile health passport — cross-border consent + revocation
✓ Wedge K live · per-record consent + cryptographic deletion proof/passport
9:41📶 5G ●●●
Share records across providers · GDPR-aware · revocable any time
Active consentsCBC + metabolic panel
SHARED ✓Bumrungrad · Jun 14 · Lab
Amoxicillin Rx
PRIVATEBumrungrad · Jun 12 · Rx
⚠ Some jurisdictions restrict cross-border PHI flow regardless of consent · per-country availability → ./states.html#s26
📋 SCENARIO
Provider owner (PR1) reviews a $25k–$60k working-capital pre-qualification on the mobile companion. They size the advance via slider, pick a 12-month term, accept the use-of-funds disclosure, and submit — sanctions screening clears in real time and A1 financial-compliance reviews within 24-48h.
09Mobile working-capital advance — PR1 companion mode
✓ Wedge K live · sanctions screening + A1 review/provider/finance/mobile
9:41📶 5G ●●●
←Working-capital advancePR1 mode
Pre-pay based on booking history · A1 financial-product compliance reviews
🟢 You qualify for $25k–$60k
Amount
✓ 6+ months booking history
✓ Avg monthly bookings > $8k
✓ No payment disputes
$30,000APR 11.4%
$5k$60k
Repayment via 12% commission deduction · auto-deduct $2,800/mo (avg)
📑 Use-of-funds disclosure
For business operations · medical equipment · staff · marketing · NOT personal use
🛡 Sanctions screening · OFAC + UN · clear
A1 financial-product compliance sub-role · real-time
📋 SCENARIO
Patient (P1.c post-treatment) leaves a review on mobile tied to a Verified Booking. They rate experience and clinical outcome, optionally rate Dr. Pongsak specifically (feeding the PR4 personal-brand portal), upload before/after photos with per-photo consent, and earn ~$8 platform credit pending A4 moderation.
10Mobile review submission — verified booking + doctor-specific + tokenized credit
✓ Wedge K live · doctor-specific rating + outcome-photo/reviews/new
9:41📶 5G ●●●
✓ Verified booking
Experience
BK-2026-06-12-XYZ · Bumrungrad
★★★★★
Clinical outcome
★★★★★
👨⚕️ Rate Dr. Pongsak specifically?→
Feeds doctor's personal-brand portal at K
★★★★★
✓ Include doctor-specific rating
📷 Add before/after pair (cosmetic)
AI verifies authenticity · earns +30% review credit boost (K tokenized)
💰 Earn ~$8 platform credit
Redeemable on next procedure · view → ./patient.html#p72
A4 reviews within ~24h · publishes with Verified Booking badge · profanity / fake / defamation auto-flagged
📋 SCENARIO
Patient (P1.a returning) signs in on mobile via passwordless SMS OTP, Apple, Google, or magic link. After verifying the 6-digit code, they enroll Face ID for one-tap return — Zitadel issues a device-trust token, and the app advances to onboarding or the dashboard.
11Mobile sign-in — passwordless SMS + Apple/Google + biometric
✓ Wedge K live · biometric + Zitadel device-trust/sign-in
9:41📶 5G ●●●
ArokaGO
Sign in to ArokaGO
or
Identity by Zitadel · device-trust + biometric · audit-logged
Lost device? Account recovery →
📋 SCENARIO
New Patient (P1.a) finishes onboarding step 3 of 3 on mobile (vs 5 on web). They pick notification channels, frequency (weekly), and quiet hours, then enable push and choose a next move — search providers, browse procedures, or set up the health passport.
12Mobile onboarding — 3 steps · welcome · profile · preferences
✓ Wedge K live · 3-step (vs 5 web) + push opt-in/onboarding
9:41📶 5G ●●●
✓ Welcome✓ Profile3 · Preferences
Stay informed · your way
Pick channels · frequency · quiet hours
Channels Frequency Quiet hoursDon't disturb 22:00 – 07:00 · your local TZ
Consent strip · revocable any time · → ./states.html#s26
📋 SCENARIO
Patient (P1.a/b) tunes per-workflow per-channel notification preferences on mobile. They toggle push, email, SMS, WhatsApp, and LINE for each workflow (slot reminder, quotation, doctor message, payment, lab result), set quiet hours, and let emergency notifications bypass DND.
13Mobile push settings — per-workflow per-channel matrix
✓ Wedge K live · ReNovu mobile/settings/notifications
9:41📶 5G ●●●
←Notification preferences
Per workflow · per channel · ReNovu-managed
Workflows⏰ Slot reminder
Push ✓Email ✓SMSWhatsAppLINE
📋 Quotation response
Push ✓Email ✓WhatsApp ✓
💬 Doctor message
Push ✓Email
💳 Payment due
Push ✓Email ✓SMS ✓
🧪 Lab result
Push ✓
💊 Refill due
Push ✓
🛬 Trip departure
Push ✓Email ✓
📣 Marketing
PushEmail
Don't disturb 22:00 – 07:00
📱 Manage at OS level → · iOS / Android native settings
TZ: Asia/Bangkok (UTC+7) · auto-detect from device
⚠ Emergency bypass enabled
Powered by self-hosted Novu (ReNovu) · per-locale per-workflow per-channel
📋 SCENARIO
Patient (P1.a/b) opens the notification inbox to triage 12 unread items synced from push history. They filter by workflow (slot reminder, doctor msg, payment), tap a quotation response from Bumrungrad to jump to compare offers, or swipe to archive read items.
14Mobile notification inbox — push history + archive
✓ Wedge K live · in-app + push synced/inbox
9:41📶 5G ●●●
✓ In-app + push synced · last sync now · swipe-left to archive · swipe-right to mark read
📋 SCENARIO
Patient (P1.d Recovery digital twin) views Apple Watch / Oura / Whoop / Garmin telemetry on mobile. They see resting HR, sleep, recovery score, a 7-day trend, and a federated-learning insight ("92% of similar profiles fully recovered by day 7"), and toggle sharing with their post-op team.
15Mobile wearable telemetry — Apple Watch · Oura · Whoop · Garmin
✓ Wedge K live · HealthKit + Google Fit + federated learning/wearables
9:41📶 5G ●●●
←Recovery telemetry
Today
Connected sources
7-day recovery trend
⌚ Apple Watch · syncedLIVE
Resting HR
62 bpmSleep
7h 12mSteps
4,201Recovery
84/100Procedure on Jun 12 · expect dip days 1-3 · recovery by day 5
🩺 Share with Bumrungrad post-op teamON
Enables remote monitoring · revocable
🤖 Your recovery is on track
92% of similar profiles fully recovered by day 7 · view why →
Wearable data classified as PHI · encrypted · cross-border consent gates apply per #mb08
📋 SCENARIO
Patient (P1.c post-treatment) prepares for a post-op follow-up with Dr. Pongsak (PR4.Practitioner). They run camera/mic/network checks, share post-op photos and medication log, then deep-link to Zoom — ArokaGO does not route video. An AI summary lands in the trip vault within 1h.
16Mobile telehealth — post-care follow-up · Zoom handoff (no Agora)
✓ Wedge K live · pre-consult orchestration + AI summary/telehealth/c_xyz
9:41📶 5G ●●●
←Video call · Dr. Pongsak
📅 Scheduled Jun 18 · 14:00 BKK
Pre-call checklist
Post-op follow-up · 30 min · Dr. Pongsak Chaiyakum
📷 Camera✓ Ready
🎤 Mic✓ Ready
📶 Network · 5GEXCELLENT
📹 This call uses Zoom (provider's choice)
Pre-consult summary
ArokaGO does not route video · external Zoom deep-link
Documents auto-shared with Dr. Pongsak · per-doc consent
📝 AI summary auto-drafted post-call
Dr. Pongsak reviews + edits · arrives in your trip vault
Recording consent: both parties must consent · audit-logged
📋 SCENARIO
Patient (P1.c/d) enrolls in the clinical research network on mobile. They set per-data-class consent (diagnoses, procedures, outcomes, telemetry, demographics), see a 5/60/35 patient/provider/ArokaGO revenue split, and accept knowing they can revoke anytime with a cryptographic deletion proof.
17Mobile clinical research enrollment — consent + revenue-share
✓ Wedge K live · K.4 Data Products + cryptographic deletion/research
9:41📶 5G ●●●
←Clinical research network
Contribute anonymized outcomes · earn share of data revenue · revoke any time
What we share
Anonymized longitudinal outcome data (no PII) · cohort-level only · sold to pharma + device + post-market surveillance.
🩺 DiagnosesSHARE ✓
💉 ProceduresSHARE ✓
📈 OutcomesSHARE ✓
⌚ Recovery telemetrySHARE
👤 DemographicsSHARE
Patient: 5% · paid quarterly via platform credit
Provider: 60%
ArokaGO: 35%
Pfizer · oncology cohort
Medtronic · ortho devices
Mayo Clinic · post-market
🛡 Anonymization pipeline transparency
A2 maintains · verified by external clinical advisor
⚠ Revoke consent any time · cryptographic deletion proof from partners (K-spec mitigation)
📋 SCENARIO
Practitioner (PR4.Practitioner) opens the provider companion between rounds. Dr. Pongsak triages 4 quotation responses, 2 unread chats, 3 lab results, and a 12-patient inpatient list, with a banner for an arriving P1 (Sarah K.) and quick actions to send a quote or reply chats. They can switch to PR3 Coordinator view with one tap.
40Provider companion home — PR3/PR4 queue between rounds
✓ Wedge K live · PR4 mobile companion (NEW persona)/provider/dashboard
9:41📶 5G ●●●
PR4.Practitioner companion
Dr. PongsakBumrungrad
PR4PR3 ↻
Today summary
Quick actions
📋 4 quotation responses
→
Pending response
💬 2 unread chats
→
Patients waiting
🧪 3 lab results
→
To review
🛏 12 patients · inpatient
→
Active list
🛬 P1 Sarah K.→
Arriving Bumrungrad in 6h · pre-op consult tomorrow 10:00
⌂Home
📋Queue4
💬Chat2
🛏Patients
👤Me
📋 SCENARIO
Provider staff (PR2/PR3) reply to a patient in TH on mobile while the system auto-translates to EN for the patient. Canned snippets ("We have availability", "Sending revised quote") speed up replies, and a flagged medical claim is held for A4.translation review. They can flip to internal-note mode for PR4 only.
41Provider chat — PR3 reply with canned + translation
✓ Wedge K live · A4.translation surface/provider/messages/c_xyz
9:41📶 5G ●●●
←
Sarah K. · 🇺🇸
Quotation: Dental · Active
⚠ Cross-language flagged for A4.translation review · medical claim detected · response delayed ~2h
Hi — can you confirm June 12 appointment time?
Sarah · 14:32
สวัสดีค่ะ คุณซาร่าห์ — ขอยืนยันวันนัดวันที่ 12 มิถุนายนนะคะ
🌐 Patient sees EN · view how →
✏ Internal note mode · for PR2 / PR3 / PR4 only
Toggle
📋 SCENARIO
Provider staff (PR2 patient coordinator) drafts a quotation on mobile. The AI sales associate suggests $2,650 from comparable bookings (audit-trailed); they accept, pick the slot, set 7-day validity, and a compliance check rules out prohibited claims before sending. The patient gets push + email instantly.
42Provider quotation draft — AI sales associate suggestion
✓ Wedge K live · AI suggestion + audit-trail/provider/quotes/draft
9:41📶 5G ●●●
🤖 AI sales associate suggestionAUDIT-TRAILED
Suggests $2,650 based on similar bookings · accept · edit · reject
$2,650USD
🌐 Translation preview · patient sees EN
Tap to view full translation
✓ No prohibited claims (e.g., 'guaranteed cure')
A4 auto-moderator scanned
📋 SCENARIO
Practitioner (PR4) triages 8 ReNovu notifications on mobile, with a critical lab result (Hgb 6.2, transfusion required) bypassing quiet hours. They approve a refill, view a CBC, see a quotation accepted, and confirm pre-op consent — filtering by labs, refills, quotes, or insurance.
43Provider notifications — PR4 clinical workflow + critical alerts
✓ Wedge K live · PR4 mobile workflow + ReNovu/provider/inbox
9:41📶 5G ●●●
←PR4 notifications · 8
🚨 Critical lab result · Patient X
Review
🚨 Critical lab result5m ago
Patient X · Hgb 6.2 · transfusion required
💊 Refill due · Patient Y22m ago
Amoxicillin 500mg · 5d course completed
🧪 Lab result ready1h ago
Patient Z · CBC + metabolic panel
📋 Quotation accepted2h ago
Sarah K. accepted $2,650 · deposit paid
📝 Pre-op consent signed3h ago
Patient A · all required forms received
🛡 Outcome insurance claimyesterday
Patient B · Allianz claim ALZ-CLM-2026-0420
⚠ PR4 critical-results bypass quiet hours · ReNovu rule
📋 SCENARIO
Admin reviewer (A1) opens the mobile companion to triage 8 pending KYC and provider verifications between meetings. They approve clean cases like MedPark Hospital with a Face ID confirm, see Bangkok Hospital Phuket blocked by a sanctions flag, and escalate complex cases to the desktop full-review view.
70A1 verification queue — light review · biometric required
✓ Wedge K live · light review · escalate to web for fullA1 · /admin/queue
9:41📶 5G ●●●
A1 verification · 8 pendingSort ▾
MedPark HospitalP0 · breach soon
Initial application · Thailand · submitted May 2
JCI ✓Sanctions clearRisk: 2.1
Bangkok Hospital PhuketP1 · 4d
Re-verification · Thailand · submitted May 5
JCI ✓⚠ Sanctions flagged
📋Queue
⚠Disputes
🎫Tickets
👤Me
📋 SCENARIO
Admin moderator (A4) triages 14 pending items across community / reviews / live / translation tabs on mobile. They approve a borderline community post, escalate a defamation report to A1, see a TH→EN translation flagged as "guaranteed cure" and strike the speaker, and route the active live session to the desktop A4.live console.
71A4 moderation queue — community + reviews + live + translation
✓ Wedge K live · A4.live + A4.translation surfacesA4 · /admin/moderation
📋 SCENARIO
Patient or Provider (any persona) signs out from mobile and reviews 3 active sessions (this iPhone, MacBook, old iPad). They revoke a stale session, optionally keep biometric enrolled, then confirm sign-out with Face ID — push pauses and the device-trust token is revoked.
72Sign-out / session-end — biometric re-auth + session list
✓ Wedge K live · session model + biometric · K-spec L122/account/sign-out
9:41📶 5G ●●●
←Sign out
Sign out of ArokaGO?
Active sessions · 3
· Push notifications will pause
· Trip-mode cache will retain (works offline)
· Biometric will require setup again
· Trip-mode cache will retain (works offline)
· Biometric will require setup again
📱 iPhone 15 Pro · this device
CURRENTLast active · now · Bangkok
💻 MacBook Pro
RevokeLast active 2m ago · Bangkok
📲 iPad · old
RevokeLast active 2d ago · Singapore
🔐 Keep biometric enrolled?YES
Use Face ID next time · faster return
Sign-out event audit-logged · device-trust token revoked
📋 SCENARIO
Patient (P1.b) opens the app in airplane mode mid-flight. They see what's available offline (itinerary, document vault, last-30d chat, prescriptions) vs blocked (search, payment, video), and 3 queued messages + a review draft + a KYC step waiting to sync via last-write-wins on reconnect.
73Offline-mode banner — offline scope + queued actions
✓ Wedge K live · service worker + last-write-wins sync/offline
9:41✈ AIRPLANE MODE
📡 Offline · cached data only
Last synced 2h 14m ago · cached size 14 MB
Available offline ✓
Not available offline ✗
Queued actions · will sync on reconnect
🛬 Trip itinerary
📁 Document vault · 4 docs
💬 Cached chat history · last 30d
💉 Prescription PDFs
🔍 New search
💳 Payment
💬 Live chat (queued)
📹 Video call
🔔 Push registration
📤 3 messages will send
📝 1 review draft saved
📄 1 KYC step pending
⚠ Conflict-resolution
If chat received reply during offline · last-write-wins per timestamp + sender